Hotel Spa di West Drayton

"It was a very industrial area by the airport. We liked having the hotel bus to and from the airport. And public transportation right outside, however we didn't know this info until we arrived. Please put it on the website!"

"Good hotel "

"It was close to the airport "

"Indian restaurant closed which was disappointing as this was a determining factor in my decision to stay. Explanation being ‘they’re doing something in the kitchen’ but not communicated at any point in the booking process. Also never mentioned gym or pool during check in so maybe that was closed too..."

"Arrived for a 2 night stay to be told our second night was cancelled due to government take over of the hotel. No call/email warning us of this so we arrived with two tired children and couldn’t then check into our room for three hours whilst I called hotels.com to try and sort it out. Hotel staff were useless and wouldn’t even make eye contact or offer help. Ended up ringing the USA for hours as hotels.com don’t have a UK switchboard. Abysmal service"

"Good location, great to see planes take off whilst eating in restaurant. Access to POD transfer made getting to terminal effortless. Great staff, all very courteous and helpful."