Hotel Butik di Pusat Bandar London

"Lovely location. Room a bit dated and not always in a charming or characterful way - e.g. brown patterned carpet, likely from the 1980s. At check out I was asked for a 15 pound a night “tip” or service charges and to cover lobby and door staff! I felt awkward asking for it to be removed from the account, but really at 250+ a night I expect staff to be part of the deal. Is tipping at hotel really to become a normal thing in London?"

"This is a nice hotel in a great location but I wouldn’t give it five stars. The rooms are quite dated. The staff were super helpful and lovely."

"Great location"

"This hotel is in an excellent location but otherwise was a real disappointment for the price. Dated grungy decor combined with poor maintenance makes it feel dark, depressing and a bit smelly. Lighting on stairway and hallways was poor and often felt like we were walking around in the dark. Bed was nice, room itself was OK but furnishings were dated and cluttered, for example - a whole bunch of cushions on the bed that we had to pile up in a corner of the room for the duration of our stay. Staff...

"Perfect place for a city stay"

"Bathroom and bedroom are exceptionally tight."

"Friendly clean and well located near the South Kensington underground the & hotel is a gem"

"Different desk staff were incredible and more than helpful. Got me to join their club and provided me with a lovely upgrade to a suite."