Hotel Keluarga di Pusat Bandar Raya Kuala Lumpur

"Property start to rundown. Used living room restaurant for breakfast and high tea. It is not great, foods are not fresh, no service attitude. Table and placemat are not clean properly. Room phone are not working even after told the front desk, hence not able to order IRD. "

"doesn't match the 5-star hotel status. Only 2 lines for check in, where 1 line is for priority members, and both lines wait for their turn for approximately 10-15mins each guests. I do not know why check in takes this long. When it is my turn, it is the same, where the staff just stares into the computer for 10 mins. Furthermore, any requests that were made before my arrival was not noted although the staff has remarked that she will put a note on my booking. None of the staff found any notes for my booking. Room is also dusty, and the toiletries tray is full of dust. I will not stay here again."

"The suite was good for the family. Spacious and comfortable "

"Excellent . Services tiptop. "

"Very nice place and great customer service. "

"1. All staffs at Element are pretty friendly and helpful. 2. The room are spacious and tidy. 3. Comfortable stay. 4. Will come again. 5. No pool for children."

"Good service hotel from check in, room service, restaurant and check out. A great experience. Peaceful night. Room amenities was good. Restaurant is tip yop. Good commuting to anywhere from hotel."