Booked to be close to the airport, which it was. Hotel did not reach out to ask about transfer requirements, and I left it too late for a speedy response from them, so had to sort something out through an alternative source (weknowlondon), which worked well. Check in was a little slow, as my room booking from Expedia could not be found initially, but the staff member sorted it. The hotel is vast. The room was clean and the bed was fairly comfortable. Unfortunately, the safe did not work, and the TV kept switching itself off, which was annoying. Staff were helpful, and the bar area was nice to sit in. Hotel prices expected, but perhaps not the automatic service charge applied to drinks you collect at the bar yourself. Overall, the hotel served its purpose as a stopover prior to an early flight.