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JW Marriott Kuala Lumpur

Photo gallery for JW Marriott Kuala Lumpur

Primary image
Outdoor pool
Outdoor pool
Junior Suite, 1 Bedroom, Non Smoking | Premium bedding, in-room safe, desk, blackout curtains
Premium bedding, in-room safe, desk, blackout curtains

Overview of JW Marriott Kuala Lumpur

JW Marriott Kuala Lumpur

5.0 star property

4.4/5 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
183 Jalan Bukit Bintang, Wilayah Persekutuan, Kuala Lumpur, 55100

Explore the area

  • Popular LocationPavilion Kuala Lumpur2 min walk
  • Popular LocationKLCC Park11 min walk
  • Popular LocationPetronas Twin Towers17 min walk
  • AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)50 min drive

Room options

About this area

Kuala Lumpur

Located in Kuala Lumpur City Centre neighbourhood, JW Marriott Kuala Lumpur is connected to a shopping centre. Travellers who have shopping on the agenda can visit Pavilion Kuala Lumpur and Berjaya Times Square. Perdana Botanical Gardens and National Zoo are also worth visiting. Guests appreciate the hotel's central location.
Visit our Kuala Lumpur travel guideOpens in a new window
Map

What's nearby

  • Pavilion Kuala Lumpur - 2 min walk
  • Low Yat Plaza - 8 min walk
  • Jalan Alor - 9 min walk
  • KLCC Park - 11 min walk
  • Petronas Twin Towers - 17 min walk

Getting around

  • Kuala Lumpur Masjid Jamek Station - 3 min drive
  • Bukit Bintang Station - 5 min walk
  • Kuala Lumpur International Airport (KUL) - 50 min drive

About this property

JW Marriott Kuala Lumpur

5-star luxury hotel revitalised in 2017 and located in the heart of Kuala Lumpur City Centre
JW Marriott Kuala Lumpur is located close to Pavilion Kuala Lumpur and Berjaya Times Square, and provides a poolside bar, a shopping centre on site and dry cleaning/laundry services. Treat yourself to a massage, a facial or a body wrap at Donna, the on-site spa. Be sure to enjoy a meal at any of the 4 on-site restaurants, which feature Chinese cuisine and more. Free in-room WiFi is available to all guests, along with a bar and a fitness centre.
Other perks at this hotel include:
  • An outdoor pool and a children's pool
  • Buffet breakfast (surcharge), valet parking (surcharge) and limo/town car service
  • Express check-out, a 24-hour front desk and a lift
  • Luggage storage, smoke-free property and wedding services
  • Guest reviews give top marks for the location
Room features
All 738 rooms feature comforts, such as 24-hour room service and premium bedding, in addition to perks, such as air conditioning and dressing gowns.
Other conveniences in all rooms include:
  • Bathrooms with separate baths/showers and free toiletries
  • 58-inch LCD TVs with satellite channels
  • Wardrobes/cupboards, free infant beds and electric kettles

Languages

Arabic, Chinese (Mandarin), English, Japanese, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for lunch and dinner
At check-in, guests must provide a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 14 days prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (MYR 10 per day)
  • Valet parking on site (MYR 30 per day)
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: MYR 60 for adults and MYR 30 for children
  • 4 restaurants
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Shanghai Restaurant
  • JW Firehouse
  • Shook!
  • Luk Yu Tea House
  • The Alchemy

Things to do

  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping centre
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • Conference centre
  • Coworking spaces
  • Meeting rooms - 22

Spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Step-free path to entrance
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Renovated entire property – September 2017
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 58-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

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Policies

Check-in

Check-in from 3 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 14 days prior to check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: MYR 60 for adults and MYR 30 for children (approximately)
  • Self-parking fee: MYR 10 per day
  • Valet parking fee: MYR 30 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

JW Kuala Lumpur
JW Marriott Hotel Kuala Lumpur
JW Marriott Kuala Lumpur
Kuala Lumpur JW Marriott Hotel
Kuala Lumpur Marriott Hotel
Marriott Hotel Kuala Lumpur
Kuala Lumpur Marriott
Marriott Kuala Lumpur
JW Marriott Kuala Lumpur Hotel
JW Marriott Kuala Lumpur Hotel
JW Marriott Kuala Lumpur Kuala Lumpur
JW Marriott Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

Does JW Marriott Kuala Lumpur have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at ?

