Website Terms Of Use

Last Revised on 8 August 2020

AGREEMENT BETWEEN CUSTOMER AND BEX TRAVEL ASIA PTE. LTD.

This website ("Website") is operated by BEX Travel Asia Pte. Ltd., a Singapore private limited company. Reference to the term Website shall include access to this Website via desktop, laptop, mobile devices and/or any other device capable of connecting to the Internet. This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related products and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms "we", "us", "our" and "Expedia" refer to BEX Travel Asia Pte. Ltd. (hereinafter "Expedia"). The term "Expedia Group Companies" refers to Expedia, its subsidiaries and its corporate affiliates collectively. The term "Expedia Partners" refers to any affiliated, co-branded and/or linked website through which Expedia provides links, content or service. The term "you" refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our Customer Support agents.

This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (the "Terms of Use"). Please read the Terms of Use carefully. By accessing or using this Website, booking any reservations for travel products or services on this Website, or contacting our Customer Support agents, you agree that the Terms of Use then in force shall apply. If you do not agree to the Terms of Use, please do not use or book any reservations through this Website or our Customer Support agents. Expedia may at any time change these Terms of Use and your continued use of this Website is conditioned upon acceptance of the updated Terms of Use.

USE OF THE WEBSITE

As a condition of your use of this Website, you warrant that:

  1. you are at least 18 years of age and are of sound mind,
  2. you possess the legal authority to create a binding legal obligation,
  3. you will use this Website in accordance with the Terms of Use,
  4. you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorised to act,
  5. you will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto,
  6. all information supplied by you on this Website is true, accurate, current and complete, and
  7. if you have an online account with this Website, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.

We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time without notice and for any reason, including, but not limited to, for violation of these Terms of Use.

PROHIBITED ACTIVITIES

The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, licence, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

  1. use this Website or its contents for any commercial purpose;
  2. make reservation for travel-related products or services or other products on this Website for the purposes of resale;
  3. make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
  4. access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  5. violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
  6. take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  7. deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or
  8. "frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorisation.

If Expedia suspects that you have breached the Terms of Use (including without limitation if you have made multiple reservations on the Website and Expedia considers (acting reasonably) that any such reservations are for the purposes of reselling) or your reservation or account shows signs of fraud, abuse, or suspicious activity, Expedia may cancel any reservations associated with your name, email address, or account, and close any associated Expedia accounts. If such reservations cancelled are non-refundable bookings, Expedia reserves its right not to refund you for the cancelled reservations. In addition, we may verify (i.e. pre-authorise) your credit card. If you have conducted any fraudulent activity, Expedia reserves the right to take any necessary legal action and you may be liable for monetary losses to Expedia, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact our Customer Support agents.

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PRIVACY STATEMENT

Expedia believes in protecting your privacy. Please click here to review our current Privacy Statement, which also governs your use of the Website, and is incorporated by reference, to understand our practices: Privacy Statement.

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SUPPLIER RULES AND RESTRICTIONS

Additional terms and conditions of third party suppliers will apply to your reservation and purchase of travel-related products and services that you select. Please read these additional terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any third party supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the third party supplier's rules and restrictions regarding availability and use of fares, products, or services. Additionally, you agree to only pay for airfare and other travel products via physical credit cards and other approved payment methods as displayed at checkout and not via virtual credit card or other payment methods as may be prohibited by a travel supplier or us from time to time. We reserve the right to cancel your booking if full payment is not received in a timely fashion.

You acknowledge that some third party suppliers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the supplier which can be found on the supplier's website. Airlines may, with or without notice, cancel or reschedule your flight. It is your responsibility to check on the scheduled departure time ahead of travel. Expedia shall not be responsible for, or the failure to inform you of, any cancellation of your flights, or changes in your flight schedule. To minimize the impact to your travel plans, you are advised to purchase travel insurance to cover travel disruption. You may be offered the opportunity to book a reservation for a combination of two one-way tickets instead of a roundtrip ticket. Combined one-way tickets may provide a greater choice of flights and can be combined on the same airline or on different airlines. Unlike roundtrip tickets, each one-way ticket is subject to its own rules, restrictions and fees. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes you to make changes to the other flight, you will be responsible for any fees incurred for making changes to the unaffected flight. In case of a no-show or cancellation, you may be entitled to a refund of airport taxes and fees included in the price of the ticket purchased. Where you are eligible for a refund, you can request such a refund from our Customer Support agents who will submit your request to the airline on your behalf.

