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The Ritz-Carlton, Kuala Lumpur

Photo gallery for The Ritz-Carlton, Kuala Lumpur

Lobby
Outdoor pool
City view
Premium bedding, minibar, in-room safe, desk
Lunch and dinner served, Chinese cuisine

Overview of The Ritz-Carlton, Kuala Lumpur

The Ritz-Carlton, Kuala Lumpur

5.0 star property
8.8 out of 10 Excellent
8.8/10 Excellent

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
Map
168 Jalan Imbi, Kuala Lumpur, 55100

Explore the area

  • Popular LocationPavilion Kuala Lumpur6 min walk
  • Popular LocationBerjaya Times Square12 min walk
  • Popular LocationPetronas Twin Towers3 min drive
  • AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)47 min drive

Room options

About this area

Kuala Lumpur

Located in Golden Triangle neighbourhood, The Ritz-Carlton, Kuala Lumpur is connected to a shopping centre. Berjaya Times Square and Pavilion Kuala Lumpur are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore KLCC Park. Perdana Botanical Gardens and Desa Waterpark are also worth visiting.
Visit our Kuala Lumpur travel guideOpens in a new window
Map

What's nearby

  • Lot 10 Shopping Centre - 6 min walk
  • Pavilion Kuala Lumpur - 6 min walk
  • Sungei Wang Plaza - 9 min walk
  • Berjaya Times Square - 12 min walk
  • Petronas Twin Towers - 3 min drive

Getting around

  • Kuala Lumpur Masjid Jamek Station - 3 min drive
  • Conlay MRT Station - 8 min walk
  • Kuala Lumpur International Airport (KUL) - 47 min drive

Restaurants

  • Wizards At Tribeca - 1 min walk
  • The Lobby Lounge - 1 min walk
  • San Francisco Coffee - 2 min walk
  • Sushi ORI - 2 min walk
  • Li Yen Chinese Restaurant 麗苑 - 1 min walk

About this property

The Ritz-Carlton, Kuala Lumpur

5-star luxury hotel refurbished in 2016 and located near Petronas Twin Towers
The Ritz-Carlton, Kuala Lumpur is located close to Pavilion Kuala Lumpur and Berjaya Times Square, and provides a terrace, shopping on site and a garden. Indulge in a manicure/pedicure, a facial and a body scrub at Spa Village, the on-site spa. The on-site restaurant, Li Yen, features Chinese cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and car hire on site.
You'll also find perks such as:
  • An outdoor pool
  • Limo/town car service, buffet breakfast (surcharge) and self-parking (surcharge)
  • Concierge services, a lift and luggage storage
  • A 24-hour front desk, smoke-free property and multilingual staff
  • Guest reviews give top marks for the proximity to shopping
Room features
All 365 rooms include comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as air conditioning and dressing gowns. Guest reviews highly rate the overall comfort rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and deep-soaking baths
  • 55-inch LCD TVs with premium channels
  • Wardrobes/cupboards, free infant beds and coffee/tea makers

Languages

Arabic, Chinese (Mandarin), English, Japanese, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for lunch and dinner
At check-in, guests must provide a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 14 days prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (MYR 12 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: MYR 65 for adults and MYR 32.5 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Li Yen
  • The Cobalt Room
  • The Patisserie
  • The Lobby Lounge
  • The Library

Things to do

  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms - 15

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massages
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Grab bar in bath
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Step-free path to entrance
  • Visual fire alarm
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Couples dining
  • Renovated entire property – February 2016
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 55-inch LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Desk chair
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 14 days prior to check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MYR 65 for adults and from MYR 32.5 for children
  • Self-parking fee: MYR 12 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Kuala Lumpur Ritz-Carlton
Ritz-Carlton Hotel Kuala Lumpur
Ritz-Carlton Kuala Lumpur
Ritz-Carlton Kuala Lumpur Hotel
The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Ritz Carlton
Ritz Kuala Lumpur
The Ritz-Carlton Kuala Lumpur Hotel
The Ritz Carlton Kuala Lumpur
The Ritz Carlton, Kuala Lumpur
The Ritz-Carlton, Kuala Lumpur Hotel
The Ritz-Carlton, Kuala Lumpur Kuala Lumpur
The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

Does The Ritz-Carlton, Kuala Lumpur have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Ritz-Carlton, Kuala Lumpur?

As of 2 Jun 2023, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Kuala Lumpur on 25 Jun 2023 start from RM 555.01, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Ritz-Carlton, Kuala Lumpur pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Ritz-Carlton, Kuala Lumpur?

Self-parking is available for MYR 12 per night. Limited spots are available.

What time is check-in at The Ritz-Carlton, Kuala Lumpur?

Check-in is from 3:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The Ritz-Carlton, Kuala Lumpur?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is The Ritz-Carlton, Kuala Lumpur located?

Located in Golden Triangle, this luxury hotel is within a 10-minute walk of Starhill Gallery and Pavilion Kuala Lumpur. Petronas Twin Towers and Berjaya Times Square are also within 1 mile (2 km). Conlay MRT Station is 8 minutes by foot and Bukit Bintang Station is 9 minutes.

The Ritz-Carlton, Kuala Lumpur Reviews

The Ritz-Carlton, Kuala Lumpur Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 572 out of 928 reviews" "
" "10 - Excellent 62%
Rating 8 - Good. 218 out of 928 reviews" "
" "8 - Good 23%
Rating 6 - Okay. 76 out of 928 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 33 out of 928 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 29 out of 928 reviews" "
" "2 - Terrible 3%

9.0/10

Cleanliness

8.9/10

Staff & service

8.5/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay ,staff were brilliant,walking distance to most things
Stayed 4 nights in May 2023

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location of the property is ideal for those who like to explore, shop and eat at a wide variety of restaurants. There are perhaps no less than three malls within a five minute walk of the Ritz. One of the malls has three food courts contained within it. More generally, the hotel is a very well maintained facility and the crew seems to work hard at keeping it plush. I rated the staff and service a 4/5 as the front desk staff did not seem to be that friendly. However, Felix - the concierge - more than made up for the apparent inattentiveness on the part of the front desk. I must also add that the breakfast buffet was excellent! We truly enjoyed the variety and quality of the food which was served each morning. The table service staff there was befitting of the quality of the food being provided.
Stayed 3 nights in May 2023

8/10 Good

Ashi

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff were slow in getting things done and communication was not good as well as most of the staff I was served by were not good in their language. I had to repeat my sentences many times before they understood me.
Stayed 2 nights in May 2023

2/10 Terrible

jasveer

Stayed 1 night in Apr 2023

2/10 Terrible

Ghee Wee

Stayed 2 nights in Mar 2023

4/10 Poor

eripa40

Liked: Staff & service, amenities
Disliked: Cleanliness
Location was perfect
Stayed 1 night in Mar 2023

10/10 Excellent

FOO CHOO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is excellent. Almost a perfect experience, except would recommend a little improvements. Like the neutral hue of the carpet in the room, but it was a little out of shape and need an update. Need a rowing machine in the fitness center.
Stayed 8 nights in Jan 2023

10/10 Excellent

Yong Shan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay in a while
Stayed 1 night in Feb 2023

10/10 Excellent

Shay

Stayed 1 night in Feb 2023

8/10 Good

LeeAnna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just ok
It was ok, I had higher expectations from a Ritz. The prices at the lobby bar for hot chocolate and a pot pie was beyond outrageous. Plus our room wasn’t cleaned until we asked at 5pm so that wasn’t good. Just a string of mishaps that maybe only happened to us but we live in hotels for a living and this hasn’t happened to us in almost 2yrs so I would book a different hotel next time I visit KL.
Stayed 1 night in Jan 2023