Shangri-La Kuala Lumpur is located in Kuala Lumpur City Centre, a neighbourhood in Kuala Lumpur, and is in the entertainment district and near a metro station. Pavilion Kuala Lumpur and Berjaya Times Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore KLCC Park. Travelling with kids? Consider Perdana Botanical Gardens and Desa Waterpark. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's central location.
Kuala Lumpur International Airport (KUL) - 55 min drive
Restaurants
Melting Pot Cafe - 5 min walk
Arthur's Bar & Grill - 1 min walk
Shang Palace 香宫 - 1 min walk
Spices Restaurant & Wine Bar @ Concorde Hotel Kuala Lumpur - 6 min walk
Han Modern Korean Grill - 2 min walk
About this property
Shangri-La Kuala Lumpur
5-star luxury hotel located in Kuala Lumpur City Centre
Close to Petronas Twin Towers and KLCC Park, Shangri-La Kuala Lumpur provides a poolside bar, a terrace and shopping on site. Treat yourself to hydrotherapy, a massage or reflexology at the on-site spa. Aerobics classes are offered at the health club; the property also has a cafe, a garden and a hair salon. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also find perks such as:
An outdoor pool and a children's pool
Free self-parking
Buffet breakfast (surcharge), limo/town car service and express check-out
A ballroom, express check-in and a computer station
Guest reviews speak highly of the dining options, overall value and helpful staff
Room features
All 662 rooms boast comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces. Guest reviews speak positively of the overall comfort rooms at the property.
Other amenities include:
Hypo-allergenic bedding, rollaway/extra beds (surcharge) and free cots/infant beds
Bathrooms with showers and free toiletries
LCD TVs with premium channels
Coffee/tea makers, daily housekeeping and desks
Languages
Chinese (Mandarin), English, Hindi, Malay
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Check-in
Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.
Property amenities
Internet
Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi
Parking and public transport
Free self-parking on site
Wheelchair-accessible parking available
Train station pick-up shuttle (surcharge)
Limo/town car service
Shopping centre shuttle (surcharge)
Food and drink
Buffet breakfast available for a fee daily 6 AM–10:30 AM: MYR 98 for adults and MYR 98 for children
1 restaurant and 1 coffee shop/cafe
1 poolside bar and 1 bar
24-hour room service
Coffee/tea in a common area
Things to do
Aerobics classes
Children's pool
Fitness centre
Full-service spa
Outdoor pool
Sauna
Shopping
Hot tub
Steam room
Family friendly
Children's pool
Free cots/infant beds
Laundry facilities
Outdoor pool
Rollaway/extra beds (surcharge)
Soundproofed rooms
Supervised childcare (surcharge)
Conveniences
Ballroom
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services
Business services
Computer station
Conference centre
Meeting rooms - 15
Outdoors
Garden
Terrace
Spa
Body scrubs
Body treatments
Body wraps
Facials
Hydrotherapy
Manicures and pedicures
Massages
Reflexology
Sauna
Hot tub
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 6 and older.
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 174.0 per night.
Free cots are available on request at the property
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property:
Deposit: MYR 400 per night
A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
We have included all charges provided to us by the property.
Optional extras
Fee for buffet breakfast: from approximately MYR 98 for adults and from MYR 98 for children
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: MYR 174.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.
We should mention
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Property is also known as
Hotel Kuala Lumpur Shangri-La
Hotel Shangri-La Kuala Lumpur
Kuala Lumpur Hotel Shangri-La
Kuala Lumpur Shangri-La
Kuala Lumpur Shangri-La Hotel
Shangri-La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur Kuala Lumpur
Shangri-La Kuala Lumpur Hotel Kuala Lumpur
Frequently asked questions
Does Shangri-La Kuala Lumpur have a pool?
Yes, this property has an outdoor pool and a children's pool.
How much does it cost to stay at ?
As of 21 Mar 2023, prices found for a 1-night stay for 2 adults at on 9 Apr 2023 start from RM 408.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Shangri-La Kuala Lumpur pet-friendly?
No, pets are not allowed at this property.
How much is parking at Shangri-La Kuala Lumpur?
Self-parking is free at this property.
What time is check-in at Shangri-La Kuala Lumpur?
Check-in is from 2 PM - anytime. A fee applies for early check-in (subject to availability).
What time is check-out at Shangri-La Kuala Lumpur?
Checkout is at noon. Late check-out is available for a fee (subject to availability).
Where is Shangri-La Kuala Lumpur located?
This family-friendly Kuala Lumpur hotel is located in the entertainment district, within a 15-minute walk of Kuala Lumpur Forest Eco Park, Pavilion Kuala Lumpur and KLCC Park. Petronas Twin Towers and Berjaya Times Square are also within 1 mile (2 km). Bukit Nanas Station is only a 5-minute walk and Dang Wangi Station is 7 minutes.
Can I cancel my reservation for free at Shangri-La Kuala Lumpur and receive a full refund?
Yes, Shangri-La Kuala Lumpur offers free cancellation on select room rates, because flexibility matters! Please refer to Shangri-La Kuala Lumpur cancellation policy on our site for more details about any exclusions or requirements.
We verify reviews to ensure the traveller booked with Expedia Group. Travellers may receive a savings voucher when they submit a review. We publish all reviews, positive or negative, that meet our guidelines.More informationOpens in a new window
Rating 10 - Excellent. 684 out of 1001 reviews" "
10 - Excellent
684
" "10 - Excellent 68%
Rating 8 - Good. 236 out of 1001 reviews" "
8 - Good
236
" "8 - Good 24%
Rating 6 - Okay. 54 out of 1001 reviews" "
6 - Okay
54
" "6 - Okay 5%
Rating 4 - Poor. 15 out of 1001 reviews" "
4 - Poor
15
" "4 - Poor 1%
Rating 2 - Terrible. 12 out of 1001 reviews" "
2 - Terrible
12
" "2 - Terrible 1%
9.3/10
Cleanliness
9.4/10
Staff & service
9.1/10
Amenities
9.0/10
Property conditions & facilities
8.9/10
Eco-friendliness
Reviews
6/10 Okay
WEE LENG
Travelled with family
16 Mar 2023
Liked: Cleanliness, amenities
The breakfast quality was subpar for a Shangri-la brand.
Nice hotel with great interior and with lots of amenities. No upgrade offered to Expedia VIP member. Room was a little outdated as far as the smell which took a while to get used to (older rooms tend to have a unique smell). Staff was courteous and efficient. All in all a comfortable stay.
Ahmed
Stayed 4 nights in Mar 2023
6/10 Okay
DEV
Travelled with family and small children, Business traveller
3 Mar 2023
Liked: Staff & service
The room carpets had stains and dusty bedhed. Rest was ok
Lynus was exceptionally nice to us and upgraded our room so that we could check in earlier (we had an 11:45 pm flight from Tokyo to Kuala Lumpur and arrived around 7 am). She also gave us a late check out at 2 pm on our departure day as we had an exceptionally late flight. Great service all around, lovely hotel, and excellent and kind staff.