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UNPUBLISHED RATE RESERVATIONS

When available, Hotwire, Inc., an Expedia Group Company, may offer additional, discounted property booking options on the Website. These properties, called Expedia Unpublished Rate properties, are different from other properties offered on the Website in several important ways. The name and exact address of the property are not shown until after payment has been made for the booking. All bookings are final and cannot be changed, refunded, exchanged, cancelled, or transferred to another party. Your credit card will be charged for the amount shown even if you do not use the booking. Room type will be determined by the property based on the number of guests provided at time of booking. All reservations are booked for stays in non-smoking rooms (subject to availability). Property room assignments are determined at check-in and upgrades are not available. The maximum number of Expedia Unpublished Rate rooms that can be booked at one time is six. All Expedia Unpublished Rate rooms will be booked under the same name, and the guest under whose name the reservation is made must be present at check-in. Expedia Unpublished Rate properties are not eligible for reward or club programmes. Upon check-in, guests must present a valid ID and credit card in their name (the amount of available credit required will vary by property). Debit cards may not be accepted. For information about tax recovery charges, service fees, and taxes on our services, where applicable, please see "Prepaid Property Reservations".

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FARES AND PRICES

Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice.

Prices and fees for some low-cost flights originating overseas, or additional baggage fees for certain airlines, may be in another currency (e.g. EUR) which we will provide an estimate for in the default currency of this Website, or selected preferred currency (if applicable). The actual amount charged by the low-cost carrier may slightly differ due to varying exchange rates applied by different card issuers. In addition, your statement may include a conversion or transaction fee (which may be in a foreign currency) charged by your card issuer to process the transaction. Expedia is not associated with these additional fees and will not be held liable for any fees relating to varying exchange rates and card issuer fees.

In the event that you book accommodation (with the exception of prepaid accommodation as set out below), you acknowledge and agree that all charges, taxes and other costs relating to your booking are payable by you to the accommodation provider at the time requested by the accommodation provider (usually upon check-in or check-out from the accommodation).

We do not charge an amendment fee for changes made by you on any bookings except air bookings, where we do charge an amendment fee. However, the relevant third party supplier may charge a fee in connection with any changes, which will be payable by you (if any). The price of your new arrangements will be based on the prices that apply on the day you ask us to make the change. These prices may not be the same as when you booked the products or services.

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PAY NOW (PREPAID) PROPERTY RESERVATIONS

You acknowledge that the Expedia Group Companies pre-negotiate certain room rates with property suppliers. The Expedia Group Companies provide to you services to facilitate the booking of your prepaid property reservations for a fee (the "facilitation fee"). The accommodation services are provided by the property suppliers. The room rate displayed on the Website is a combination of the pre-negotiated room rate for rooms reserved on your behalf by the Expedia Group Companies and the facilitation fee retained by the Expedia Group Companies for their services to you. For prepaid property reservations, one of the Expedia Group Companies may be the facilitator of your room reservation and also the Expedia Group Company taking your payment and charging your payment method as set out below. You authorise the Expedia Group Companies to facilitate the booking of your reservations for the total reservation price, which includes the room rate displayed on the Website, plus facilitation fee, any tax recovery charges, service fees where applicable and taxes on the Expedia Group Companies' services. You agree that your debit or credit card will be charged by the Expedia Group Companies for the total reservation price (which includes the facilitation fee for our services to you).

Upon submitting your reservation request you authorise the Expedia Group Companies, including Travelscape, LLC. to facilitate property reservations on your behalf, including making payment arrangements with property suppliers.

