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Shangri-La Kuala Lumpur

Photo gallery for Shangri-La Kuala Lumpur

Exterior
Outdoor pool
Outdoor pool
View from room
Premium bedding, minibar, in-room safe, desk

Overview of Shangri-La Kuala Lumpur

VIP Access

Shangri-La Kuala Lumpur

5.0 star property
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

9.2/10 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
11 Jalan Sultan Ismail, Kuala Lumpur, 50250

Explore the area

  • Popular LocationPavilion Kuala Lumpur11 min walk
  • Popular LocationKLCC Park11 min walk
  • Popular LocationPetronas Twin Towers12 min walk
  • AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)53 min drive

Room options

About this area

Kuala Lumpur

Shangri-La Kuala Lumpur is located in Kuala Lumpur City Centre, a neighbourhood in Kuala Lumpur, and is in the entertainment district and near a metro station. Pavilion Kuala Lumpur and Berjaya Times Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore KLCC Park. Travelling with kids? Consider Perdana Botanical Gardens and National Zoo. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's central location.

What's nearby

  • Suria KLCC Shopping Centre - 11 min walk
  • Pavilion Kuala Lumpur - 11 min walk
  • KLCC Park - 11 min walk
  • Kuala Lumpur Tower - 12 min walk
  • Petronas Twin Towers - 12 min walk

Getting around

  • Kuala Lumpur Masjid Jamek Station - 2 min drive
  • Bukit Nanas Station - 5 min walk
  • Kuala Lumpur International Airport (KUL) - 57 min drive

About this property

Shangri-La Kuala Lumpur

5-star luxury hotel located in Kuala Lumpur City Centre
Near Petronas Twin Towers and KLCC Park, Shangri-La Kuala Lumpur provides a poolside bar, a terrace and shopping on site. Treat yourself to a manicure/pedicure, a body treatment or a massage at the on-site spa. Aerobics classes are offered at the health club; the property also has a coffee shop/cafe, a garden and a hair salon. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also find perks such as:
  • An outdoor pool and a children's pool
  • Free self-parking
  • Buffet breakfast (surcharge), limo/town car service and express check-out
  • Tour/ticket information, a lift and multilingual staff
  • Guest reviews speak highly of the dining options, overall value and helpful staff
Room features
All 662 rooms boast comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces. Guest reviews speak positively of the overall comfort rooms at the property.
Other amenities include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with showers and free toiletries
  • LCD TVs with premium channels
  • Coffee/tea makers, daily housekeeping and desks

Languages

Chinese (Mandarin), English, Hindi, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Shopping centre shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6 AMโ€“10:30 AM: MYR 98 for adults and MYR 98 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Aerobics classes
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping
  • Hot tub
  • Steam room

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms
  • Supervised childcare (surcharge)

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Conference centre
  • Meeting rooms - 15

Outdoors

  • Garden
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Reflexology
  • Sauna
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Grab bar near toilet
  • In-room accessibility
  • Lever door handles
  • Phone accessibility kit
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV/satellite channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 6 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 174.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 400 per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: MYR 98 for adults and MYR 98 for children (approximately)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 174.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Kuala Lumpur Shangri-La
Hotel Shangri-La Kuala Lumpur
Kuala Lumpur Hotel Shangri-La
Kuala Lumpur Shangri-La
Kuala Lumpur Shangri-La Hotel
Shangri-La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur Kuala Lumpur
Shangri-La Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

Does Shangri-La Kuala Lumpur have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at ?

As of 27 Nov 2022, prices found for a 1-night stay for 2 adults at on 9 Dec 2022 start from RMย 408.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Shangri-La Kuala Lumpur pet-friendly?

No, pets are not allowed at this property.

How much is parking at Shangri-La Kuala Lumpur?

Self-parking is free at this property.

What time is check-in at Shangri-La Kuala Lumpur?

Check-in is from 2 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Shangri-La Kuala Lumpur?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Shangri-La Kuala Lumpur located?

