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The Westin Kuala Lumpur

Photo gallery for The Westin Kuala Lumpur

Property amenity
Outdoor pool, open 5:00 AM to midnight, pool umbrellas, pool loungers
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Club Suite, 1 Bedroom, Non Smoking | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Club Suite, 1 Bedroom, Non Smoking | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Overview of The Westin Kuala Lumpur

The Westin Kuala Lumpur

5.0 star property

8.4/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
199, Jalan Bukit Bintang, Kuala Lumpur, 55100

Explore the area

  • Popular LocationPavilion Kuala Lumpur1 min walk
  • Popular LocationKLCC Park13 min walk
  • Popular LocationPetronas Twin Towers18 min walk
  • AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)51 min drive

Room options

About this area

Kuala Lumpur

The Westin Kuala Lumpur is located in Kuala Lumpur City Centre, a neighbourhood in Kuala Lumpur, and is in a shopping district and near a metro station. Pavilion Kuala Lumpur and Berjaya Times Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore KLCC Park. Petrosains Science Discovery Centre and Perdana Botanical Gardens are also worth visiting. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area. Guests appreciate the hotel's location for the sightseeing.
Visit our Kuala Lumpur travel guideOpens in a new window
Map

What's nearby

  • Pavilion Kuala Lumpur - 1 min walk
  • Low Yat Plaza - 10 min walk
  • Kuala Lumpur Convention Centre - 11 min walk
  • KLCC Park - 13 min walk
  • Petronas Twin Towers - 18 min walk

Getting around

  • Kuala Lumpur Masjid Jamek Station - 3 min drive
  • Bukit Bintang Station - 6 min walk
  • Kuala Lumpur International Airport (KUL) - 51 min drive

Restaurants

  • Hokkaido Ramen Santouka - 2 min walk
  • Tokyo Teppan - 2 min walk
  • Madam Kwan - 3 min walk
  • Celadon - 3 min walk
  • Food Republic - 3 min walk

About this property

The Westin Kuala Lumpur

5-star luxury hotel located in Kuala Lumpur City Centre
Pavilion Kuala Lumpur and Berjaya Times Square are located near The Westin Kuala Lumpur, which provides a poolside bar, a terrace and a garden. The on-site international cuisine restaurant, The Living Room, features brunch. Aerobics classes are offered at the 24-hour gym; the property also has dry cleaning/laundry services, a bar and a business centre. Guests can connect to free WiFi in public areas.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with sunloungers and pool umbrellas
  • Buffet breakfast (surcharge), valet parking (surcharge) and limo/town car service
  • Express check-out, 20 meeting rooms and a banquet hall
  • A front desk safe, a 24-hour front desk and multilingual staff
  • Guest reviews say good things about the helpful staff and location
Room features
All 443 rooms boast comforts, such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and dressing gowns. Guest reviews speak positively of the overall comfort rooms at the property.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with separate baths/showers and free toiletries
  • 42-inch HDTVs with satellite channels
  • Wardrobes/cupboards, coffee/tea makers and heating

Languages

Arabic, Chinese (Mandarin), English, French, Japanese, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and older; guests must have received complete COVID-19 vaccination at least 30 days prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered self parking on site (MYR 5 per day)
  • Valet parking on site (MYR 40 per day)
  • Wheelchair-accessible parking and van parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily: MYR 88 for adults and MYR 44 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • The Living Room
  • Splash
  • 443 Bar Lounge

Things to do

  • 24-hour fitness centre
  • Aerobics classes
  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space (5554 square feet)
  • Meeting rooms - 20

Outdoors

  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Lift
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height worktop and sink
  • Low-height door lock
  • Low-height plug sockets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Roll-in shower (selected rooms)
  • Transfer shower
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 42-inch LED TV
  • iPod dock
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Similar properties

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Pool
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5 star
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Guest rating 4+
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Policies