You acknowledge that except as provided below with respect to tax obligations on the amounts we retain for our services, the Expedia Group Companies do not collect taxes for remittance to applicable taxing authorities.  The tax recovery charges on prepaid property transactions are a recovery of the estimated taxes (e.g. sales and use tax, occupancy tax, room tax, excise tax, value added tax, goods and services tax, service tax, etc.) that the Expedia Group Companies pay to the property supplier in connection with your bookings. The property suppliers are responsible for remitting these amounts to the applicable taxing jurisdictions. Taxability and the appropriate tax rate vary greatly by location. The actual amounts paid by the Expedia Group Companies to the property suppliers may vary from the tax recovery charges, depending upon the rates, taxability, etc. in effect at the time of your actual use of the property. We may retain service fees as additional compensation in servicing your travel reservation. Service fees retained by the Expedia Group Companies for their services vary based on the amount and type of property reservation.

Sales and use tax, occupancy tax, room tax, excise tax, value added tax, goods and services tax, service tax or other similar taxes are imposed on the amounts that we charge for our services (facilitation fee) in certain jurisdictions. The actual tax amounts, if any, on our services may vary depending on the rates in effect at the time of your stay.

In the event you do not show for the first night of the reservation and plan to check-in for subsequent nights in your reservation, you must confirm the reservation changes with us no later than the date of the first night of the reservation to prevent cancellation of your reservation.

You agree to pay any cancellation or change fees that you incur. In limited cases, some properties do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the property reservation. You agree to abide by the terms and conditions imposed with respect to your prepaid property reservations.

You may not book reservations for more than 8 rooms online for the same property / stay dates. If we determine that you have booked reservations for more than 8 rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit will be forfeited. If you wish to book reservations for 9 or more rooms, you must contact Expedia's group travel specialists by filling out the group travel form online. One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a non-refundable deposit.

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PAYMENT PROCESSING 

In the event that your payment is taken at the time of booking as described further below, the Expedia Group Company taking that payment and charging your payment method will be the company set out below or another member of the Expedia Group Companies (each an "Expedia Group Merchant Entity"). For the avoidance of doubt, the term merchant in these Terms of Use refers to the Expedia Group Company that is authorised and held liable by a financial institution to process your payment transaction.

Expedia Group Merchant Entity: Travel Partner Exchange S.L.

Location: Spain

Expedia Group Merchant Entity: Travelscape, LLC.

Location: United States

Where an Expedia Group Merchant Entity takes your payment and charges your card, the law governing that payment transaction will be the laws of the location of such Expedia Group Merchant Entity. You agree that the courts in that location shall have jurisdiction to hear and determine any dispute arising from the payment transaction with that Expedia Group Merchant Entity.

Payment for your car rental booking is charged directly by the travel service provider and not the Expedia Group Companies.

Stored Payment Information

The Privacy Statement provides information about how we use your payment and account information when you elect to have us store a credit or debit card or other means of payment information for future use.

Pay Now or Pay At Property

With certain properties, you may be presented with the option to pay now or pay later at the property. If you select the "Pay Now" option, an Expedia Group Merchant Entity will charge the amount to your payment method immediately. In such instances, some property suppliers may require you to present a payment card or cash deposit upon check-in to cover additional expenses incurred during your stay. Such deposit is unrelated to any payment received by an Expedia Group Merchant Entity for your property booking. If you select the "Pay at Property" option, the property will charge your credit card in the local currency at the time of your stay. Tax rates and foreign exchange rates could change in the time between booking and stay. In the case of "Pay at Property" option, our compensation is received as consideration for our services to the property supplier.

Payment Verification and Cancellation

If your payment is taken at the time of booking, you authorise an Expedia Group Merchant Entity to (i) verify your payment method by obtaining a pre-authorisation, charging a nominal fee or via other means of verification and (ii) upon verification charge your payment method at the time of booking.

If your booking or account shows signs of fraud, abuse, being associated with a government sanctioned person or entity or other suspicious activity we may request additional information from you. If we conclude that a booking or account is associated with fraud or suspicious activity, we may (i) cancel any travel or service reservations associated with your name, email address or account and close any associated Expedia Group Company accounts and (ii) reserve the right to take any necessary legal action including holding you liable for monetary losses. In the event of a cancellation, a travel supplier and/or an Expedia Group Merchant Entity may charge the travel supplier's cancellation fee. To contest the cancellation of a booking or freezing or closure of an account, please contact the Customer Support Centre.