This family-friendly Kuala Lumpur hotel is located in the entertainment district, within a 15-minute walk of Kuala Lumpur Forest Eco Park, Pavilion Kuala Lumpur and KLCC Park. Petronas Twin Towers and Berjaya Times Square are also within 1 mile (2 km). Bukit Nanas Station is only a 5-minute walk and Dang Wangi Station is 7 minutes.

Can I cancel my reservation for free at Shangri-La Kuala Lumpur and receive a full refund?

Yes, Shangri-La Kuala Lumpur offers free cancellation on select room rates, because flexibility matters! Please refer to Shangri-La Kuala Lumpur cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

9.2

Wonderful

Rating 10 - Excellent. 684 out of 1000 reviews" "
" "10 - Excellent 68%
Rating 8 - Good. 240 out of 1000 reviews" "
" "8 - Good 24%
Rating 6 - Okay. 51 out of 1000 reviews" "
" "6 - Okay 5%
Rating 4 - Poor. 14 out of 1000 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 11 out of 1000 reviews" "
" "2 - Terrible 1%

9.3/10

Cleanliness

9.4/10

Staff & service

9.1/10

Amenities

9.0/10

Property conditions & facilities

8.9/10

Eco-friendliness

10/10 Excellent

Victoria
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As with any Shangri La Hotel the facilities and staff were second to none. Kuala Lumpur as a destination however leaves alot to be desired.
Stayed 3 nights in Nov 2022

10/10 Excellent

Neel
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best place to stay

10/10 Excellent

Safa
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel so much, nice reception with amazing personalised welcoming, clean, well maintained and luxurious. Loved the idea of shuttle to downtown several time a day. Special thnx to MAN from the information desk for his great help such person is what makes people come back, all staff actually are lovely and amazing Highly highly recommended
Stayed 3 nights in Oct 2022

4/10 Poor

Shaun
Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
Beautiful hotel plagued by staffing issues. Iโ€™ve been lucky enough to stay at 4 Shangri-La hotels around the world. London, Dubai, Singapore and now Kuala Lumpur and I have never experienced anything like this. The hotel itself looks grand and expensive, clean and very well maintained. The lobby gives you the illusion that youโ€™ve walked into something special. However, the customer service is almost non-existent. I visited Shang Palace in Dubai and was shown a table, the first thing the waiter asked was if we would like any drinks, tea, coffee or even just water for the table as she presented both the food and wine / cocktail menu. A complete contrast to what I just experienced here. I sat down and the waiter disappeared for a full 15 minutes. I had to grab another member of staff just to order food which then took a further hour to arrive. The restaurant at the time was not busy, there was no lunch rush, we were seated by 12:36 and hadnโ€™t even been acknowledged by staff until 12:51. This seems to be consistent throughout Malaysia. They know youโ€™re ready to order when youโ€™re sitting there in silence with the menu closed. Eye contact is everything. Being British , we specialise in subtlety. If there is a problem, we will politely inform the nearest waiter and trust that the matter will be dealt with professionally and discreetly. The manager in Arthurโ€™s Grill however didnโ€™t seem to care about the quality of our food or the fact his own staff werenโ€™t happy with him
Stayed 5 nights in Sep 2022

6/10 Okay

Nikola
Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Easily accessible via a few train lines, closest one would be Bukit Nanas on the Monorail. WAlking distance to Pavillion and KLCC for shopping, thereโ€™s 7/11 nearby as well. The gym is huge, biggest Iโ€™ve seen in a hotel so far. The pool is very small and quite dated. Amenities are practically the most basic with water and Nescafรฉ 2-in-1 which is disappointing for a brand like Shangri-La, considering that almost every espresso brand would give free machines now as long as thereโ€™s capsules subscription.
Stayed 3 nights in Sep 2022

8/10 Good

Inoshi
Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great place to stay for the first night in KL.
Stayed 1 night in Aug 2022

10/10 Excellent

albert
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comments
Stayed 1 night in Aug 2022

10/10 Excellent

Ahmed
Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
๐Ÿ‘
Stayed 6 nights in Aug 2022

8/10 Good

Farah
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed 4 nights in Aug 2022

8/10 Good

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022