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Grand Hyatt Kuala Lumpur

Photo gallery for Grand Hyatt Kuala Lumpur

Exterior
Outdoor pool, open 8:00 AM to 8:00 PM, free pool cabanas, pool loungers
Outdoor pool, open 8:00 AM to 8:00 PM, free pool cabanas, pool loungers
Outdoor pool, open 8:00 AM to 8:00 PM, free pool cabanas, pool loungers
Hypo-allergenic bedding, minibar, in-room safe, desk

Overview of Grand Hyatt Kuala Lumpur

Grand Hyatt Kuala Lumpur

5.0 star property

9.2/10 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
12 Jalan Pinang, Kuala Lumpur, 50450

Explore the area

  • Popular LocationPavilion Kuala Lumpur6 min walk
  • Popular LocationPetronas Twin Towers8 min walk
  • Popular LocationBerjaya Times Square19 min walk
  • AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)53 min drive

Room options

About this area

Kuala Lumpur

Located in Kuala Lumpur City Centre neighbourhood, Grand Hyatt Kuala Lumpur is connected to a shopping centre. Kuala Lumpur Tower and Merdeka Square are notable landmarks, and travellers looking to shop may want to visit Pavilion Kuala Lumpur and Petaling Street. Travelling with kids? Make time for Berjaya Times Square, or head to an event or a match at Bukit Jalil National Stadium. Spend some time exploring the area's activities, including outlet shopping.
Visit our Kuala Lumpur travel guideOpens in a new window
Map

What's nearby

  • Kuala Lumpur Convention Centre - 2 min walk
  • KLCC Park - 6 min walk
  • Pavilion Kuala Lumpur - 6 min walk
  • Petronas Twin Towers - 8 min walk
  • Berjaya Times Square - 19 min walk

Getting around

  • Kuala Lumpur Masjid Jamek Station - 3 min drive
  • Raja Chulan Station - 8 min walk
  • Kuala Lumpur International Airport (KUL) - 53 min drive

Restaurants

  • Thirty8 - 2 min walk
  • Bavarian Bierhaus - 3 min walk
  • The Coffee Bean & Tea Leaf - 2 min walk
  • Tonka Bean Cafe - 1 min walk
  • Enak Kitchen - 3 min walk

About this property

Grand Hyatt Kuala Lumpur

5-star luxury hotel located in Kuala Lumpur City Centre
Located close to Kuala Lumpur Convention Centre and Petronas Twin Towers, Grand Hyatt Kuala Lumpur provides a poolside bar, dry cleaning/laundry services and 2 bars. Treat yourself to a facial, a body treatment or a body scrub at the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature Malaysian cuisine and al fresco dining. Free in-room WiFi is available to all guests, along with a 24-hour fitness centre and a business centre.
Other perks include:
  • An outdoor pool and a children's pool, with free cabanas and sunloungers
  • Free self-parking, plus valet parking (surcharge)
  • Buffet breakfast (surcharge), limo/town car service and express check-out
  • A water dispenser, a front desk safe and multilingual staff
  • Guest reviews speak highly of the location
Room features
All 411 rooms have comforts, such as 24-hour room service and pillow menus, in addition to perks, such as laptop-compatible safes and laptop-friendly workspaces. Guest reviews highly rate the overall comfort rooms at the property.
Other conveniences in all rooms include:
  • Childcare services and free infant beds
  • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
  • Rainfall showers, designer toiletries and separate baths/showers
  • 42-inch HDTVs with cable channels
  • Wardrobes/cupboards, separate sitting areas and daily housekeeping

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Valet parking on site (MYR 25 per day)
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends: MYR 115 for adults and MYR 58 for children
  • 3 restaurants
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • JP teres
  • THIRTY8
  • Poolhouse

Things to do

  • 24-hour fitness centre
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Lift
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space (45370 square feet)
  • Meeting rooms - 13

Outdoors

  • Free pool cabanas
  • Pool sunloungers

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Massages
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Accessible bath
  • Lift
  • Grab bar in bath
  • Height-adjustable showerhead
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Couples dining
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch LED TV
  • TV/satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Kuala Lumpur
Kuala Lumpur
Kuala Lumpur City Centre
Kuala Lumpur City Centre
Parking included
Parking included
Hotel
Hotel
Business-friendly
Business-friendly
Guest rating 4.5+
Guest rating 4.5+
5 star
5 star

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 100.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 10 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately MYR 115 for adults and from MYR 58 for children
  • Valet parking fee: MYR 25 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 8:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility, and guests under 15 years old are only allowed in the fitness facility with adult supervision
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Hyatt Kuala Lumpur
Grand Hyatt Kuala Lumpur Hotel
Kuala Lumpur Grand Hyatt
Hyatt Kuala Lumpur Hotel
Grand Hyatt Kuala Lumpur Hotel
Grand Hyatt Kuala Lumpur Kuala Lumpur
Grand Hyatt Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

Does Grand Hyatt Kuala Lumpur have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM to 8:00 PM.