Currency Converter

If a currency converter is available on the Website, the currency rates displayed are based on various publicly available sources and should be used as guidelines only and we and/or our respective suppliers do not warrant or guarantee accuracy.

Fees Charged by Banks

Some banks and card issuing companies impose fees for cross border or international transactions. For example, if you are making a booking using a card issued in a different country from the merchant's location, your card issuing company may charge you a cross border or international transaction fee. In addition, some banks and card issuing companies impose fees for currency conversion. For example, if you are making a booking in a currency other than the currency of your credit card, your credit card company may convert the booking amount to the currency of your credit card and charge you a conversion fee. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank or card issuing company.

Alternative Payment Methods

From time to time, we partner with providers of alternative payment methods including consumer finance companies to offer you an alternative payment method at checkout. For example, if we offer as an alternative payment method real-time financing options for the purchase of travel bookings on our Website that can be paid to the consumer finance company in fixed monthly payments. References on the Website to any names, marks, products or services of alternative payment providers, or links to such provider's sites or information are not an endorsement, sponsorship or recommendation of an alternative payment provider or its information, products or services. The Expedia Group Companies are not responsible for the content or the acts or omissions of any alternative payment provider. Your use of any such alternative payment provider's payment method is at your own risk and will be governed by such alternative payment provider's terms and policies.

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DISCOUNT COUPONS

Discount codes ("Coupons") may be applied to prepaid property bookings, excluding bookings at properties made available by Vrbo group companies or at non-participating properties listed here: Excluded Properties List or on any other list made available along with each specific Coupon. Participating properties are subject to change at any time. 

Use of Coupons shall be subject to these Terms of Use and the particular Coupon's terms and conditions. All bookings are subject to availability.

Coupons cannot be redeemed against taxes, tax recovery charges, fees, surcharges or other charges, which are your responsibility.

Only one Coupon per booking may be used. If you book 2 or more rooms in the same booking, the Coupon will only be applied to the lowest priced room in the booking. Coupons will be deemed fully used once a qualifying booking has been made. If you subsequently change your booking, the Coupon will not apply to the changed booking.

Coupons cannot be combined with other coupons, promotions or special offers and cannot be used on any previous bookings. Coupons have no cash value and no refunds or cash alternative will be offered if a Coupon is redeemed in part.

Coupons may not be (a) published, transferred or sold by you, or (b) obtained through unauthorised channels, altered, copied, forged or tampered with in any way. Such action will result in the Coupons being deemed void and may constitute fraud.

Expedia may in its absolute discretion and without giving any reasons, cancel all bookings made using Coupons if in its reasonable opinion you have (a) breached these Terms of Use or the Coupon's terms and conditions, (b) used a void Coupon, (c) used Coupons with a view to re-selling any accommodation booked, or (d) otherwise acted fraudulently. Expedia reserves the right not to refund you for the cancelled bookings.

Coupons cannot be used by employees of the Expedia Group Companies, travel agency affiliate programme partners, third party travel agents or intermediaries.

Expedia reserves the right to vary the conditions of use of Coupons or to withdraw Coupons at any time.

 

EXPEDIA REWARDS

The Expedia Rewards programme is offered to you at the sole discretion of Expedia, Inc., and is open only to individuals who have reached the legal age of majority in their respective province/territory of residence, have a valid email address, and have enrolled in the Expedia Rewards programme.   Please click here to see the terms and conditions of the Expedia Rewards programme.

PAY WITH POINTS: Expedia allows points from selected loyalty programmes ("Points Programmes") to be redeemed for certain travel-related products and services on this Website. If you use or register to use any points on this Website these terms and conditions apply. To be eligible to use points, you must have an online account with this Website, you must have an eligible account with the provider of the Points Programme that is active and in good standing, and your purchase must exceed minimum transaction value for the use of your points (if any).

