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I think it's clear that this is not a 5 stars hotel by everyone else's reviews but it's a clean place, with a clean bed, bathroom, hot water and with a great staff, I didn't need more than that. My room looked like the one in the pictures and the hotel is in an amazing location.

The location is excellent and the staff were very friendly and helpful.

It was a nice and clean room. They activate the fire alarm at 2am and everyone was confusing about what's happening. I tried to use the room phone but it didn't work. I can't check in prior 4pm. They were very strict about it.

Did not like check in. There was only one person at the desk for regular check ins. For the Hilton Honors line there were four people at the desk. Not balanced well so I stood in line for approx. 25 minutes just to get to desk and check in.

I love is convenient location all is close, the hotel is clean the staff nice

I was a bit afraid since I had a so so hotel with the same kind of review. This time we were satisfied. Travelled with my wife and two daughters age 9 and 12. Location was obviously perfect. We slept well in confortable beds.

Great location! Clean and friendly! Would definitely go back!

The location was ideal. The employees all seemed extremely helpful and friendly. The room was lovely. I especially loved the low bathtub for its ease to climb in and out of. The towels were very luxurious, and the beds were extremely comfortable. My only complaint? I would have liked a refrigerator ...

Loved it- The customer service was outstanding! I will definitely go to the same hotel again.

Amazing staff! Great hotel! Would definitely recommend people to stay here

Room was clean, but the bed was small. It was suppose to be a queen but was a full bed. Otherwise, everything was good.

We love the location—great hotel right in the middle of everything around Times Square. .