6/10 Boleh diterima
Michael
25 Sep 2025
Sukakan: Kebersihan, kakitangan & perkhidmatan
This is a nice hotel in a happening part of west London in the middle of the theatre district. It’s not a grand hotel by any stretch, but is perfectly adequate if traveling on a budget.
The one thing that I was VERY impressed about was how cordial and accommodating the hotel staff was.
With only 1 exception, I was treated exceptionally by all of the staff there.
The sole exception was on my first day I wanted to start my day off with a couple cups of coffee. I went down to the restaurant right off the lobby and asked to be served. I was told that since I hadn’t signed up for the “daily breakfast” deal that costs £15 if paid in advance I wound not be served coffee unless I paid £20 at that time. I was somewhat surprised by that, and for the price of a couple cups of coffee, which I’d have gladly paid, I was left with the sole reason to ding the hotel on the hospitality side of this review.
The great thing however is it forced me to discover Frankie and Benny’s just down the street, and I was able to buy great coffee there and treated with great hospitality by their staff.
I’m always surprised how a good hotel can do such a great job in every regard, but fall short on something as silly as morning coffee.
I hope that the hotel can revisit how that restaurant serves its hotel customers by being a little more accommodating to the needs of its guests.
Other than that, it’s a perfectly fine hotel.
Michael
Menginap 8 malam pada Sep 2025