LINKING YOUR ACCOUNT: For Points Programmes other than Expedia Rewards programme (Your Expedia Rewards programme account is automatically linked to your online account with this Website), your Points Programme account ("Account") will be linked to your online account during the registration process on the Website. Expedia reserves the right, in its sole discretion, to deny registration, de-link your Account, or terminate your ability to use points on this Website for any reason. During and after registration, the Points Programme provider may provide Expedia with information about your Account, including your points balance.

REDEEMING POINTS: There is no fee to redeem your points on this Website. Points may only be redeemed for eligible purchases of travel-related products and services that Expedia will determine in its discretion. Your Points Programme provider will deduct from your Account balance the amount of points you elect to use toward your eligible purchase. You may not combine points from one Points Programme provider with any other loyalty points from another provider to complete a single transaction. However, if you do not have enough points to complete an eligible purchase, you may use an eligible credit card associated with your Account to complete the transaction. Eligible cards for such transactions may be limited to cards associated with the Points Programme used in the transaction. Expedia may, in its discretion, allow you to combine points with eligible coupons.

ADDITIONAL TERMS: Purchases made with points are subject to the point to dollar conversion rate set by the Points Programme provider. The Points Programme provider has the right to change the point to dollar conversion rates at any time. Also, some Points Programme providers may set a minimum amount of points that may be redeemed in any transaction. Additional terms and conditions may apply and are available at the applicable Points Programme provider’s website.

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TRAVEL DESTINATIONS

You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. The Expedia Group Companies have no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.

Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date information in good time before booking and departure. We accept no liability if you are refused entry onto the flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country, including countries you may just be transiting through. This includes all stops made by the aircraft even if you do not leave the aircraft or airport.

Health: Recommended inoculations for travel may change at any time and you should consult your doctor on current recommendations before you depart. It is your responsibility to ensure that you obtain the recommended inoculations, take all recommended medication and follow all medical advice in relation to your trip.

BY OFFERING RESERVATIONS FOR TRAVEL PRODUCTS IN PARTICULAR INTERNATIONAL DESTINATIONS, EXPEDIA DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.

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LIABILITY DISCLAIMER

The Information, Software, Products and Services published on this Website may include inaccuracies or errors, including pricing errors. In particular, the Expedia Group Companies and Expedia Partners do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the property, air, cruise, car and other travel products and services displayed on this Website (including, without limitation, the pricing, photographs, list of property amenities, general product descriptions, etc.). In addition, Expedia expressly reserves the right to correct any pricing errors on our Website and/or reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your reservation at the correct price or we will cancel your reservation without penalty. Expedia is under no obligation to provide travel products and services to you at an incorrect (lower) price, even after you have been sent confirmation of your booking.

Property ratings displayed on this Website are intended as only general guidelines, and the Expedia Group Companies and Expedia Partners do not guarantee the accuracy of the ratings. The Expedia Group Companies, the Expedia Partners and their respective suppliers make no guarantees about the availability of specific products and services. The Expedia Group Companies, the Expedia Partners and their respective suppliers may make improvements and/or changes on the Website at any time.

The Expedia Group Companies, the Expedia Partners and their respective suppliers make no representations about the suitability of the information, software, products and services contained on this Website for any purpose, and the inclusion or offering of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by the Expedia Group Companies or the Expedia Partners. All such information, software products, and services are provided "as is" without warranty of any kind. The Expedia Group Companies, the Expedia Partners and their respective suppliers disclaim all warranties and conditions that this Website, its servers or any email sent from the Expedia Group Companies, the Expedia Partners and/or their respective suppliers are free of viruses or other harmful components. The Expedia Group Companies, the Expedia Partners and their respective suppliers hereby disclaim all warranties and conditions, whether express or implied, with regard to this information, software, products and services, including all implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, compliance with any description, title and non-infringement, including that this Website shall be free from infringement of any copyright, trademark or other intellectual property rights of third parties.

