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JW Marriott Kuala Lumpur

5.0 star property
Central hotel connected to a shopping centre in Kuala Lumpur City Centre with 4 restaurants

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your current months are August, 2024 and September, 2024.
August 2024
September 2024

Photo gallery for JW Marriott Kuala Lumpur

Outdoor pool
Pool
Premium bedding, in-room safe, desk, blackout curtains
Outdoor pool
Pub

Reviews

8.8

Excellent

Popular amenities

  • Pool
  • Spa
  • Bar
    BarBar
  • Air conditioning
    Air conditioningAir conditioning
  • Room service
    Room serviceRoom service
  • Parking available
    Parking availableParking available

Explore the area

Map
183 Jalan Bukit Bintang, Wilayah Persekutuan, Kuala Lumpur, 55100
  • Popular LocationPavilion Kuala Lumpur2 min walk
  • Popular LocationBerjaya Times Square13 min walk
  • Popular LocationSuria KLCC Shopping Centre15 min walk
  • AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)45 min drive

Most relevant reviews

ExperimentalCarousel

8/10 Good

I recently stayed at the JW Marriott Kuala Lumpur, and it exceeded my expectations in many ways. The rooms are superb—sp...
Jane
May 24, 2024
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Room options

View all photos for Junior Suite, 1 Bedroom

Living area

Junior Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Premium bedding
Blackout curtains
Bathrobes
  • 71 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Premium bedding
Sofa bed
Blackout curtains
Bathrobes
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Studio Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LCD TV
Premium bedding
Blackout curtains
Bathrobes
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Premium bedding, in-room safe, desk, blackout curtains

Superior Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
Premium bedding
Bathrobes
  • 36 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Room, 1 Double Bed

Premium bedding, in-room safe, desk, blackout curtains

Executive Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LCD TV
Premium bedding
Blackout curtains
Bathrobes
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
Premium bedding
Bathrobes
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Premium bedding
Sofa bed
Blackout curtains
Bathrobes
  • 40 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Premium bedding
Sofa bed
Blackout curtains
Bathrobes
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Premium bedding
Sofa bed
Blackout curtains
Bathrobes
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds

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includes taxes & fees
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About the area

Kuala Lumpur

Located in Kuala Lumpur City Centre neighbourhood, JW Marriott Kuala Lumpur is connected to a shopping centre. The area's natural beauty can be seen at KLCC Park and Batu Caves, while Berjaya Times Square and National Zoo are popular area attractions. Petrosains Science Discovery Centre and Perdana Botanical Gardens are also worth visiting.
Visit our Kuala Lumpur travel guideOpens in a new window

What's nearby

  • Pavilion Kuala Lumpur - 2 min walk
  • Berjaya Times Square - 13 min walk
  • KLCC Park - 13 min walk
  • Suria KLCC Shopping Centre - 15 min walk
  • Petronas Twin Towers - 18 min walk

Getting around

  • Kuala Lumpur Masjid Jamek Station - 3 min drive
  • Bukit Bintang Station - 5 min walk
  • Kuala Lumpur International Airport (KUL) - 45 min drive

Restaurants

  • ‪Calia - ‬1 min walk
  • ‪Ippudo - ‬1 min walk
  • ‪Jogoya - ‬1 min walk
  • ‪JW Executive Lounge - ‬1 min walk
  • ‪Shanghai Restaurant - ‬1 min walk

About this property

JW Marriott Kuala Lumpur

Hotel near Berjaya Times Square
Near Pavilion Kuala Lumpur and KLCC Park, JW Marriott Kuala Lumpur provides a poolside bar, a shopping centre on-site and dry cleaning/laundry services. Treat yourself to a massage, a facial or a body wrap at Donna, the on-site spa. At the 4 on-site restaurants, enjoy lunch, dinner, light fare and Chinese cuisine. Free in-room WiFi is available to all guests, along with a bar and a gym.
Other perks at this hotel include:
  • An outdoor pool and a children's pool
  • Limo/town car service, buffet breakfast (surcharge) and valet parking (surcharge)
  • Express check-out, meeting rooms and a 24-hour front desk
  • A lift, luggage storage and smoke-free property
  • Guest reviews give top marks for the helpful staff and proximity to shopping
Room features
All 738 rooms feature comforts, such as 24-hour room service and premium bedding, in addition to perks, such as air conditioning and dressing gowns. Guest reviews highly rate the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with separate baths/showers and free toiletries
  • LCD TVs with satellite channels
  • Wardrobes/cupboards, recycling and free infant beds

