Hotel berdekatan Bangunan Sultan Abdul Samad

"We stayed in the king bedroom. Room was clean and comfortable. The location is really good, connected to the shopping mall and train station. Staff were really helpful and friendly. A very good selection of food for morning buffet breakfast. Local and western food including healthy breakfast options. Lots of food for the kids too. Fresh roti canai, tosai and egg station available. We will definitely return here"

"Ok"

"Clean.Comfortable bed+pillows.Courteous friendly staffs reception, bell boys, valet,servers(bfast) and housekeeper. The Coffee lounge was supposedly closed at 8:30pm, but at 7:30pm she had turned off the lights and wrapped up. Special thx to Mr Steven for seeing that my Coffee+Muffins was sent to the Kapitan Dining hall.Bfast: Wide but not tasty. Stale breads and cakes.Nothing would make you go for seconds. Nasi Lemak’s ikan bilis is hard and salty..shameful for a national pride dish. I tried to order coffee to chill and enjoy the evening at rooftop, but was denied by staff.Nxt time I’ll try another place for a staycation."

"ok"

"Pleasant."

"Friendly and good "

"As a frequent traveller, I am compelled to provide an honest account of my recent stay. Unfortunately, the room condition was far below acceptable standards. The shower head was moldy and covered with grime, the hand basin had extremely low water pressure, and the toilet was unable to properly flush any of my excrete. These are basic hygiene and functionality issues that should never be present in a hotel of this standing. What is particularly disappointing is that a reassurance of a defect-free room was personally given by the Director of Operations, yet this was not delivered. While I am only a Blue Honors member, this should never be a reason to overlook fundamental guest expectations. I am a paying guest who has spent a significant number of nights at Hilton Kuala Lumpur, even without booking through the Honors app. Additionally, my first day was severely impacted, as I had to spend nearly an hour resolving these issues after an exhausting 13-hour long-haul flight. Nevertheless, I would like to sincerely commend your hidden heroes at the call center—Clift, Atikah, Ain, and Farahiya—for their exceptional care, professionalism, and patience in handling my concerns. Their efforts in calming a frustrating situation were truly appreciated. Kudos also to Hinuddin from the Housekeeping team on Level 25 for his attentiveness. While the service recovery efforts were notable, the initial experience should not have fallen short of basic standards."

"Very convenient location and great view from the lobby"

"Fantastic hotel, right in the middle of China Town, perfect location. Hotel is beautifully presented, lovely and clean, the staff are all really friendly and helpful. Couldn’t fault it. We are returning next year for a wedding, we are going to recommend it to our friends and family! "