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The RuMa Hotel and Residences

Photo gallery for The RuMa Hotel and Residences

Poolside bar
Exterior
Corner Studio City View | View from room
Breakfast, lunch, dinner served; international cuisine
Building design

Overview of The RuMa Hotel and Residences

The RuMa Hotel and Residences

5.0 star property
9.4 out of 10 Exceptional
9.4/10 Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
7 Jalan Kia Peng, Kuala Lumpur, 50450

Explore the area

  • Popular LocationPavilion Kuala Lumpur7 min walk
  • Popular LocationPetronas Twin Towers10 min walk
  • Popular LocationBerjaya Times Square3 min drive
  • AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)45 min drive

Room options

About this area

Kuala Lumpur

The RuMa Hotel and Residences is located in Kuala Lumpur City Centre, a neighbourhood in Kuala Lumpur, and is in a shopping district and near a metro station. Kuala Lumpur Tower and Merdeka Square are notable landmarks, and travellers looking to shop may want to visit Pavilion Kuala Lumpur and Petaling Street. Looking to enjoy an event or a match while in town? See what's going on at Bukit Jalil National Stadium.
Visit our Kuala Lumpur travel guideOpens in a new window
Map

What's nearby

  • Kuala Lumpur Convention Centre - 1 min walk
  • KLCC Park - 4 min walk
  • Pavilion Kuala Lumpur - 7 min walk
  • Petronas Twin Towers - 10 min walk
  • Berjaya Times Square - 3 min drive

Getting around

  • Kuala Lumpur Masjid Jamek Station - 4 min drive
  • Persiaran KLCC MRT Station - 9 min walk
  • Kuala Lumpur International Airport (KUL) - 45 min drive

Restaurants

  • Santai Pool & Lounge - 1 min walk
  • Oribe Sushi - 2 min walk
  • Gobo Chit Chat - 3 min walk
  • SkyBar - 4 min walk
  • Enju Japanese Restaurant - 9 min walk

About this property

The RuMa Hotel and Residences

5-star luxury hotel near Petronas Twin Towers
Located close to Kuala Lumpur Convention Centre and Pavilion Kuala Lumpur, The RuMa Hotel and Residences provides a poolside bar, a free daily manager's reception and a terrace. The on-site restaurant, ATAS, features international cuisine. In addition to a library and dry cleaning/laundry services, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An outdoor pool
  • Free self-parking
  • Buffet breakfast (surcharge), multilingual staff and coffee/tea in reception
  • A 24-hour front desk, a lift and a front desk safe
  • Guest reviews give top marks for the breakfast and helpful staff
Room features
All 253 rooms include comforts such as air conditioning and free stocked minibars, in addition to perks such as late-night room service and free WiFi.
More amenities include:
  • Rainfall showers, designer toiletries and deep-soaking baths
  • 42-inch Smart TVs with digital channels
  • Electric kettles, daily housekeeping and desks

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: MYR 130 for adults and MYR 65 for children
  • 1 restaurant
  • 2 bars/lounges and 1 poolside bar
  • Free daily reception
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • ATAS

Things to do

  • 24-hour fitness centre
  • Outdoor pool
  • Spa services

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business centre
  • Conference space (1884 square feet)
  • Meeting rooms - 6

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Designer toiletries
  • Rainfall showerhead
  • Shower/bath combination
  • Towels

Entertainment

  • 42-inch smart TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free minibar

More

  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MYR 130 for adults and from MYR 65 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

RuMa Hotel Kuala Lumpur
RuMa Hotel
RuMa Kuala Lumpur
The Ruma And Residences
The RuMa Hotel and Residences Hotel
The RuMa Hotel and Residences Kuala Lumpur
The RuMa Hotel and Residences Hotel Kuala Lumpur

Frequently asked questions

Does The RuMa Hotel and Residences have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The RuMa Hotel and Residences?

As of 10 Jun 2023, prices found for a 1-night stay for 2 adults at The RuMa Hotel and Residences on 18 Jun 2023 start from RM 654.17, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The RuMa Hotel and Residences pet-friendly?

No, pets are not allowed at this property.

How much is parking at The RuMa Hotel and Residences?

