Hotel Romantik di Bukit Bintang

"Staff were friendly and helpful. Great value for money."

"Good"

"Our room was nice and clean. Only that i wish they add in more bottles of drinking water like the other hotels we stayed in. Instead of 2 bottles of water please make it 4 bottles. 2 is not enough because after going out in the hot and humid weather, we need a lot of water to cool down our bodies after that. Thanks"

"Property start to rundown. Used living room restaurant for breakfast and high tea. It is not great, foods are not fresh, no service attitude. Table and placemat are not clean properly. Room phone are not working even after told the front desk, hence not able to order IRD. "

"Not a good representation of the Ritz Carlton brand. Suite room no. 1000's bedroom is accompanied by the incessant noise of exhaust/AC unit outdoor. Towels in the bathroom are old and thin. The vanity mirror in the bathroom is half fallen. Bathrobe is missing a belt loop and old. Both requests for a room on a higher floor and support pillows were not met. Turndown service was not done on the third evening. Very, very little TV channels. Food and beverage offered at the executive club lounge were limited and nothing extraordinary. Parking fee (for executive club suite) was RM15 for 4 hours! Not a single cent discount?!"