How much does it cost to stay at ?

As of 25 Mar 2023, prices found for a 1-night stay for 2 adults at on 4 Apr 2023 start from RM 650.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Hyatt Kuala Lumpur pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Hyatt Kuala Lumpur?

Self-parking is free at this property.

What time is check-in at Grand Hyatt Kuala Lumpur?

Check-in is from 3:00 PM - midnight.

What time is check-out at Grand Hyatt Kuala Lumpur?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Grand Hyatt Kuala Lumpur located?

This family-friendly Kuala Lumpur hotel is located in the shopping district, within a 10-minute walk of Kuala Lumpur Convention Centre, Pavilion Kuala Lumpur and Petronas Twin Towers. Kuala Lumpur Tower and Petaling Street are also within 2 mi (3 km). Raja Chulan Station is 8 minutes by foot and KLCC Station is 11 minutes.

Can I cancel my reservation for free at Grand Hyatt Kuala Lumpur and receive a full refund?

Yes, Grand Hyatt Kuala Lumpur offers free cancellation on select room rates, because flexibility matters! Please refer to Grand Hyatt Kuala Lumpur cancellation policy on our site for more details about any exclusions or requirements.

Grand Hyatt Kuala Lumpur Reviews

Grand Hyatt Kuala Lumpur Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 754 out of 1001 reviews" "
" "10 - Excellent 75%
Rating 8 - Good. 174 out of 1001 reviews" "
" "8 - Good 17%
Rating 6 - Okay. 41 out of 1001 reviews" "
" "6 - Okay 4%
Rating 4 - Poor. 19 out of 1001 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 13 out of 1001 reviews" "
" "2 - Terrible 1%

9.3/10

Cleanliness

9.3/10

Staff & service

9.1/10

Amenities

9.3/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

10/10 Excellent

Rashid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the short distance from KLCC to Pavillion shopping.
Stayed 2 nights in Mar 2023

10/10 Excellent

Purushothaman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 2 nights in Mar 2023

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
The staff and food service on 38th floor were excellent
Stayed 2 nights in Mar 2023

10/10 Excellent

Kam Ying

Liked: Cleanliness, staff & service, amenities
I like the hotel’s facilities. The staff is very helpful.
Stayed 3 nights in Jan 2023

10/10 Excellent

KUO-TIEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Various breakfast options.
Stayed 4 nights in Jan 2023

10/10 Excellent

Sheau Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you to the concierge manager Miss Rachel for your excellent and professional services. I had a wonderful stay with the Grand Hyatt. I totally feel at home. See you again in two weeks
Stayed 6 nights in Jan 2023

10/10 Excellent

Chin Chye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute 5-star quality and treatment in this 5-star hotel. I booked a deluxe room with King bed and Petronas Tower view. It is located at the corner of each floor. I'm surprised on how big the room was, the furnishing, the comfort and the brightness of the room. The view to the open park and the Petronas Towers took my breathe away. Although the room is pretty new, I'd like to suggest the hotel to install electric or automatic curtains in the future. Seriously, at this age and for a Grand Hyatt brand, I don't expect myself to draw the curtains manually. Even though I checked in at 3pm, my room was not ready immediately. The hotel compensated me with free breakfast at the restaurant throughout the stay, which became a plus point for service recovery. The restaurant for breakfast was pretty big and the variety of food were extensive (although the coffee could be better). The pool was also quite chill, and bar food and drinks were available to order from here. I'd love to stay here again next time. P/S, seriously, why had the lobby at the top most floor? It was really a stupid idea to travel to the highest floor and to get down again to reach the room.

8/10 Good

Azmin, Petaling Jaya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though one of the rooms only ready at 530pm instead of 3pm, the hotel took a liberty to extend and allow us to check out late the next day (2pm instead of 12 noon)
Stayed 1 night in Jan 2023

2/10 Terrible

Fumito

Travelled with family
Disliked: Staff & service
I don’t recommend this hotel. Terrible staff and service.
Stayed 1 night in Jan 2023

6/10 Okay

Tee Hui

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff service is not at expected level of Hyatt. Cleanliness and housekeeping is excellent although room feels dated.

General hotel information

Hotel location
Kuala Lumpur
Star rating
5 star property
Nearest airport
Kuala Lumpur (KUL-Kuala Lumpur Intl.)
Nearby landmarks
Petronas Twin Towers, Pavilion Kuala Lumpur, Berjaya Times Square