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Great location. Bus stops outside. Large and pleasant room and bathroom. Only negatives were unfriendly reception staff and bar person, and inadequate lifts.
Clean room, comfortable beds, nice bar and restaurant
Room was great ad the staff very courteous and helpful. The restaurant served an excellent dinner and a great breakfast.
I found the property exactly as it was depicted on the Expedia site I would definitely recommend the location.
The proximity to transportation. Although it was in the Heathrow Airport area you could ride the regular bus free of charge to the Piccadilly line which is one of the main lines. The hotel’s signage could be more prominent because I missed the stop twice.
Property is showing its age. Usually stay at the nearby Ibis, (there are two within a short distance of one another). The other is in a new building. This building is older and shows its age, despite attempts to redecorate. The guest experience is nearly the same though at the end. Comfy bed, quiet ...
I was there one night, and I did not expect anything fancy. It was really a basic room with common bathroom and restroom which is not very convenient but it was OK for me. I only needed a few hours of sleep before my next flight.
Your staff are brilliant. They all smile and make you feel welcome
I am regular guest of the hotel. Every single stay in the hotel is a unique experience. I am congratulating special Hotel front desk team and restaurant management and staff for there polite and professional attitude dealing with guests enquires. Well done
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