Languages

Arabic, Chinese (Mandarin), English, Japanese, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Parking on site (MYR 10 per day)
  • Valet parking on site (MYR 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: MYR 60 for adults and MYR 30 for children
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • JW Firehouse
  • Luk Yu Tea House
  • Shanghai Restaurant
  • Shook!
  • The Alchemy

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping centre
  • Steam room

Family friendly

  • Children's pool
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • Conference centre (8,913 square foot of space)
  • Coworking space

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 29 floors
  • Comprehensive recycling policy
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MYR 60 for adults and from MYR 30 for children
  • Self-parking fee: MYR 10 per day
  • Valet parking fee: MYR 30 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

JW Kuala Lumpur
JW Marriott Hotel Kuala Lumpur
JW Marriott Kuala Lumpur
Kuala Lumpur JW Marriott Hotel
Kuala Lumpur Marriott Hotel
Marriott Hotel Kuala Lumpur
Kuala Lumpur Marriott
Marriott Kuala Lumpur
JW Marriott Kuala Lumpur Hotel
JW Marriott Kuala Lumpur Hotel
JW Marriott Kuala Lumpur Kuala Lumpur
JW Marriott Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

Does JW Marriott Kuala Lumpur have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at JW Marriott Kuala Lumpur?

As of 27 Jul 2024, prices found for a 1-night stay for 2 adults at JW Marriott Kuala Lumpur on 26 Aug 2024 start from RM 513.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JW Marriott Kuala Lumpur pet-friendly?

No, pets are not allowed at this property.

How much is parking at JW Marriott Kuala Lumpur?

Self-parking is available for MYR 10 per day. Valet parking is available for MYR 30 per day.

What time is check-in at JW Marriott Kuala Lumpur?

Check-in start time: 3 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at JW Marriott Kuala Lumpur?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is JW Marriott Kuala Lumpur located?

Located in Kuala Lumpur City Centre, this spa hotel is steps away from Fahrenheit 88 Shopping Mall and Pavilion Kuala Lumpur. Berjaya Times Square and KLCC Park are also within 15 minutes. Bukit Bintang Station is only a 5-minute walk and Raja Chulan Station is 9 minutes.

JW Marriott Kuala Lumpur Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 608 out of 1007 reviews" "
Rating 8 - Good. 238 out of 1007 reviews" "
Rating 6 - Okay. 84 out of 1007 reviews" "
Rating 4 - Poor. 46 out of 1007 reviews" "
Rating 2 - Terrible. 31 out of 1007 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What made my stay here different was the service. Akira (or Akari, apologies) was a very welcoming, friendly and helpful woman at reception. I was a bit stressed as my luggage from Istanbul did not arrive. Dealing with a super warm reception person helped a great deal. After learning of my ordeal, she upgraded me to a very nice room! She didnt have to do that. After checking out, Asmawi at concierge also put in an extra effort to get me a Grab which was difficult during peak traffic. Several Grab drivers opted out but Asmawi persisted until I got my Grab for KLIA express. Will definitely stay here again.
Stayed 1 night in Jul 2024

6/10 Okay

Megumi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
ショッピングや観光には便利。朝食会場に入る際、行列ができて着席まで時間がかかりサービスがよくなかった。朝食ブッフェの内容が毎日変わらず、いまいち。
Stayed 2 nights in Jul 2024

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My hotel stay experiences is wonderful. Firstly I was given early check in. Although assigned to a low floor room, the environment is quiet & calm. Secondly accessible to nearby malls & train stations is great & convenient. You can simply walk through Starhill to avoid hot weather. Lastly the staffs are friendly & helpful. Highly recommended to stay in this hotel.
Stayed 6 nights in Jul 2024

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and lots in walking distance. It’s Marriott and they met the Marriott standards. Price was ok.
Stayed 3 nights in Apr 2024

10/10 Excellent

imran

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome love the location and room
Stayed 2 nights in Jul 2024

10/10 Excellent

Har Heng

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott has very consistent standards across their properties. I have stay in Batam, KL, Vancouver and Bintan. Always excellent service and clean property.
Stayed 2 nights in Mar 2024

10/10 Excellent

mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just keep it up and follow this all should wlbe going well
Stayed 1 night in Jul 2024

10/10 Excellent

Kim Heng

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, good place to stay with walkable distance to lots of things. Will be back there again for sure.
Stayed 2 nights in Jul 2024

10/10 Excellent

Lucas

Stayed 1 night in Jun 2024

6/10 Okay

Weng Chee

Travelled with family, Business traveller
Liked: Cleanliness
Good location
Stayed 3 nights in Jun 2024

