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Ascott Kuala Lumpur

Photo gallery for Ascott Kuala Lumpur

Primary image
Outdoor pool
Outdoor pool
Premium bedding, down duvets, minibar, in-room safe
Premium bedding, down duvets, minibar, in-room safe

Overview of Ascott Kuala Lumpur

VIP Access

Ascott Kuala Lumpur

4.5 star property

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Kitchen
  • Air conditioning
  • Laundry
  • Spa

Cleaning and safety practices

  • Professionally cleaned
  • Cleaned with disinfectant
  • Sheets and towels washed at 60ยฐC
Map
No 9 Jalan Pinang, Kuala Lumpur, 50450

Explore the area

  • Popular LocationKLCC Park2 min walk
  • Popular LocationPetronas Twin Towers5 min walk
  • Popular LocationSunway Pyramid Mall30 min drive
  • AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)51 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

Premier Room, 2 Bedrooms

  • 133 sq m
  • Studio
  • 2 bathrooms
  • City view
  • Sleeps 4
  • 2 Single Beds and 1 King Bed

Executive Room, 2 Bedrooms

  • 120 sq m
  • Studio
  • 2 bathrooms
  • City view
  • Sleeps 4
  • 2 Single Beds and 1 King Bed

Premier Twin Room, 1 Bedroom

  • 78 sq m
  • Studio
  • City view
  • Sleeps 2
  • 2 Single Beds

Premier Apartment, 1 Bedroom

  • 78 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

Premier Studio

  • 57 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

Premier Room, 3 Bedrooms

  • 168 sq m
  • Studio
  • 2 bathrooms
  • City view
  • Sleeps 6
  • 1 Queen Bed, 1 King Bed and 2 Single Beds

About this area

Kuala Lumpur

Ascott Kuala Lumpur is located in Kuala Lumpur City Centre, a neighbourhood in Kuala Lumpur, and is in the entertainment district and near a metro station. Suria KLCC Shopping Centre and Pavilion Kuala Lumpur are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore KLCC Park and Batu Caves. Travelling with kids? Make time for Berjaya Times Square, or head to an event or a match at Bukit Jalil National Stadium. Relax and indulge in the area's health/beauty spas, or seek out an adventure with hiking/biking trails nearby.

What's nearby

  • Suria KLCC Shopping Centre - 2 min walk
  • KLCC Park - 2 min walk
  • Kuala Lumpur Convention Centre - 3 min walk
  • Petronas Twin Towers - 5 min walk
  • Sunway Pyramid Mall - 30 min drive

Getting around

  • Kuala Lumpur Masjid Jamek Station - 3 min drive
  • KLCC Station - 8 min walk
  • Kuala Lumpur International Airport (KUL) - 52 min drive

About this property

Ascott Kuala Lumpur

Family-friendly Kuala Lumpur aparthotel in Kuala Lumpur City Centre, walk to Suria KLCC Shopping Centre
An outdoor pool, a fitness centre and a bar/lounge are available at this smoke-free aparthotel. Free WiFi in public areas, a free area shuttle and a free shopping centre shuttle are also provided. Other amenities include a steam room, massage/treatment rooms and a business centre. Each apartment boasts a fireplace and offers free WiFi and a kitchenette. Conveniences include a dining area and a sitting area, and guests will appreciate thoughtful touches, such as bathrobes and slippers.
Ascott Kuala Lumpur offers 221 accommodations with fireplaces and minibars. This individually decorated and furnished accommodation has separate sitting areas. Beds feature down comforters and premium bedding. 29-inch LCD televisions come with satellite channels. Accommodation at this 4.5-star aparthotel has kitchenettes with full-sized fridge/freezers, hobs, microwaves and separate dining areas. Bathrooms include baths or showers, bathrobes, slippers and bidets.

This Kuala Lumpur aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and coffee/tea makers. Housekeeping is offered on a daily basis and in-room massages can be requested. Renovation of all guestrooms was completed in February 2019.

Recreational amenities at the aparthotel include an outdoor pool, a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

Languages spoken

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Pool/Spa

  • Outdoor pool
  • Steam room
  • Massages
  • Spa services
  • Spa treatment rooms
  • Prenatal massages
  • Hot stone massages
  • Ayurvedic treatments
  • Body scrubs
  • Reflexology
  • Thai massages
  • Deep-tissue massages
  • Swedish massages
  • Facials
  • 2 treatment rooms

Internet

  • Free WiFi

Parking and transport

  • Covered self parking on site (MYR 12 per day)
  • Covered extended parking on site (MYR 200 per week)
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 6:00 AM to 11:30 PM
  • Free local area shuttle up to 5 kilometers
  • Free shopping centre shuttle
  • Car not required

Family friendly

  • Children stay free
  • Free cot/infant bed
  • Babysitting (surcharge)

Restaurants on site

  • Tujo

Kitchenette

  • Fridge (full size)
  • Hob
  • Microwave
  • Dishwasher
  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Cleaning supplies

