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Pullman Kuala Lumpur City Centre Hotel & Residences

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Primary image
Outdoor pool
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk

Overview of Pullman Kuala Lumpur City Centre Hotel & Residences

UNESCO Sustainable Travel Pledge

Pullman Kuala Lumpur City Centre Hotel & Residences

5.0 star property

4.2/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
No. 4 Jalan Conlay, Kuala Lumpur, 50450

Explore the area

  • Popular LocationPavilion Kuala Lumpur7 min walk
  • Popular LocationPetronas Twin Towers15 min walk
  • Popular LocationBerjaya Times Square16 min walk
  • AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)44 min drive

Choose dates to view prices

About this area

Kuala Lumpur

In the entertainment district, Pullman Kuala Lumpur City Centre Hotel & Residences is in Kuala Lumpur City Centre, a neighbourhood in Kuala Lumpur with good shopping. Travellers who have shopping on the agenda can visit Pavilion Kuala Lumpur and Sunway Pyramid Mall. Travelling with kids? Consider Berjaya Times Square, or check out an event or a game at Bukit Jalil National Stadium. Spend some time exploring the area's activities, including golfing. Guests love the hotel's location for the sightseeing.
Visit our Kuala Lumpur travel guideOpens in a new window
Map

What's nearby

  • Pavilion Kuala Lumpur - 7 min walk
  • Kuala Lumpur Convention Centre - 9 min walk
  • KLCC Park - 10 min walk
  • Petronas Twin Towers - 15 min walk
  • Berjaya Times Square - 16 min walk

Getting around

  • Kuala Lumpur Masjid Jamek Station - 3 min drive
  • Raja Chulan Station - 7 min walk
  • Kuala Lumpur International Airport (KUL) - 44 min drive

About this property

Pullman Kuala Lumpur City Centre Hotel & Residences

Family-friendly Kuala Lumpur hotel in Kuala Lumpur City Centre, walk to Pavilion Kuala Lumpur
This hotel features 4 restaurants, a full-service spa and an outdoor pool. Free WiFi in public areas, free self parking and a free shopping centre shuttle are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness centre and a poolside bar.
Pullman Kuala Lumpur City Centre Hotel & Residences offers 607 air-conditioned accommodations with minibars and a safe. 32-inch LCD televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower, dressing gowns, slippers and bidets.

This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Vibes Spa has massage/treatment rooms. Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a spa tub.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

Chinese (Mandarin), English, Filipino, Hindi, Indonesian, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Valet parking on site (MYR 30 per day)
  • 24-hour return airport shuttle (surcharge)
  • Free shopping centre shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AMโ€“10:30 AM: MYR 65.00 for adults and MYR 32.50 for children
  • 4 restaurants
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Sedap
  • Red
  • Enju
  • Blu Bar
  • Terrace Poolside Grill

Things to do

  • 24-hour fitness centre
  • Access to nearby outdoor pool
  • Arcade/games room
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping

Family friendly

  • Access to nearby outdoor pool
  • Arcade/games room
  • Children's pool
  • Free cots/infant beds
  • Outdoor pool
  • Playground
  • Supervised childcare (surcharge)

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Massages
  • Massage/treatment rooms
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Well-lit path to entrance

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Bathroom (partially open)
  • Bidet
  • Free toiletries
  • Hairdryer
  • Separate bath and shower

Entertainment

  • 32-inch LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Turndown service

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Hotel
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5 star
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Guest rating 4+
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Family-friendly
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Policies

Check-in

Check-in from 2:00 PM - 10:00 AM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 200.00 per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: MYR 65.00 for adults and MYR 32.50 for children (approximately)
  • Airport shuttle fee: MYR 300 per vehicle (one way)
  • Valet parking fee: MYR 30 per day
  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 12 years old are not allowed in the spa

Property is also known as

Hotel Prince Kuala Lumpur
Kuala Lumpur Hotel Prince
Kuala Lumpur Prince
Kuala Lumpur Prince Hotel
Prince Hotel
Prince Hotel Kuala Lumpur
Prince Kuala Lumpur
Prince Kuala Lumpur Hotel
Pullman Kuala Lumpur City Centre Hotel
Pullman Kuala Lumpur City Centre
Pullman Kuala Lumpur City Centre Hotel & Residences Hotel
Pullman Kuala Lumpur City Centre Hotel & Residences Kuala Lumpur

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 427 out of 999 reviews
5 - Excellent 43%
Rating 4 - Good. 398 out of 999 reviews
4 - Good 40%
Rating 3 - Okay. 104 out of 999 reviews
3 - Okay 10%
Rating 2 - Poor. 51 out of 999 reviews
2 - Poor 5%
Rating 1 - Terrible. 19 out of 999 reviews
1 - Terrible 2%

4.2/5

Cleanliness

4.2/5

Staff & service

4.2/5

Amenities

4.1/5

Property conditions & facilities

4.4/5

Eco-friendliness
Write a review

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is seamless using the room key for access, no need to validate ticket everytime. Rooms were clean and very near pavilion with link bridge from neighbouring hotel.
Stayed 3 nights in Jul 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniences to visit nearby shopping centre
Stayed 1 night in Jul 2022

1/5 Terrible

Disliked: Staff & service
Spend your money elsewhere.
1) body soap n shampoo are half filled, not new bottles. 2) called for room service around 10pm, madr more than 10calls to the concierge, room service, and restaurant, no one picked up. had to dial 0 ( canโ€™t remember whatโ€™s that for), before someone picks up. 3) when the restaurant called back, they claim that they have been getting calls from ALL THE ROOMS at the same time. Been to many hotels, but this is the first time i am hearing this. 4) canceled my room order, but the food still arrived. Very poor customer service, and thereโ€™s no one at the concierge at all to answer any calls.
Stayed 2 nights in Apr 2022

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2022

3/5 Okay

Stayed 1 night in Apr 2022