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The Face Suites Kuala Lumpur

Photo gallery for The Face Suites Kuala Lumpur

2 restaurants, lunch and dinner served, international cuisine
2 outdoor pools
Exterior
In-room safe, desk, laptop workspace, blackout curtains
Premier Room, 1 Bedroom | In-room safe, desk, laptop workspace, blackout curtains

Overview of The Face Suites Kuala Lumpur

VIP Access

The Face Suites Kuala Lumpur

5.0 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Kitchen
  • Air conditioning
  • Washer
  • Dryer
Map
1020, Jalan Sultan Ismail, Kuala Lumpur, 50250

Guests rated this location 8.8/10 - Excellent

Explore the area

  • Popular LocationPetronas Twin Towers13 min walk
  • Popular LocationKLCC Park16 min walk
  • Popular LocationPavilion Kuala Lumpur17 min walk
  • AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)54 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

About this area

Kuala Lumpur

The Face Suites Kuala Lumpur is located in Kuala Lumpur City Centre, a neighbourhood in Kuala Lumpur, and is in a shopping district. Pavilion Kuala Lumpur and Berjaya Times Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore KLCC Park. Looking to enjoy an event or a game while in town? See what's happening at Bukit Jalil National Stadium or Axiata Arena.
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Map

What's nearby

  • Petronas Twin Towers - 13 min walk
  • Suria KLCC Shopping Centre - 14 min walk
  • KLCC Park - 16 min walk
  • Pavilion Kuala Lumpur - 17 min walk
  • Kuala Lumpur Tower - 18 min walk

Getting around

  • Bukit Nanas Station - 3 min walk
  • Kuala Lumpur Sultan Ismail Station - 16 min walk
  • Kuala Lumpur International Airport (KUL) - 54 min drive

Restaurants

  • Starbucks - 4 min walk
  • Restoran Kak Mah Tomyam - 3 min walk
  • Kak Mah Nasi Bubur Berlauk - 3 min walk
  • R.A Nasi Lemak - 4 min walk
  • Mixing Room - 4 min walk

About this property

The Face Suites Kuala Lumpur

Luxury Kuala Lumpur aparthotel in Kuala Lumpur City Centre, near Petronas Twin Towers
This aparthotel features 2 restaurants, 2 outdoor pools and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a rooftop terrace and a coffee shop/cafe are on-site. Each apartment provides an LED TV with satellite channels, plus a kitchenette with a fridge, a microwave and a dishwasher. Guests can appreciate conveniences, such as a washer/dryer and an electric kettle, and other amenities include free WiFi and room service.
The Face Suites Kuala Lumpur offers 200 air-conditioned accommodations with washers/dryers and a safe. 42-inch LED televisions come with satellite channels. Accommodation at this 5-star aparthotel has kitchenettes with full-sized fridge/freezers, microwaves, kitchenware and utensils and dishwashers. Bathrooms include a shower, dressing gowns, bidets and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)
This information is provided by our partners.

Property amenities

Pool/Spa

  • 2 outdoor pools

Internet

  • Free WiFi

Parking and transport

  • Self parking on site (MYR 10 per day)
  • Valet parking on site (MYR 30 per stay)
  • Wheelchair-accessible parking available

Family friendly

  • Children's pool

Restaurants on site

  • Cafe iL Viso
  • Deep Blue

Kitchenette

  • Fridge (full size)
  • Microwave
  • Dishwasher
  • Cookware/dishes/utensils
  • Electric kettle

Dining

  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Bedrooms

  • Bed sheets provided
  • Rollaway/extra beds: MYR 90 per night

Bathrooms

  • Shower
  • Hairdryer
  • Toilet paper
  • Towels provided
  • Dressing gowns
  • Bidet
  • Shampoo
  • Soap

Entertainment

  • 42-inch LED TV with satellite service

Outdoor areas

  • Rooftop terrace

Laundry

  • Washer/dryer
  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking

Services and conveniences

  • Concierge services
  • Daily housekeeping
  • Safe
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk
  • Free bottled water
  • 24-hour front desk

Location highlights

  • In the shopping district
  • In the city centre

Things to do

  • Fitness centre

Safety features

  • Carbon monoxide detector
  • Security system
  • Smoke detector
  • Window guards

General

  • 200 rooms
  • 51 floors

Similar properties

See similar properties

Kuala Lumpur
Kuala Lumpur
Kuala Lumpur City Centre
Kuala Lumpur City Centre
Business-friendly
Business-friendly
Guest rating 4+
Guest rating 4+
Washer and dryer
Washer and dryer
Apart-hotel
Apart-hotel
5 star
5 star

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from March 15 2023 to March 16 2023 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 90 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 300.00 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Self-parking fee: MYR 10 per day
  • Valet parking fee: MYR 30 per stay
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 90 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
All guests must show a valid passport. This is the only form of identification that is accepted at this property.
The credit card used for booking the reservation must be presented at check-in. If the cardholder cannot be present, guests must contact the property prior to arrival to make special arrangements.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
No pets and no service animals are allowed at this property

Property is also known as

Face Suites Kuala Lumpur
Face Suites Kuala Lumpur Aparthotel
The Face Suites Kuala Lumpur
Face Suites Aparthotel
Face Suites
The Face Suites Kuala Lumpur Aparthotel
The Face Suites Kuala Lumpur Kuala Lumpur
The Face Suites Kuala Lumpur Aparthotel Kuala Lumpur

Frequently asked questions

Does The Face Suites Kuala Lumpur have a pool?

