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Frequently asked questions

Does Melia Kuala Lumpur have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM to 7:00 PM.

How much does it cost to stay at ?

As of 30 Nov 2022, prices found for a 1-night stay for 2 adults at on 7 Dec 2022 start from RMย 320.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Melia Kuala Lumpur pet-friendly?

No, pets are not allowed at this property.

How much is parking at Melia Kuala Lumpur?

Self-parking is available for MYR 10 per night. Valet parking is available for MYR 50 per night. Limited spots are available.

What time is check-in at Melia Kuala Lumpur?

Check-in is from 2:00 PM - anytime. Early check-in is available for a fee of MYR 175.00 (subject to availability).

What time is check-out at Melia Kuala Lumpur?

Checkout is at noon. Late checkout is available for MYR 175.00 (subject to availability).

Where is Melia Kuala Lumpur located?

Located in Bukit Bintang, this eco-friendly hotel is within a 5-minute walk of Low Yat Plaza and Berjaya Times Square. Jalan Alor and Changkat Bukit Bintang are also within 10 minutes. Imbi Station is only a 3-minute walk and Hang Tuah Station is 8 minutes.

Can I cancel my reservation for free at Melia Kuala Lumpur and receive a full refund?

Yes, Melia Kuala Lumpur offers free cancellation on select room rates, because flexibility matters! Please refer to Melia Kuala Lumpur cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings


Very good

Rating 5 - Excellent. 375 out of 996 reviews" "
" "5 - Excellent 38%
Rating 4 - Good. 449 out of 996 reviews" "
" "4 - Good 45%
Rating 3 - Okay. 115 out of 996 reviews" "
" "3 - Okay 12%
Rating 2 - Poor. 39 out of 996 reviews" "
" "2 - Poor 4%
Rating 1 - Terrible. 18 out of 996 reviews" "
" "1 - Terrible 2%




Staff & service




Property conditions & facilities



4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfasts here are amazing, every cuisine imaginable, buffet and cooked while you watch. Best start to the day. Location, staff and cleanliness great. Small miscommunication when we extended our booking, otherwise excellent. We have rebooked another visit already.
Stayed 4 nights in Nov 2022

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Business Hotel in the heart of KL city
Stayed 2 nights in Aug 2022

4/5 Good

Liked: Staff & service, amenities, property conditions & facilities
Thank you for the good and Cooperative mangment ... breakfast buffet needs to have more variety (cheese platters and westerners ) Daily house keeping needs to be more in depth
Stayed 5 nights in Aug 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

5/5 Excellent

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Loved this hotel..staff were wonderful..rooms were spacious and clean..very handy to public transport and malls...
Stayed 13 nights in Jun 2022

2/5 Poor

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
4 stars hotel that is not worth my stay anymore
Hotel is 4 stars but does not live up to a 4 stars. In term of amenties, it is lacking and has to be request. When check in, no towel face, handerchief, no slipper. Room facing the main road are quite noisy as the windows are not double glaze sound proof. Worst of all, request for a morning call at 6.15am but there was no call at all. Checked out at 6.30am, there was no staff at counter and waited for 10mins. Asked the counter why no morning call, he claimed he set the timing and say maybe ring tone have issue when he obviously tried to demo infront of me but everything was perfect. Morning breakfast starts only at 7am but officially open around 7.05am. Ask able to arrange taxi to airport, they say no office and say need few day advance notice. The only saving grace is the hotel location. Seriously will i come back? There are many other better hotel around. Likely my last time here as I think the service standard is poor.
Stayed 2 nights in Jun 2022

3/5 Okay

Kin Hee
Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
1 out of 10 for the service!
The room was good. Letโ€™s look from service point of view. Check-in process was disastrous The guests in front of me were an โ€˜unmaskedโ€™ overseas guest (Hello! It is not the end of Covid yet) and a local. It took more than 5 times to charge the overseas guest and the guests behind, including me were totally unattended. The front office person could have asked the guest to sort out the card with his bank, which he then charged another card thrice and again unsuccessfully, before eventually letting the next local guest to check in. The local guest was obviously from the local government group. Couldnโ€™t the hotel get a special counter just for this sort of government guests for their special requests? It took me 23 minutes to check in to my room. Time for a bath. The water was cold. It hit the max on the hot water for both shower and bath, it came out cold. It was a so-called executive room, room 1602. I canโ€™t see why other guests would have to pay extra for a cold bath or shower? Check before assigning rooms. Then, breakfast the next morning. I waited to be seated. You know what? The usher came with his ornamental mask. He spoke to me & led me in. The breakfast spread was pathetic. No even close to a 2-star hotel. Seriously! The best things were the fried eggs and coffee machines. Next surprise! Guests all came in without masks! Yes. Where is the SOP? So, what would I rate for the service? 1 out of 10. At least the front office lady asked me if I enjoyed the stay upon check out.
You see what I meant?
Nice bath room! But you get cold shoulders!! Beware!!!
Stayed 1 night in Jun 2022

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spacious clean room but no view
Overall room was good & spacious, with comfortable beds. not a new hotel but the rooms were clean and seems to have been renovated. However, there is no view, you just see the walls of another building. Breakfast was lacking, not much variety. Monorail is just outside and a short walk to the new Lalaport / BBCC
Stayed 1 night in Jun 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2022

4/5 Good

Stayed 5 nights in May 2022