4/5 Good
MICHAEL, Newark
30 Nov 2022
Liked: Cleanliness, staff & service, property conditions & facilities
This was the better of all the places I stayed at while in Malaysia. The property was nice and surprisingly noise supresent except if people are in the building halls yelling. The staff surprised me a bit by helping to come up with solutions to any issue of the hotels shortcomings. Even cleaning staff was helpful with good customer service in passing providing things they seen I may be out of without me even having to ask. There is a pure water filter on the top floor which is helpful but unfortunately no microwave which the hotel really needs but again they staff helped me find a solution to heat up my food. The rooms are cleaner than expected with a few crevices of dust still in places, so small details are still missed (I'm also considered really tall and the cleaning staff isn't so they probably couldn't even reach where I saw). When the water gets hot in the shower its very good and the rain shower was so relaxing. The area is also excellent with many hawker like eating stations and a 8 minute walk to petaling Street (Chinatown shops and food) as well as a train 1 block from the hotel and is walking distance to Merdeka square. Now there is one big major thing that I need to report about which was a big issue for my stay. There is a 50 ringit deposit fee that is charged to everyone that is not advertised anywhere. Keeping in mind there's a 50 ringit deposit not advertised and there is no bar or restaurant. My full review will be on Google since I'm limited on words here.