from the moment we walked into the hotel throughout our 2 week stay we were treated as 5 star guests by all. perfectly located between Paddington and Bays water. we had lost our camera on day one in a cab and not only was the cabby honest but also the hotel bell man in relaying a message that it had been found,which started the trust tone from day one. like all rooms in London in a converted Victorian area,small but cozy with ample storage,very clean with turn down service each night.every staff member greeted us with a smile,when saying goodbye it was as if we were leaving family. I honestly can't find one thing to complain about my entire stay and really feel this hotel should be voted #1 for the area. I frequent London often and have stayed in a few misleading places but I can assure you this hotel was in no way that.I for one will return
we had a good experience apart from a mix up when we went for breakfast we signed our bill only to find the next day we were asked to go to reception regarding this to be told we were not required to do anything. we then received a letter asking us to go to reception which we did and gave details of our visa card, we were not asked for this when we arrived. We then received a phone call only half way through this conversation someone interrupted to say there was no problem. Our friends who were staying in a superior room were disappointed to see that the only difference between the rooms were they were on the 17th and we were on the 10th.
Lovely, helpful staff in an excellent location close to Tube stations, convenient to shops and restaurants and right on the doorstep of Hyde Park and Kensington Gardens.
Restaurant and reception area very warm and welcoming but our room was just too small to be comfortable and did not have a fridge to keep cold drinks in.
Enjoyed the stay basically.......................... staff were extremely helpful ...offered advice for touring etc.
The lounge was not as available as we would have liked.........the bellmen were very helpful............even to the point of serving at the lounge. . The air conditioning in the room automatically turned down during the night.............hence hot through the early hours of he night.
Quick in was quick and efficient. Room's are fairly basic but lets be honest for a weekend away you're only using it to sleep in! We found it to be very quiet and in a nice quiet area situated less than 5 minutes walk from the Tube at Paddington
This lively residential and business area borders Hyde Park and Kensington Gardens where you can stroll along canalside streets and check out the houseboats and historic Victorian homes. Plentiful shopping opportunities exist at Queensway and Oxford Street. Paddington Station, a 19th century building, provides a gateway to towns in the west of England, including Oxford, Windsor, Bath and Bristol.