Hotel Shangri-La Hotels and Resorts di Pusat Bandar Raya Kuala Lumpur

"1. Loved the room & the view 2. I had requested a smoking room in my reservations & even sent a message to remind. I received an email back saying allocation is based on availability. But during check-in I was informed that the whole hotel is non-smoking. Would be good if I was informed of this prior so I can manage expectations. "

"Property start to rundown. Used living room restaurant for breakfast and high tea. It is not great, foods are not fresh, no service attitude. Table and placemat are not clean properly. Room phone are not working even after told the front desk, hence not able to order IRD. "

"It was an amazing stay. Everything was excellent, location in bukit bintang where everything is at your door step, breakfast, staff, cleanliness. Attention to details. Recommended hotel if you intend to travel to kuala lumpur. "

"Very friendly and helpful staffs, the suites was well maintenced and with good city view. One of the top luxury hotel in this area that I would recommend to friends and colleagues. "

"doesn't match the 5-star hotel status. Only 2 lines for check in, where 1 line is for priority members, and both lines wait for their turn for approximately 10-15mins each guests. I do not know why check in takes this long. When it is my turn, it is the same, where the staff just stares into the computer for 10 mins. Furthermore, any requests that were made before my arrival was not noted although the staff has remarked that she will put a note on my booking. None of the staff found any notes for my booking. Room is also dusty, and the toiletries tray is full of dust. I will not stay here again."

"Excellent . Services tiptop. "

"1. All staffs at Element are pretty friendly and helpful. 2. The room are spacious and tidy. 3. Comfortable stay. 4. Will come again. 5. No pool for children."

"Good service hotel from check in, room service, restaurant and check out. A great experience. Peaceful night. Room amenities was good. Restaurant is tip yop. Good commuting to anywhere from hotel."