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The Ritz-Carlton, Kuala Lumpur

Photo gallery for The Ritz-Carlton, Kuala Lumpur

Lobby lounge
Outdoor pool
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of The Ritz-Carlton, Kuala Lumpur

The Ritz-Carlton, Kuala Lumpur

5.0 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
168 Jalan Imbi, Kuala Lumpur, 55100

Explore the area

  • Popular LocationPavilion Kuala Lumpur4 min walk
  • Popular LocationBerjaya Times Square9 min walk
  • Popular LocationPetronas Twin Towers11 min drive
  • AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)44 min drive

Room options

About this area

Kuala Lumpur

Located in Golden Triangle neighbourhood, The Ritz-Carlton, Kuala Lumpur is connected to a shopping centre. Pavilion Kuala Lumpur and Berjaya Times Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore KLCC Park. Petrosains Science Discovery Centre and Perdana Botanical Gardens are also worth visiting.
Visit our Kuala Lumpur travel guideOpens in a new window
Map

What's nearby

  • Pavilion Kuala Lumpur - 4 min walk
  • Berjaya Times Square - 9 min walk
  • Prince Court Medical Centre - 10 min walk
  • Low Yat Plaza - 10 min walk
  • Petronas Twin Towers - 11 min drive

Getting around

  • Kuala Lumpur Masjid Jamek Station - 3 min drive
  • Bukit Bintang Station - 9 min walk
  • Kuala Lumpur International Airport (KUL) - 44 min drive

Restaurants

  • Restoran Win Heng Seng - 2 min walk
  • Qba Latin Bar & Grill - 2 min walk
  • Grand Harbour - 4 min walk
  • TWG Tea Salon & Boutique - 4 min walk
  • Ichi Zen Japanese Restaurant - 4 min walk

About this property

The Ritz-Carlton, Kuala Lumpur

5-star luxury hotel revitalised in 2016 and located in Golden Triangle
The Ritz-Carlton, Kuala Lumpur is located close to Pavilion Kuala Lumpur and Berjaya Times Square, and provides a terrace, shopping on site and a garden. Indulge in a manicure/pedicure, a body treatment and a facial at Spa Village, the on-site spa. The on-site restaurant, Li Yen, features Chinese cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and car hire on site.
You'll also find perks such as:
  • An outdoor pool
  • Buffet breakfast (surcharge), self-parking (surcharge) and limo/town car service
  • Smoke-free property, a 24-hour front desk and luggage storage
  • Wedding services, 15 meeting rooms and concierge services
  • Guest reviews give top marks for the proximity to shopping
Room features
All 365 rooms include comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as air conditioning and dressing gowns. Guest reviews highly rate the overall comfort rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and deep-soaking baths
  • 55-inch LCD TVs with premium channels
  • Wardrobes/cupboards, free infant beds and coffee/tea makers

Languages

Arabic, Chinese (Mandarin), English, Japanese, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for lunch and dinner
At check-in, guests must provide a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 14 days prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (MYR 12 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: MYR 65 for adults and MYR 32.5 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Li Yen
  • The Cobalt Room
  • The Patisserie
  • The Lobby Lounge
  • The Library

Things to do

  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms - 15

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massages
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Grab bar in bath
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Step-free path to entrance
  • Visual fire alarm
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Couples dining
  • Renovated entire property – February 2016
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 55-inch LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Desk chair
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Kuala Lumpur
Kuala Lumpur
Golden Triangle
Golden Triangle
Pool
Pool
5 star
5 star
Hotel
Hotel
Family-friendly
Family-friendly
Air conditioned
Air conditioned
Guest rating 4+
Guest rating 4+

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 14 days prior to check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: MYR 65 for adults and MYR 32.5 for children (approximately)
  • Self-parking fee: MYR 12 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Kuala Lumpur Ritz-Carlton
Ritz-Carlton Hotel Kuala Lumpur
Ritz-Carlton Kuala Lumpur
Ritz-Carlton Kuala Lumpur Hotel
The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Ritz Carlton
Ritz Kuala Lumpur
The Ritz-Carlton Kuala Lumpur Hotel
The Ritz Carlton Kuala Lumpur
The Ritz Carlton, Kuala Lumpur
The Ritz-Carlton, Kuala Lumpur Hotel
The Ritz-Carlton, Kuala Lumpur Kuala Lumpur
The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

Does The Ritz-Carlton, Kuala Lumpur have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at ?

As of 4 Feb 2023, prices found for a 1-night stay for 2 adults at on 14 Feb 2023 start from RM 555.01, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Ritz-Carlton, Kuala Lumpur pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Ritz-Carlton, Kuala Lumpur?

Self-parking is available for MYR 12 per night. Limited spots are available.

What time is check-in at The Ritz-Carlton, Kuala Lumpur?

Check-in is from 3:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The Ritz-Carlton, Kuala Lumpur?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is The Ritz-Carlton, Kuala Lumpur located?

Located in Golden Triangle, this luxury hotel is within a 10-minute walk of Pavilion Kuala Lumpur and Berjaya Times Square. KLCC Park and Petronas Twin Towers are also within 1 mile (2 km). Bukit Bintang Station is 9 minutes by foot and Imbi Station is 10 minutes.

Can I cancel my reservation for free at The Ritz-Carlton, Kuala Lumpur and receive a full refund?

Yes, The Ritz-Carlton, Kuala Lumpur offers free cancellation on select room rates, because flexibility matters! Please refer to The Ritz-Carlton, Kuala Lumpur cancellation policy on our site for more details about any exclusions or requirements.

The Ritz-Carlton, Kuala Lumpur Reviews

The Ritz-Carlton, Kuala Lumpur Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 562 out of 922 reviews" "
" "10 - Excellent 61%
Rating 8 - Good. 224 out of 922 reviews" "
" "8 - Good 24%
Rating 6 - Okay. 78 out of 922 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 32 out of 922 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 26 out of 922 reviews" "
" "2 - Terrible 3%

9.0/10

Cleanliness

8.9/10

Staff & service

8.5/10

Amenities

8.6/10

Property conditions & facilities

9.1/10

Eco-friendliness

Reviews

10/10 Excellent

Mohammed, Kalamazoo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
definitely one of the best accommodation options in the Bukit Pintang area; albeit a bit outdated. Excellent staff and very clean and spacious rooms.

10/10 Excellent

Phik Siah

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Enjoyable stay!

10/10 Excellent

Arun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place

10/10 Excellent

Ahmed

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with good people!
Stayed 4 nights in Nov 2022

8/10 Good

yi wen

Stayed 1 night in Oct 2022

10/10 Excellent

Dilend Kumar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and very friendly staff.
Stayed 4 nights in Sep 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Mageswary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious and very clean. Very friendly n helpful staff throughout the stay. Surely will recommend to others.
Stayed 1 night in Aug 2022

10/10 Excellent

Marisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the proximity to shopping and food but still being really quiet. The rooms are classic yet updated and comfortable. We will be back!
Stayed 4 nights in Aug 2022

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service
The personal and caring service at the Ritz Carlton in both KL and Singapore is second to none. The management and staff always make us feel like we're at home. Where KL failed was sub standard breakfast, icy air con in the room which couldn't be adjusted and not enough TV channels. A bathroom scale would have been a nice addition too. But we would stay there again, just for the exemplary service.
Stayed 2 nights in Jul 2022