The airlines, property suppliers and other suppliers providing travel-related products and services or other services on this Website are independent contractors and not agents or employees of the Expedia Group Companies or the Expedia Partners. The Expedia Group Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Group Companies are not liable for any costs, expenses, claims or damages arising out of any services to recover any of the foregoing, including without limitation relocation costs. Without limiting the foregoing, the Expedia Group Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.

In no event shall the Expedia Group Companies, the Expedia Partners and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if the Expedia Group Companies, the Expedia Partners and/or their respective suppliers have been advised of the possibility of such damages.

If, despite the limitation above, the Expedia Group Companies, the Expedia Partners or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of the Expedia Group Companies, the Expedia Partners and/or their respective suppliers will in no event exceed, in the aggregate, the greater of (a) the fees you paid to the Expedia Group Companies in connection with such transaction(s) on this Website, or (b) Four Hundred Malaysian Ringgit (MYR400.00).

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these Terms of Use is found to have failed of its essential purpose. The limitations of liability provided in these Terms of Use inure to the benefit of the Expedia Group Companies, the Expedia Partners, and/or their respective suppliers.

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INDEMNIFICATION

You agree to defend and indemnify the Expedia Group Companies, the Expedia Partners, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:

  1. you or on your behalf in excess of the liability described above; or
  2. by third parties as a result of:

a. your breach of these Terms of Use or the documents referenced herein;

b. your violation of any law or the rights of a third party; or

c. your use of this Website.

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REVIEWS, COMMENTS, PHOTOS AND OTHER SUBMISSIONS

We appreciate hearing from you. Please be aware that by submitting content to this Website by electronic mail, postings on this Website or otherwise, including any property reviews, photos, videos, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, Submissions), you grant the Expedia Group Companies and the Expedia Partners a non-exclusive, royalty-free, perpetual, transferable, irrevocable and fully sublicensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such Submission. You agree and acknowledge that the Expedia Group Companies may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a property review that you submit) at our discretion, and that such submissions may be shared with our supplier partners. You further grant the Expedia Group Companies the right to pursue at law any person or entity that violates your or the Expedia Group Companies rights in the Submissions by a breach of these Terms of Use. You acknowledge and agree that Submissions are non-confidential and non-proprietary. You expressly waive any and all "moral rights" (including rights of attribution or integrity) that may subsist in your Submissions and agree that you have no objection to the publication, use, modification, deletion or exploitation of your Submissions by us, the Expedia Partners or any of our partners or licensees. We take no responsibility and assume no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the Website. If you do not agree to these Terms of Use, please do not provide us with any Submissions.

You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Website). You will not post or transmit to or from this Website: (i) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party; and (iv) any materials that are objectionable on the grounds of public interest, public morality, public order, public security, national harmony, or otherwise prohibited by applicable laws. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that Expedia may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you. If you submit more than one review for the same property, only your most recent submission is eligible for use.

From time to time Expedia may offer customers incentives to leave reviews (i.e. discount coupon/entry into prize draws etc.) As it is important to us that reviews are impartial and honest, these incentives will be available to customers regardless of whether the property review is positive or negative.

All photos submitted are subject to our Photo Submission Guidelines. You agree to indemnify the Expedia Group Companies for any loss, claim, suits, and proceedings arising out of or in connection with your failure to adhere to our Photo Submission Guidelines.  

Expedia claims no ownership, affiliation with, or endorsement of any photos that are submitted by end users through our sites.  

Expedia's policies with respect to claims by third parties that the content of the Website, including the content of any Submissions, infringes the copyrights owned by said third party can be found in the sections titled "Account Termination", "Notice of Infringing Material", and "Counter Notices" below.

LINKS TO THIRD PARTY SITES

This Website may contain hyperlinks to websites operated by parties other than Expedia. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

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SOFTWARE AVAILABLE ON THIS WEBSITE

Any software that any of the Expedia Group Companies make available to download from this Website ("Software") or through your mobile application store, including the Expedia mobile application (the "Mobile Application", is the copyrighted work of the Expedia Group Companies and/or our respective suppliers. Your use of such Software is governed by the terms of the end user licence agreement, if any, which accompanies, or is included with, the Software ("Licence Agreement"). You may not install or use any Software that is accompanied by or includes a Licence Agreement unless you first agree to the Licence Agreement terms. For any Software made available for download on this Website not accompanied by a Licence Agreement, we hereby grant to you, the user, a limited, personal, non-exclusive non-transferable licence to download, install and use the Software and/or the Mobile Application for viewing and otherwise using this Website and/or accessing the content and information available within the Mobile Application (including, without limitation, price and availability of travel products and services) in accordance with these Terms of Use and for no other purpose.

Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this Website, is owned by the Expedia Group Companies, Expedia Partners, and/or our respective suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENCE AGREEMENT.

Your mobile device must be connected to the internet for the Mobile Application to function correctly. You are responsible for making all arrangements necessary for your device to have internet connectivity and are responsible for all sums your service provider may charge you arising out of the Mobile Application transmitting and receiving data (including but not limited to data roaming charges). As further described in our Privacy Statement, the Mobile Application will automatically transfer a small amount of data as part of its normal operation, including how you use the Mobile Application, which Content you access, and technical errors or problems which the Application may encounter while being used. By using the Mobile Application, you acknowledge, agree and consent to the automatic collection of this information.

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COPYRIGHT AND TRADEMARK NOTICES

All contents of this Website are ©2020 Expedia, Inc., an Expedia Group company. All rights reserved.

Expedia and the Airplane logo are either registered trademarks or trademarks of Expedia, Inc. in the U.S. and/or other countries. Other logos and product and company names mentioned herein may be the trademarks of their respective owners. Expedia is not responsible for content on websites operated by parties other than the sites operated by Expedia.

If you are aware of an infringement of our brand, please let us know by e-mailing us at trademarks@expedia.com (We only address brand infringement matters at this email address.)

ACCOUNT TERMINATION

Expedia has adopted a policy of terminating, in appropriate circumstances and at Expedia’s sole discretion, subscribers or account holders who are deemed to be repeat infringers. Expedia may also at its sole discretion limit access to the Website and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement. If you believe that an account holder or subscriber is a repeat infringer, please provide information sufficient for us to verify that the account holder or subscriber is a repeat infringer when filing your notice.

NOTICE OF INFRINGING MATERIAL

If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us (by email at trademarks@expedia.com) a written notice that includes the following information. Please note that we will not process your complaint if it is not properly filled out or is incomplete. The making of any false statements in your notice may constitute an offence under the Copyright Act (Cap. 63) and/or other applicable laws, and may expose you to liability for damages.

  1. A clear identification of the copyrighted work you claim was infringed.
  2. A clear identification of the material you claim is infringing on the Website, including the online location of that material, such as a link to the infringing material, or identification of the means by which we are alleged to have referred or linked a user to that infringing material.
  3. Your name, address, email address and telephone number.
  4. If you are acting on behalf of a copyright owner or exclusive licensee, the name and address of that copyright owner or exclusive licensee.
  5. If you are not resident in Singapore, your address for service in Singapore.
  6. A statement that you are, or are authorised to act on behalf of, the owner or exclusive licensee of the copyright in the work identified above.
  7. A statement that you have a good faith belief that the material that is claimed as infringing copyright is not authorised by the copyright owner, its agent, or the law, and is an infringing copy of the copyright work identified above.
  8. A statement that you wish us to remove or disable access to the infringing material.
  9. A statement that the information in the notification is accurate.
  10. A statement that you submit to the jurisdiction of the courts in Singapore for the purposes of any proceedings relating to the submission and content of the notification.
  11. Your signature.

Notices with respect to this Website should be sent to us at the following address or email address:

BEX Travel Asia Pte. Ltd. 
38 Beach Road, #09-12, South Beach Tower, Singapore 189787

Email address: trademarks@expedia.com (We only address brand infringement matters at this email address.)

