Large room. Lights were challenging in the room. Living room was too big, bedroom area too small. Breakfast was fair at best. Big eaters do the buffet, small breakfast lovers go to the Italian cafe instead. Location is terrific.
Everything was very modern, much bigger room than expected, 'keurig' type espresso maker, bath very modern, plush towels and robe/slippers, safe, stocked refrigerator included, snacks/fruit waiting for us everyday, king bed with triple sheeted bed/comforter, great pillows, decorated very modern, great location, close to the tube and many tourist attractions.
We had an overnight stay here Saturday. Upon arrival we were kindly upgraded to an executive room which
boasted a balcony giving an excellent view across London. The bed was very comfortable & shower facilities very good. The hotel staff were all friendly and helpful. I am a coeliac so I had to check that they could deal with a gluten this safely in the restaurant. They produced an excellent evening meal including gluten free bread that was as good as I have ever had. A buffet style breakfast was equally well done with plenty of choice.
All in all it is very difficult to fault the facilities or the service in this hotel & would have no hesitation in staying there again.
Traveller from Chelmsford
With culture and restaurants in the immediate Blackfriars and Southwark areas; the latest events on the famed South Bank and …More
We arrived several hours early and were able to check in then for an additional fee. Then the front desk agent informed us that for another Ten Pounds , we can upgrade for the Premiere package. This included breakfast at the restaurant, entrance to the 9th floor Premiere lounge and an upgraded room. The lounge had cocktails and food for the evening with a balcony overlooking the surrounding streets and buildings. The staff made all of that second as they were very friendly and helpful. One of my eyeglass lense fell out the evening before and they took them and had them fixed while I went about my day. I also left my jacket in one of the lounges the night before. I really enjoyed the complimentary beverages!
So they also had my coat waiting for me. The staff really made my visit to London great and it was located right by an Underground Station ( the tube).
We stayed for 10 days with two kids at the hotel. The service is good, there are videogames to keep busy the kids while in the hotel, the staff was particularly nice, specially Geraldine Inocente at the counter, Tommaso the italian at the bar and Nicolas the ecuatorian at the restaurant.
It is walking distance to many interesting places.
The South Bank on the River Thames is one of the capital's foremost cultural hubs. Stroll along the Queen's Walk and take in views of London's most famous landmarks, like the London Eye and the Houses of Parliament. The Southbank Centre, one of the largest arts centers in the world, hosts concert and theater events at eminent venues including the National Theatre and the Royal Festival Hall.