As of 30 Sept 2022, prices found for a 1-night stay for 2 adults at on 4 Oct 2022 start from RM 425.01, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JW Marriott Kuala Lumpur pet-friendly?

No, pets are not allowed at this property.

How much is parking at JW Marriott Kuala Lumpur?

Self-parking is available for MYR 10 per day. Valet parking is available for MYR 30 per day.

What time is check-in at JW Marriott Kuala Lumpur?

Check-in is from 3 PM - anytime. A fee applies for early check-in (amount may vary, subject to availability).

What time is check-out at JW Marriott Kuala Lumpur?

Checkout is at noon. Late checkout is available for a fee (amount may vary, subject to availability).

Where is JW Marriott Kuala Lumpur located?

Located in Kuala Lumpur City Centre, this luxury hotel is within a 15-minute walk of Pavilion Kuala Lumpur and Berjaya Times Square. KLCC Park and Suria KLCC Shopping Centre are also within 2 miles (3 km). Bukit Bintang Station is only a 5-minute walk and Raja Chulan Station is 9 minutes.

Can I cancel my reservation for free at JW Marriott Kuala Lumpur and receive a full refund?

Yes, JW Marriott Kuala Lumpur offers free cancellation on select room rates, because flexibility matters! Please refer to JW Marriott Kuala Lumpur cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 594 out of 1003 reviews
5 - Excellent 59%
Rating 4 - Good. 273 out of 1003 reviews
4 - Good 27%
Rating 3 - Okay. 85 out of 1003 reviews
3 - Okay 8%
Rating 2 - Poor. 29 out of 1003 reviews
2 - Poor 3%
Rating 1 - Terrible. 22 out of 1003 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.3/5

Property conditions & facilities

4.4/5

Eco-friendliness
Write a review

4/5 Good

Chieh Yang Timothy
Travelled with family and small children
Liked: Staff & service, amenities
The location is perfect and the service is good. But the room cleanliness is to improve as I saw flying bugs in the toilet and the basin has a crack that is not repaired properly. It's definitely not something I expected of a hotel of such prestige status.
Stayed 2 nights in Sep 2022

5/5 Excellent

Mohamed
Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service at all times, even at night when we requested to have a baby cot and to change bed sheets
Stayed 10 nights in Sep 2022

5/5 Excellent

Mahmud
Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!!! Well done!
Stayed 11 nights in Sep 2022

5/5 Excellent

LUP FAI
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly n efficient check-in staff. Gave us complimentary breakfast.
Stayed 1 night in Sep 2022

5/5 Excellent

LUP FAI
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room. Clean. Water in glass bottle instead of plastic bottle.
Stayed 1 night in Sep 2022

3/5 Okay

Kenji
Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location. Only issue was the aircon was locked at 22-23deg and it was hot as hell. The check in lobby or even the lift is colder then the room. Called down for help. Waited 1.5hrs and no one came. Went down, they sent someone up but didnt fixed the issue. Slept in sweat throughout the night. Other then that, very clean and nice hotel.
Stayed 1 night in Sep 2022

5/5 Excellent

Debbie
Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in all aspects except the quality and variety of food at breakfast buffet. Quality of food is not good. Variety is also lacking.
Stayed 1 night in Aug 2022

5/5 Excellent

Soon Wah, Waitara
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Was very comfortable so highly recommend.
Stayed 10 nights in Jul 2022

4/5 Good

HAN LIANG