COUNTER NOTICES

If material you have posted has been taken down, we will take reasonable steps to notify you of this within a reasonable time, and to provide you with a copy of the notification on which we acted. In response, you may file a counter-notification by post that sets forth the items specified below. You may want to seek legal counsel prior to doing so. The making of any false statements in your notice may constitute an offence under the Copyright Act (Cap. 63) and/or other applicable laws, and may expose you to liability for damages. Please include the following details in your counter-notification:

  1. Identification of the specific content that was removed or disabled and the location where that content appeared on the Website before it was removed or disabled. Please provide the URL address if possible.
  2. Your name, address, telephone number and email address.
  3. If you are not resident in Singapore, your address for service in Singapore.
  4. A statement that you have a good faith belief that the material that is claimed as infringing copyright was removed, or access to that material was disabled, as a result of mistake or misidentification, or that that material does not infringe any copyright.
  5. A statement that the information in the counter-notification is accurate.
  6. A statement that you submit to the jurisdiction of the courts in Singapore for the purposes of any proceedings relating to the material that was removed or disabled, and any proceedings relating to the submission and content of the counter-notification.
  7. Your signature.

Send the written communication to the following address or email address:

BEX Travel Asia Pte. Ltd.
38 Beach Road, #09-12, South Beach Tower, Singapore 189787

Email address: trademarks@expedia.com (We only address brand infringement matters at this email address.)

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PATENT NOTICES

One or more patents owned by the Expedia Group Companies may apply to the Website and to the features and services accessible via the Website. Portions of this Website operate under the licence of one or more patents. Other patents are pending.

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MAP TERMS

Your use of mapping available on this Website is governed by the Google Terms of Use and Microsoft Terms of Use and Google Privacy Statement and Microsoft Privacy Statement. Google and Microsoft reserve the right to change their Terms of Use and Privacy Statements at any time, at their sole discretion. Please click here for additional information:

https://privacy.microsoft.com/en-us/privacystatement 
http://www.microsoft.com/maps/assets/docs/terms.aspx 
http://www.google.com/privacy/privacy-policy.html 
http://www.google.com/enterprise/earthmaps/legal/us/maps_AUP.html 
https://maps.google.com/help/legalnotices_maps/
https://maps.google.com/help/terms_maps.html

OpenStreetMap geo data used in mapping is © OpenStreetMap contributors and available under the Open Database Licence (ODbL)

GENERAL

The Terms of Use are governed by the laws of Singapore. You hereby consent to the exclusive jurisdiction and venue of courts in Singapore, in all disputes arising out of or relating to the use of this Website. Use of this Website is unauthorised in any jurisdiction that does not give effect to all provisions of the Terms of Use, including, without limitation, this paragraph.

You agree that no joint venture, partnership, or employment relationship exists between you and the Expedia Group Companies as a result of the Terms of Use or use of this Website.

Our performance of the Terms of Use is subject to existing laws and legal process, and nothing contained in the Terms of Use limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of this Website within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived. If any part of the Terms of Use is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of the Terms of Use at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.

The Terms of Use (and any other terms and conditions or policies referenced herein) constitutes the entire agreement between you and Expedia with respect to this Website, our services and your dealings and relationships with us, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us. A printed version of the Terms of Use and of any notice given in electronic form shall be admissible in judicial or other administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event.

You may not assign, convey, or delegate your rights, duties or obligations hereunder. Other than the customer and Expedia, no other person has any rights under the Contracts (Rights of Third Parties) Act (Chapter 53B of Singapore) to enforce any term of the Terms of Use, however, the Expedia Group Companies and Expedia Partners shall be entitled to enforce the disclaimers and limitations of liability set out in the Terms of Use. Any rights not expressly granted herein are reserved.

The Terms of Use have been drafted, and shall be construed, in the English language. Any translation of the Terms of Use is for convenience only. In the event of conflict between the English language version and a translated version, the English language version of the Terms of Use shall prevail.

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WEBSITE OPERATOR

BEX Travel Asia Pte. Ltd. (Company Registration Number: 201113337M)

38 Beach Road, #09-12 South Beach Tower, Singapore 189787

Singapore: Travel Licence No. 02420

Malaysia: Travel Licence No. KPK 8269

 

CUSTOMER SUPPORT

For quick answers to your questions or ways to contact us, visit our Customer Support Centre.

 

© 2020 Expedia, Inc., an Expedia Group company. All rights reserved.