Check-in

Check-in from 3:00 PM - 4:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and older; guests must have received complete COVID-19 vaccination at least 30 days prior to check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 150.0 per day.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 200 per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: MYR 88 for adults and MYR 44 for children (approximately)
  • Covered self-parking fee: MYR 5 per day
  • Valet parking fee: MYR 40 per day
  • Rollaway bed fee: MYR 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 5:00 AM to midnight
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transport to and from this property

Property is also known as

Kuala Lumpur Westin
Westin Hotel Kuala Lumpur
Westin Kuala Lumpur
Westin Kuala Lumpur Hotel
The Westin Kuala Lumpur Hotel Kuala Lumpur
The Westin Kuala Lumpur Hotel
The Westin Kuala Lumpur Kuala Lumpur
The Westin Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

Does The Westin Kuala Lumpur have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 5:00 AM to midnight.

How much does it cost to stay at ?

As of 31 Jan 2023, prices found for a 1-night stay for 2 adults at on 3 Feb 2023 start from RM 410.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Westin Kuala Lumpur pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Westin Kuala Lumpur?

Self-parking is available for MYR 5 per day. Valet parking is available for MYR 40 per day.

What time is check-in at The Westin Kuala Lumpur?

Check-in is from 3:00 PM - 4:30 AM. After-hours check-in is not available.

What time is check-out at The Westin Kuala Lumpur?

Checkout is at noon.

Where is The Westin Kuala Lumpur located?

Located in Kuala Lumpur City Centre, this luxury hotel is within a 15-minute walk of Pavilion Kuala Lumpur, Berjaya Times Square and KLCC Park. Suria KLCC Shopping Centre and Petronas Twin Towers are also within 2 miles (3 km). Bukit Bintang Station is 6 minutes by foot and Raja Chulan Station is 10 minutes.

Can I cancel my reservation for free at The Westin Kuala Lumpur and receive a full refund?

Yes, The Westin Kuala Lumpur offers free cancellation on select room rates, because flexibility matters! Please refer to The Westin Kuala Lumpur cancellation policy on our site for more details about any exclusions or requirements.

The Westin Kuala Lumpur Reviews

The Westin Kuala Lumpur Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 481 out of 1021 reviews" "
" "10 - Excellent 47%
Rating 8 - Good. 379 out of 1021 reviews" "
" "8 - Good 37%
Rating 6 - Okay. 92 out of 1021 reviews" "
" "6 - Okay 9%
Rating 4 - Poor. 47 out of 1021 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 22 out of 1021 reviews" "
" "2 - Terrible 2%

8.5/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.1/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ming Hoe Collin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good that its so close to major shopping mall.

10/10 Excellent

BINTE SAPARI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will come back again for my next visit.

6/10 Okay

WEN YUAN

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Room confirm is not disinfect. Furthermore room is very dusty as a layer of dust on the table. Blanket cover contain stains….

8/10 Good

MOHAMMED ZAKY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very near to major shopping malls. Room are also great.
Stayed 2 nights in Nov 2022

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room in an excellent location. Steps to Pavilion, Farenheit 88, Lot 10 for great shopping, eating and thai massage. Take free KLGo buses to Chinatown, Petronas Towers & other attractions. Walk to Jalan Alor for crab and smoked bbq chicken wings in evening. Then retreat to your large comfortable room.
Stayed 5 nights in Nov 2022

10/10 Excellent

Suhaib

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

4/10 Poor

Chien Shen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
5/5 Amenities but 0/5 service standard. Went to check in at 4.30pm and was told that my room was still not ready. Was asked to hang around while we wait for the room (no expected wait time given) and not even provided any form of service recovery for the late check in. Asked to speak to the duty manager to voice our concerns but we never got to meet any duty manager. Service standards are truly disappointing for a 5 star hotel.
Stayed 1 night in Sep 2022

8/10 Good

Jiunn Yi, Bukit Mertajam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities