Hotel dengan Sarapan Percuma di Golden Triangle

"1. Loved the room & the view 2. I had requested a smoking room in my reservations & even sent a message to remind. I received an email back saying allocation is based on availability. But during check-in I was informed that the whole hotel is non-smoking. Would be good if I was informed of this prior so I can manage expectations. "

"My stay at your hotel on 8 June 2025 was exceptional thanks to Shermin, Ahmad, Vicky, and the housekeeping team. Shermin was proactive and efficient, promptly pre-booking my lunch and dinner buffets upon learning I was celebrating a birthday, showing outstanding attentiveness. Ahmad’s birthday room decor was flawless—thoughtfully designed, perfectly executed, and exactly as I envisioned, turning my celebration into a truly memorable occasion. Vicky demonstrated genuine care by noticing three empty water bottles without prompting and immediately replacing them. The Malay housekeeping attendant was friendly, diligent, and meticulous. However, the only significant failure in my stay was the utterly disappointing and frustrating interaction with Reservation Executive Fabio Yong. His communication, solely in writing, was curt, dismissive, and shockingly unprofessional. When I requested paid birthday room decor for a family member, he falsely claimed the service was unavailable and abruptly terminated the conversation. His blatant refusal to assist or offer alternatives was infuriating and completely unacceptable. This was not a simple misunderstanding but a clear disregard for guest service. Fabio Yong’s attitude seriously tarnishes your brand’s reputation. Immediate corrective action must be taken. Meanwhile, Shermin, Ahmad, Vicky, and housekeeping deserve formal recognition for their exemplary service."

"doesn't match the 5-star hotel status. Only 2 lines for check in, where 1 line is for priority members, and both lines wait for their turn for approximately 10-15mins each guests. I do not know why check in takes this long. When it is my turn, it is the same, where the staff just stares into the computer for 10 mins. Furthermore, any requests that were made before my arrival was not noted although the staff has remarked that she will put a note on my booking. None of the staff found any notes for my booking. Room is also dusty, and the toiletries tray is full of dust. I will not stay here again."

"Excellent . Services tiptop. "