Dining

  • To-go breakfast available for a fee daily 6:30 AMโ€“10:30 AM: MYR 21 for adults and MYR 15 for children
  • 1 bar
  • Minibar
  • Room service available

Bedrooms

  • Premium bedding
  • Down duvet
  • Bed sheets provided
  • Rollaway/extra beds: MYR 180.0 per night

Bathrooms

  • Bath or shower
  • Toothbrush and toothpaste
  • Free toiletries
  • Bathrobes
  • Shampoo
  • Soap
  • Hairdryer
  • Slippers
  • Toilet paper
  • Towels provided

Living spaces

  • Fireplace
  • Dining room
  • Sitting area

Entertainment

  • 29-inch LCD TV with satellite service
  • TV in a common area
  • Books

Outdoor areas

  • Terrace
  • Barbecue

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business centre
  • Laptop workspace
  • Desk chair
  • Conference space

Climate control

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Braille signage
  • Lift
  • In-room accessibility
  • Roll-in shower
  • Soundproofing
  • Well-lit path to entrance
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheel-chair doorways
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk
  • In-room massages

Location highlights

  • Near a metro station
  • Near a train station
  • In the business district
  • In the shopping district
  • In the city centre
  • In the entertainment district
  • Near a health or beauty spa
  • Near a hospital

Things to do

  • Fitness centre
  • Fitness facilities nearby (discounted access)
  • Aerobics classes on site
  • Golf nearby
  • Bike rentals nearby
  • Hiking/biking trails nearby

Safety features

  • Fire extinguisher
  • First aid kit
  • Smoke detector

General

  • 221 rooms
  • 33 floors
  • 1 building
  • Built in 1999
  • Individually decorated

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for MYR 180.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 150 per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for to-go breakfast: MYR 21 for adults and MYR 15 for children (approximately)
  • Airport shuttle fee: MYR 275 per vehicle (one-way, maximum occupancy 5)
  • Covered self-parking fee: MYR 12 per day
  • Covered extended parking fee: MYR 200 per week
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: MYR 180.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property
Parking height restrictions apply

Property is also known as

Ascott Aparthotel Kuala Lumpur
Ascott Kuala Lumpur
Kuala Lumpur Ascott
Ascott Hotel Kuala Lumpur
Ascott Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Ascott Hotel
Ascott Kuala Lumpur Aparthotel
Ascott Kuala Lumpur Aparthotel
Ascott Kuala Lumpur Kuala Lumpur
Ascott Kuala Lumpur Aparthotel Kuala Lumpur

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 376 out of 686 reviews
5 - Excellent 55%
Rating 4 - Good. 245 out of 686 reviews
4 - Good 36%
Rating 3 - Okay. 42 out of 686 reviews
3 - Okay 6%
Rating 2 - Poor. 6 out of 686 reviews
2 - Poor 1%
Rating 1 - Terrible. 17 out of 686 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.3/5

Property conditions & facilities

4/5 Good

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Spacious room
Stayed 3 nights in Jun 2022

4/5 Good

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
No more movie channel on tv
Stayed 4 nights in Jun 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good, not enough carpark for us. Hope can free parking based on room instead of unit. We rent 2 unit of 3 room apartment stay for 12 person. 2 carpark that's not enough for me.
Stayed 1 night in May 2022

1/5 Terrible

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The hotel wasnโ€™t maintained properly. Water from all the taps and pipes were brown and dirty. We didnโ€™t shower for the first night as we were advised to run the water for a few hours overnight. Some lights were not working and the phone battery had to be replaced. The curtain hinge was also loose. Clearly this property didnโ€™t bother to do proper maintenance after reopening from Covid lockdowns etc. Staff also lacked the sense of urgency and proper training and were just going through the motions even though we were having serious issues with the room.
Stayed 4 nights in Apr 2022

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Check in / check out was a breeze.... Great hospitality.... especially thanks to Mr.kelvin for making our stay better...
Stayed 1 night in Apr 2022

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Fuss-free check-in with pleasant receptionist sho likes to speak english when asked in malay. She did a great job tho!
Stayed 1 night in Apr 2022

2/5 Poor

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We arrived at hotel at 5.30pm but front desk informed room was not ready. We have already arrived late than standard check in time but still not expecting a room to rest and did not receive an early notice from hotel as well. Hotel did not try to compensate or offer any solution but just mentioned previous guest late check out which leads to slowness. Disappointed with the check in service
Stayed 1 night in Dec 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, room comfort
Great place to stay
Our family really enjoyed our stay here. The staff were wonderful. The room very comfortable. Lots to see by foot. Will definitely stay here again on our next trip to KL.
Stayed 2 nights in Dec 2021

5/5 Excellent

Liked: Cleanliness, room comfort
Central location, wonderful facilities
Super clean apartment with great amenities. Centrally located. Wonderful staff!
Stayed 6 nights in Dec 2021

4/5 Good

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The unit is very spacious and the interior is very nice. KLCC and pavilion is a walking distance from the apartment.
Stayed 1 night in Nov 2021