10/10 Excellent

Hassan

Stayed 2 nights in Jun 2024

8/10 Good

Vinh

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Great location. Hotel is getting a bit on the worn side but its a great place. Gave it 3 stars because our room was not ready upon check in at 3pm. Then we had to follow up on getting our bags delivered to our room. With kids, it was not ideal to be waiting around. We had to wait one hour and all we received was an apology.
Stayed 5 nights in Jun 2024

10/10 Excellent

Amat Jefni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place very lively
Stayed 4 nights in Jun 2024

10/10 Excellent

Daniela, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location. Everything about our stay was perfect. The staff was very professional and polite, the room very large and comfortable, the bathroom was fantastic, will a tub and a shower. The room maintenance was great too. The breakfast is a buffet with an amazing variety, all fresh and delicious. The hotel is next to the best mall, close to public transportation, a lot of restaurants and shops around, in the best part of the city. We felt luxurious during our stay.
Stayed 4 nights in Jun 2024

10/10 Excellent

Rachel

Travelled with family
Liked: Staff & service, amenities
Hotel looks a bit run down
Stayed 3 nights in May 2024

6/10 Okay

Noor Norashikin, Singapore

Liked: Staff & service, amenities
The staff was good but the bedsheets and pillow case had stains. No longer had that 'five star' feel
Stayed 2 nights in Jun 2024

10/10 Excellent

Vicki

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyes our stay at JW Marriott very convenient and easy to get to where we needed. Vlose to the MRT line if you enjoy public transport.
Stayed 8 nights in May 2024

10/10 Excellent

Alfredo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location but I am very disappointed at the time of check out l was charged occupancy fee for the hotel room in which does not make sense to me so I will not stay at a JW Marriott ever again no matter what country l am in.
Stayed 5 nights in May 2024

8/10 Good

Jane, Kuantan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the JW Marriott Kuala Lumpur, and it exceeded my expectations in many ways. The rooms are superb—spacious, elegantly decorated, and equipped with all the modern amenities you would expect from a top-tier hotel. The comfort of the bed and the quality of the in-room facilities made my stay extremely pleasant. The spa and other facilities at JW Marriott KL are also top-notch. The spa offers a serene escape from the bustling city, with a range of treatments that leave you feeling rejuvenated. The fitness center is well-equipped, and the pool area provides a great spot to relax and unwind. One of the major advantages of staying at JW Marriott KL is its location. Situated right in the heart of Bukit Bintang, it offers unparalleled convenience. Entertainment, dining, and shopping options are abundant and just steps away from the hotel. Whether you're looking to explore vibrant street food scenes or indulge in fine dining, you’ll find everything within easy reach. However, one area that could use improvement is the check-in process. During my visit, I noticed consistently long queues at the reception, and the staff appeared to be struggling to manage the flow of guests efficiently. This delay was a bit frustrating, especially after a long journey. Overall, JW Marriott Kuala Lumpur is an excellent choice for anyone looking to stay in the heart of the city. With its luxurious rooms, outstanding spa, and unbeatable location, it offers a fantastic experience, tho

10/10 Excellent

Tugyan, ST THOMAS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
N
Stayed 4 nights in May 2024

6/10 Okay

Daniel

Travelled with partner
Liked: Staff & service, property conditions & facilities
Everything was fine except the sunken mattress that gave me backache and sleeping difficulties.
Stayed 2 nights in Jan 2024

6/10 Okay

Tanuj

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is good, staff is also very good but the service ohh god..terrible is an understatement. To get a bedsheet, ice - anything u ask need atleast 30 minutes and two reminders. Happened not once, not twice, but everytime( 6 times in 3 night)
Stayed 3 nights in May 2024

10/10 Excellent

Bianca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service from the staff, helped with our airport transfer. Hotel room was amazing
Stayed 4 nights in May 2024

10/10 Excellent

Manh Tuan

Travelled with family
Great service, cleanness, and location
Stayed 5 nights in May 2024

4/10 Poor

CHEUK KWONG, Tung Chung

Travelled with family
Disliked: Staff & service
Being a 5 star hotel, check in service was bad. Arrived at hotel around 2:30 pm, room not ready. Told us to wait and called my mobile when ready. At 3:30pm, we received no call and went to check in counter to enquire room status. The one who handled our request took our message and then disappeared, He pretended to work on other things. The other guy then handled us still saying room not available. Asked to change room as we needed to get change and go out. We were told to have one with connecting door (still just a king sze bed room). When we entered the room, it was smaller than expected. Our booking is 40sq m or 430 sq ft room with king sized bed. Our estimation based on the tiles was around 300 sq ft. Hotel said all these rooms were 40sq m. Obviously it is cheating. Lift service was also slow. Far below our expectation for JE Marriott.
Stayed 6 nights in May 2024