Yes, this property has 2 outdoor pools and a children's pool. The swimming pool will be unavailable from March 15 2023 until March 16 2023 (dates subject to change).

How much does it cost to stay at ?

As of 23 Mar 2023, prices found for a 1-night stay for 2 adults at on 10 Apr 2023 start from RM 339.62, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Face Suites Kuala Lumpur pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Face Suites Kuala Lumpur?

Self-parking is available for MYR 10 per day. Valet parking is available for MYR 30 per stay.

What time is check-in at The Face Suites Kuala Lumpur?

Check-in begins at 3:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at The Face Suites Kuala Lumpur?

Checkout is at noon. Late check-out is available for a fee.

Where is The Face Suites Kuala Lumpur located?

Located in Kuala Lumpur City Centre, this luxury aparthotel is within a 15-minute walk of Kuala Lumpur Forest Eco Park and Petronas Twin Towers. KLCC Park and Pavilion Kuala Lumpur are also within 1 mile (2 km). Bukit Nanas Station is only a 3-minute walk and Dang Wangi Station is 5 minutes.

Can I cancel my reservation for free at The Face Suites Kuala Lumpur and receive a full refund?

Yes, The Face Suites Kuala Lumpur offers free cancellation on select room rates, because flexibility matters! Please refer to The Face Suites Kuala Lumpur cancellation policy on our site for more details about any exclusions or requirements.

The Face Suites Kuala Lumpur Reviews

The Face Suites Kuala Lumpur Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 841 out of 1451 reviews" "
" "10 - Excellent 58%
Rating 8 - Good. 436 out of 1451 reviews" "
" "8 - Good 30%
Rating 6 - Okay. 95 out of 1451 reviews" "
" "6 - Okay 7%
Rating 4 - Poor. 51 out of 1451 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 28 out of 1451 reviews" "
" "2 - Terrible 2%

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.9/10

Property conditions & facilities

Reviews

8/10 Good

Samantha Anne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Liked the property and room was lovely and spacious. We asked for a late check out but this wasn't arranged so we were locked out of our room after the normal check out time which was frustrating but overall an enjoyable stay
Stayed 3 nights in Feb 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
One of the nicest places I ever stayed. We had a huge 2 bedroom suite with a full kitchen . Very spacious, excellent shower and fast internet . Helpful concierge . We came to KL for 5 days stayed for 10. Beautiful infinity pool on the 51st floor. Easy walk to Petronas Towers and KLCC Park. Short walk to metro and monorail . Highly recommend !
Stayed 5 nights in Feb 2023

10/10 Excellent

Kathy

Stayed 5 nights in Feb 2023

4/10 Poor

Stephen

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The room design and location was nice. Their was a switch for hot water and it only lasted 3 minutes top. You can hear every car, motorcycle, and conversation from the street below (we were on 15th fllor). You have to bring your own toqel for the hotel pool, housekeeping wont give you any extra as i was told the most you can have is 3
Stayed 3 nights in Feb 2023

10/10 Excellent

Kellie

Stayed 2 nights in Jan 2023

8/10 Good

soghra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the cleanness of the suite.
Stayed 7 nights in Jan 2023

10/10 Excellent

Zach

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice, and large hotel rooms.

4/10 Poor

ANDREI

Travelled with partner
Bad Hotel -badically a rented condiminjum so not quite a hotel. Definitely not a 5* - probably room 4* but in terms of hotel Services very poor = 3* Nobody helped us or even gested to help us qith luggages. Very late checkin . Bad comunication. Breakfast - no options at all. We will never recomend this hotel to anyone.
Stayed 2 nights in Dec 2022

10/10 Excellent

Nai

Liked: Cleanliness, amenities, property conditions & facilities
Good location. Big rooms. Nice staff.
Stayed 4 nights in Dec 2022

10/10 Excellent

Henrik

Travelled with group
Liked: Cleanliness, room comfort
Great apartments and amazing infinity pool..
Stayed 1 night in Dec 2022

General hotel information

Hotel location
Kuala Lumpur
Star rating
5 star property
Nearest airport
Kuala Lumpur (KUL-Kuala Lumpur Intl.)
Accommodation type
Apartments
Nearby landmarks
Petronas Twin Towers, Suria KLCC Shopping Centre, KLCC Park