Hotel Keluarga di London

"The room was great. Staff were helpful and friendly. The bed is not as comfortable "

"Beds were hard, shower did not have hot water, smell in room, not enough pillows, small room, window was facing another window and that person had the lights on 24/7 and there was not a shade to pull, one useable outlet. The staff however was extremely pleasant and the room was cleaned by staff very well. "

"The staff are hostile, prejudice and mean. Thwy will not clean my trash, nor clean mu room. They do not have good breakfast. And asked me to use the water from the bathroom to prepare my tea. They claim I didn't pay for my stay before I got there, meanwhile i did already before i left the states. So, I had to pay $310 in cash when I got there in addition to what I already paid with my credit card. So, I will now have to call my credit card company to dispute it if my card got charged. "

"Great location, smart modern hotel and excellent friendly staff. The breakfast was delicious"

"Short walks from most of the places to see."

"From checking in to checking out the following day most things were wonderful. The staff so friendly and helpful. Lovely room/bathroom and service and drinks in the 12th floor bar. The only downside was the breakfast, we had to wait absolutely ages for a coffee but the lady was very apologetic and we hadn't been told there was actually a help yourself coffee machine at the other end of the breakfast room. For the price of the breakfast we all thought it was rather substandard with not enough...

"The apartment and the rooms were all well looked after. Clean, tidy with good amenities. I gave it 4 star due to the windows, yes, the windows. Even though the windows were closed, we could hear everything, just as if they were open. If they sort this out, 5 star all the way."