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Shangri-La Kuala Lumpur

Photo gallery for Shangri-La Kuala Lumpur

Exterior
Outdoor pool
Premium bedding, minibar, in-room safe, desk
Bar (on property)
Shower, free toiletries, hair dryer, dressing gowns

Overview of Shangri-La Kuala Lumpur

Shangri-La Kuala Lumpur

5.0 star property

9.2/10 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
11 Jalan Sultan Ismail, Kuala Lumpur, 50250

Guests rated this location 9.0/10 - Wonderful

Explore the area

  • Popular LocationPavilion Kuala Lumpur11 min walk
  • Popular LocationKLCC Park11 min walk
  • Popular LocationPetronas Twin Towers12 min walk
  • AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)55 min drive

Room options

About this area

Kuala Lumpur

Shangri-La Kuala Lumpur is located in Kuala Lumpur City Centre, a neighbourhood in Kuala Lumpur, and is in the entertainment district and near a metro station. Pavilion Kuala Lumpur and Berjaya Times Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore KLCC Park. Travelling with kids? Consider Perdana Botanical Gardens and Desa Waterpark. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's central location.
Visit our Kuala Lumpur travel guideOpens in a new window
Map

What's nearby

  • Suria KLCC Shopping Centre - 11 min walk
  • Pavilion Kuala Lumpur - 11 min walk
  • KLCC Park - 11 min walk
  • Kuala Lumpur Tower - 12 min walk
  • Petronas Twin Towers - 12 min walk

Getting around

  • Kuala Lumpur Masjid Jamek Station - 2 min drive
  • Bukit Nanas Station - 5 min walk
  • Kuala Lumpur International Airport (KUL) - 55 min drive

Restaurants

  • Melting Pot Cafe - 5 min walk
  • Arthur's Bar & Grill - 1 min walk
  • Shang Palace 香宫 - 1 min walk
  • Spices Restaurant & Wine Bar @ Concorde Hotel Kuala Lumpur - 6 min walk
  • Han Modern Korean Grill - 2 min walk

About this property

Shangri-La Kuala Lumpur

5-star luxury hotel located in Kuala Lumpur City Centre
Close to Petronas Twin Towers and KLCC Park, Shangri-La Kuala Lumpur provides a poolside bar, a terrace and shopping on site. Treat yourself to hydrotherapy, a massage or reflexology at the on-site spa. Aerobics classes are offered at the health club; the property also has a cafe, a garden and a hair salon. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also find perks such as:
  • An outdoor pool and a children's pool
  • Free self-parking
  • Buffet breakfast (surcharge), limo/town car service and express check-out
  • A ballroom, express check-in and a computer station
  • Guest reviews speak highly of the dining options, overall value and helpful staff
Room features
All 662 rooms boast comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces. Guest reviews speak positively of the overall comfort rooms at the property.
Other amenities include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with showers and free toiletries
  • LCD TVs with premium channels
  • Coffee/tea makers, daily housekeeping and desks

Languages

Chinese (Mandarin), English, Hindi, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Shopping centre shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: MYR 98 for adults and MYR 98 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Aerobics classes
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping
  • Hot tub
  • Steam room

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms
  • Supervised childcare (surcharge)

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Conference centre
  • Meeting rooms - 15

Outdoors

  • Garden
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Reflexology
  • Sauna
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Lift
  • Grab bar near toilet
  • In-room accessibility
  • Lever door handles
  • Phone accessibility kit
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV/satellite channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

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Kuala Lumpur
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Free WiFi
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Family-friendly
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Guest rating 4.5+
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Hotel
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5 star
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Policies

Check-in

Check-in from 2 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 6 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 174.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 400 per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately MYR 98 for adults and from MYR 98 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 174.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Kuala Lumpur Shangri-La
Hotel Shangri-La Kuala Lumpur
Kuala Lumpur Hotel Shangri-La
Kuala Lumpur Shangri-La
Kuala Lumpur Shangri-La Hotel
Shangri-La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur Kuala Lumpur
Shangri-La Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

Does Shangri-La Kuala Lumpur have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at ?

As of 21 Mar 2023, prices found for a 1-night stay for 2 adults at on 9 Apr 2023 start from RM 408.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Shangri-La Kuala Lumpur pet-friendly?

No, pets are not allowed at this property.

How much is parking at Shangri-La Kuala Lumpur?

Self-parking is free at this property.

What time is check-in at Shangri-La Kuala Lumpur?

Check-in is from 2 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Shangri-La Kuala Lumpur?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Shangri-La Kuala Lumpur located?

This family-friendly Kuala Lumpur hotel is located in the entertainment district, within a 15-minute walk of Kuala Lumpur Forest Eco Park, Pavilion Kuala Lumpur and KLCC Park. Petronas Twin Towers and Berjaya Times Square are also within 1 mile (2 km). Bukit Nanas Station is only a 5-minute walk and Dang Wangi Station is 7 minutes.

Can I cancel my reservation for free at Shangri-La Kuala Lumpur and receive a full refund?

Yes, Shangri-La Kuala Lumpur offers free cancellation on select room rates, because flexibility matters! Please refer to Shangri-La Kuala Lumpur cancellation policy on our site for more details about any exclusions or requirements.

Shangri-La Kuala Lumpur Reviews

Shangri-La Kuala Lumpur Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 684 out of 1001 reviews" "
" "10 - Excellent 68%
Rating 8 - Good. 236 out of 1001 reviews" "
" "8 - Good 24%
Rating 6 - Okay. 54 out of 1001 reviews" "
" "6 - Okay 5%
Rating 4 - Poor. 15 out of 1001 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 12 out of 1001 reviews" "
" "2 - Terrible 1%

9.3/10

Cleanliness

9.4/10

Staff & service

9.1/10

Amenities

9.0/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

6/10 Okay

WEE LENG

Travelled with family
Liked: Cleanliness, amenities
The breakfast quality was subpar for a Shangri-la brand.
Stayed 1 night in Mar 2023

4/10 Poor

Rasa

Disliked: Cleanliness, amenities, property conditions & facilities
Extremelly outdated, just seems and is dirty. Carpets are stained, staff is so so, some are very polite others are not.
Stayed 2 nights in Mar 2023

8/10 Good

Ahmed, Edgewood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with great interior and with lots of amenities. No upgrade offered to Expedia VIP member. Room was a little outdated as far as the smell which took a while to get used to (older rooms tend to have a unique smell). Staff was courteous and efficient. All in all a comfortable stay.
Stayed 4 nights in Mar 2023

6/10 Okay

DEV

Travelled with family and small children, Business traveller
Liked: Staff & service
The room carpets had stains and dusty bedhed. Rest was ok
Stayed 2 nights in Feb 2023

10/10 Excellent

DANIEL

Stayed 5 nights in Feb 2023

10/10 Excellent

Naveen Mahasen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing
Stayed 1 night in Feb 2023

8/10 Good

Nawal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and spacious. The location is closer to many attractions around the city
Stayed 7 nights in Feb 2023

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lynus was exceptionally nice to us and upgraded our room so that we could check in earlier (we had an 11:45 pm flight from Tokyo to Kuala Lumpur and arrived around 7 am). She also gave us a late check out at 2 pm on our departure day as we had an exceptionally late flight. Great service all around, lovely hotel, and excellent and kind staff.
Stayed 7 nights in Feb 2023

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 4 nights in Feb 2023

10/10 Excellent

Charles

Stayed 2 nights in Feb 2023