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Outdoor pool
Outdoor pool
Free minibar, in-room safe, desk, blackout curtains
Free minibar, in-room safe, desk, blackout curtains

Guest reviews

4.8 out of 5 Exceptional
165 reviews
Guests rated this property 4.9/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Spa
Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationKLCC Park5 min walk
Popular LocationPavilion Kuala Lumpur8 min walk
Popular LocationSuria KLCC Shopping Centre8 min walk
AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)45 min drive

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About this area

Kuala Lumpur

Located in Kuala Lumpur's Kuala Lumpur City Centre neighbourhood, The RuMa Hotel and Residences is in the city centre and near a metro station. Kuala Lumpur Tower and Petronas Twin Towers are notable landmarks, and travellers looking to shop may want to visit Pavilion Kuala Lumpur and Petaling Street. Looking to enjoy an event or a match while in town? See what's going on at Bukit Jalil National Stadium.
Visit our Kuala Lumpur travel guide
View in a map
Popular Location

What's nearby

  • KLCC Park - 5 min walk
  • Pavilion Kuala Lumpur - 8 min walk
  • Suria KLCC Shopping Centre - 8 min walk
  • Petronas Twin Towers - 11 min walk
  • Prince Court Medical Centre - 15 min walk

Getting around

  • Kuala Lumpur Masjid Jamek Station - 4 min drive
  • Raja Chulan Station - 9 min walk
  • AirportKuala Lumpur (KUL-Kuala Lumpur Intl.) - 45 min drive

Restaurants

  • Where to eat
  • ATAS – Restaurant offering international cuisine. Serves breakfast, lunch and dinner daily.

About this property

The RuMa Hotel and Residences

Luxury Kuala Lumpur hotel in Kuala Lumpur City Centre, walk to Kuala Lumpur Convention Centre
Along with a restaurant, this smoke-free hotel has an outdoor pool and 2 bars/lounges. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Other amenities include a 24-hour health club, a poolside bar and coffee/tea in a common area. All 253 rooms boast deep soaking bathtubs, and offer free WiFi and free minibar items. Room service (during limited hours) and rainfall showerheads are standard, as are Smart TVs with digital channels.
The RuMa Hotel and Residences offers 253 forms of air-conditioned accommodation with free minibar items and a safe. 42-inch Smart televisions come with digital channels. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows regional sanitisation guidelines of Safe & Clean (Malaysia)
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–10:00 AM: MYR 120 for adults and MYR 98 for children
  • 1 restaurant
  • 2 bars/lounges and 1 poolside bar
  • Free daily reception
  • Room service available
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Outdoor pool
  • Spa services

Family friendly

  • Dry cleaning service
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Lift
  • Free newspapers in reception
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • Malay

Business services

  • 6 meeting rooms
  • Conference space (1884 square feet)

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Designer toiletries
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels

Entertainment

  • 42-inch smart TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free minibar

More

  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

See similar properties

Policies

Check-in

Check-in between 12:30 AM and 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 PM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival
In order to enjoy your 24-hour check-in and check-out benefit, please provide us with your estimated time of arrival (ETA) and estimated time of departure (ETD) along with your flight details (if applicable) prior to your arrival at the hotel.

Renovations and closures

This property is closed from 16 March 2020 to 30 September 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: MYR 120 for adults and MYR 98 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

The Ruma And Residences
The RuMa Hotel and Residences Hotel
The RuMa Hotel and Residences Kuala Lumpur
The RuMa Hotel and Residences Hotel Kuala Lumpur

Frequently asked questions

Can I cancel my reservation for free at The RuMa Hotel and Residences and receive a full refund?
Yes, The RuMa Hotel and Residences offers free cancellation on select room rates, because flexibility matters! Please refer to The RuMa Hotel and Residences cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at The RuMa Hotel and Residences?
As of 21 Oct 2020, prices found for a 1-night stay for 2 adults at The RuMa Hotel and Residences on 16 Nov 2020 start from RM487, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does The RuMa Hotel and Residences have a pool?
Yes, this property has an outdoor pool.
Is The RuMa Hotel and Residences pet-friendly?
No, pets are not allowed at this property.
How much is parking at The RuMa Hotel and Residences?
Self-parking is free at this property.
What time is check-in at The RuMa Hotel and Residences?
Check-in is from 12:30 AM to 11:30 PM. Late check-in is available during limited hours.
What time is check-out at The RuMa Hotel and Residences?
Checkout is at 11:30 PM.
Where is The RuMa Hotel and Residences located?
Located in Kuala Lumpur City Centre, this luxury hotel is within a 10-minute walk of Kuala Lumpur Convention Centre and Pavilion Kuala Lumpur. Petronas Twin Towers and Kuala Lumpur Tower are also within 1 mi (2 km). Raja Chulan Station is 9 minutes by foot and Bukit Bintang Station is 13 minutes.
4.8
Exceptional
5 - Excellent
143
4 - Good
15
3 - Okay
5
2 - Poor
1
1 - Terrible
1

4.9/5

Cleanliness

4.8/5

Staff & service

4.8/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
WOW!!!10/10
Absolutely amazing, one of the best hotels we have stayed in. The food is OUTSTANDING, especially breakfast! The best hotel to stay in whilst in the city.
Stayed 1 night in Jan 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel for Staycation in Kuala Lumpur. Late checkout at 11:30pm the next day is great (never experienced this before!), free parking and major shopping malls (Pavillion, Starhill Gallery, Fahrenheit 88, Lot 10, Sg Wang) and international/local food joints (famous Jalan Alor) within walking distance. Not to mention the very accommodating staffs, always give you more than you asked... will surely come back again.
Stayed 1 night in Feb 2020

3/5 Okay

Travelled with family, Business traveller, Travelled with partner
Happy face iconLiked: Cleanliness, amenities, property conditions & facilities
Overall was good, just the services need to be improved.
Stayed 3 nights in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceelent Hotel
Without question one of the best hotels to stay at in Kuala Lumpur, service is 5 star with out being pretentious. The room was stellar with an incredibly comfortable bed and beautiful decor. The breakfast, pool, were both execeptional. I only wish this hotel has sauana or steam room.
Stayed 1 night in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place ever.
This was the best hotel experience we have ever had! The service from the second we arrived til we left was impeccable. The room was gorgeous, and the staff were so attentive and thoughtful! The food at breakfast was good, with excellent healthy choices and the room service was great too.
Stayed 3 nights in Feb 2020

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