Self-parking is free at this property.

What time is check-in at The RuMa Hotel and Residences?

Check-in is from 3:00 PM - 11:30 PM.

What time is check-out at The RuMa Hotel and Residences?

Checkout is at noon.

Where is The RuMa Hotel and Residences located?

Located in Kuala Lumpur City Centre, this luxury hotel is within a 10-minute walk of Kuala Lumpur Convention Centre and Pavilion Kuala Lumpur. Petronas Twin Towers and Kuala Lumpur Tower are also within 1 mi (2 km). Persiaran KLCC MRT Station is 9 minutes by foot and Raja Chulan Station is 9 minutes.

The RuMa Hotel and Residences Reviews

The RuMa Hotel and Residences Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 221 out of 267 reviews" "
" "10 - Excellent 83%
Rating 8 - Good. 27 out of 267 reviews" "
" "8 - Good 10%
Rating 6 - Okay. 12 out of 267 reviews" "
" "6 - Okay 4%
Rating 4 - Poor. 3 out of 267 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 4 out of 267 reviews" "
" "2 - Terrible 1%

9.7/10

Cleanliness

9.6/10

Staff & service

9.7/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wei Jie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay!! Enjoyed my 3 nights there! Clean and good house keeping! Highly recommended😃
Stayed 3 nights in May 2023

10/10 Excellent

Zhi Wen, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at the hotel was amazing. The decor was tastefully done and had a warm inviting feel to it. Staff were all warm, courteous and helpful. The welcome drink was a really nice touch, and really set the expectations for the rest of the stay. Our room was clean, spacious and beautifully done. Minibar was completely complimentary, which was a huge plus. I think this is something other hotels should learn from, in terms of providing additional value to the visitor. Overall, we really enjoyed the stay and will not hesitate to come back again when we visit KL.
Stayed 2 nights in Apr 2023

6/10 Okay

Joseph

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice looking hotel, nice looking room. Check in was awful. Disagreement on whether I booked breakfast included- staff was supposed to check in with management but I never heard back. After check in we received zero attention from front lobby staff. No suggestions for tours or attractions. Zero - nothing offered in the way of assistance to first time visitors as ourselves to KL. It’s likely due to not seeing anyone at the front desk over say 25 years of age. There is a maturity missing from check in staff. Cleaning staff worked at very odd hours and were extremely noisy. Disagreement on inclusion with reservation aside breakfast is extremely overpriced. Bed is both undersized and oddly sits low to the floor. There were heavy quilts that seriously competed with the aircon which is very odd in terms of foresight. The room was also undersized for a king room. Suitcases opened on the floor - meant no where to walk. Felt claustrophobic. Some of this criticism could have been spared with a well attentive front lobby staff who follows up with guests to see how their stay is going.
Stayed 3 nights in Apr 2023

10/10 Excellent

ERIC, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every detail of this stunning contemporary hotel harmonizes. For example, you have an Amber drinking glass echoes the polished copper sinks. It isn’t over the top though. Dried flowers decorating the breakfast is so in point. I’ll be back!
Stayed 1 night in Apr 2023

2/10 Terrible

mohd zikrilhakiim

Stayed 1 night in Feb 2023

10/10 Excellent

Howard Alan, Millers Creek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I felt welcome and cared for from the moment we arrived. The RuMa staff are well trained and attentive to guests, and were eager to assist when we had questions. Something nice is the staff was proactive, and would ask if we needed anything. Even if the answer was usually that we didn't, we still appreciated the extra effort. My wife had a massage, which she enjoyed, and the pool area, where food and drinks are also served, was pleasant and relaxing. The hotel is walking distance from the Suria and Pavillion malls, where there are lots of dining and shopping choices. On the fourth floor of the Suria mall is a Kinokuniya bookstore, large and well-stocked, for those wishing add to their home library. We rate the RuMa as excellent and would return.
Stayed 8 nights in Feb 2023

10/10 Excellent

Ken

Stayed 1 night in Feb 2023

10/10 Excellent

Prakash

Stayed 1 night in Feb 2023

10/10 Excellent

Phong Cao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Jan 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023