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Ulasan tentang Royale Chulan Damansara

5 out of 5
Royale Chulan Damansara
2, Jalan PJU 7/3, Mutiara Damansara, Petaling Jaya, Selangor

Ulasan

8.0

Sangat Baik

Penilaian 10 - Cemerlang. 188 daripada 644 ulasan" "
Penilaian 8 - Baik. 297 daripada 644 ulasan" "
Penilaian 6 - Boleh diterima. 96 daripada 644 ulasan" "
Penilaian 4 - Lemah. 38 daripada 644 ulasan" "
Penilaian 2 - Teruk. 25 daripada 644 ulasan" "

8.0/10

Kebersihan

7.8/10

Kakitangan & perkhidmatan

7.4/10

Kemudahan

7.6/10

Keadaan hartanah & kemudahan

6.8/10

Mesra alam

Ulasan

8/10 Baik

Leong

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 3 malam pada Ogo 2019

8/10 Baik

Shahera

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Baik cuma sinki air dan bathroom air lambat turun.
Menginap 2 malam pada Mei 2019

8/10 Baik

SURIANI

Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Hotel Yang Cocok buat keluarga
Sangat memuaskan. Akan menginap disini bila kami bercuti di Kuala Lumpur .

10/10 Cemerlang

Izzat

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik

6/10 Boleh diterima

teck hwee

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
I need non smoking but force me accepted smoking room. Cleaning request but not done accordingly.

8/10 Baik

Ema Malisa, Johor Bahru

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
The Best Ever
this is the best place to stay during vacation, all the facilities are around these hotel. for sure i will come again.

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Great
Room is great and location is convenient for shopping and dining. Overall satisfied with the hotel.

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Shopping Haeven
The hotel location is great for shopping.My children really enjoyed their time at the hotel swimming pool.

8/10 Baik

Ket Yue

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
We enjoyed staying in the spacious room with a good view. The best part is the walkway from hotel to the Mutiara Damansara Metro station which is the Metro leading to Central station and all the major shopping centres We loved swimming in the infinity pool and watching the views from there.
Menginap 7 malam pada Mac 2024
Respons daripada The Management pada 19 Apr 2024
Dear Ket Yue,Greetings from Royale Chulan Damansara!Thank you for taking the time to share your feedback. We're pleased to know that you had nice stay at Royale Chulan Damansara. We look forward to welcoming you back on your next visit to KL.Best regards, Royale Chulan Damansara Management

6/10 Boleh diterima

Harish

Sukakan: Kebersihan
Tidak sukakan: Keadaan hartanah & kemudahan
Menginap 8 malam pada Feb 2024
Respons daripada The Management pada 2 Apr 2024
Dear Harish on,Greetings from Royale Chulan Damansara!Thank you for your stay! We look forward to hosting you again for another wonderful stay.

4/10 Lemah

Toshimitsu

Pengembara perniagaan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
全館禁煙で、喫煙した場合500RMの罰金と謳っている割には部屋はカビ臭く、清掃も行き届いていない。アメニティも必要最小限で日本のビジネスホテル以下。次回訪問時にこのホテルを利用するかと言われたら、利用しない。
Menginap 1 malam pada Feb 2024
Respons daripada The Management pada 2 Apr 2024
Dear Toshimitsu,Greetings from Royale Chulan Damansara!Thank you for your feedback and please accept our most sincere apologies on your recent stay. This matter has been taken seriously and it has been conveyed to the departments concerned so that necessary improvements will be made for a better experience in the future. Please know that we are doing our best in the upkeep of the property and also to maintain a certain level in our service standards.

6/10 Boleh diterima

Per

Pengembara perniagaan
Slitet Hotel med läge nära shoppingcenter.
Menginap 2 malam pada Jan 2024
Respons daripada The Management pada 2 Apr 2024
Dear Per,Greetings from Royale Chulan Damansara!Thank you for your feedback and please accept our most sincere apologies on your recent stay. This matter has been taken seriously and it has been conveyed to the departments concerned so that necessary improvements will be made for a better experience in the future. Please know that we are doing our best in the upkeep of the property and also to maintain a certain level in our service standards.

6/10 Boleh diterima

Pengembara yang disahkan

Pengembara perniagaan
Sukakan: Keselesaan bilik
Tidak sukakan: Keadaan hartanah & kemudahan
価格を考えれば、満足感が高かった。
だいぶ年数が経っているようで、メンテナンスが必要です。部屋の清潔感、wifi、スタッフ等は問題無かったです。価格や利便性を考えると、十分に有りと思います。
Menginap 4 malam pada Dis 2023
Respons daripada The Management pada 27 Dis 2023
Dear Anonymous,Greeting from Royale Chulan Damansara!Thank you for sharing your feedback. We're pleased to hear that you found satisfaction in the overall experience considering the price and convenience. We appreciate your understanding regarding the need for maintenance.Your comments about room cleanliness, wifi, and staff are noted, and we'll use your feedback to continue improving our services. If there's anything specific you'd like us to address, please feel free to let us know.We look forward to welcoming you back for another enjoyable stay.

2/10 Teruk

Ng

Pengembara perniagaan, Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Maintenace of room Is lacking
Menginap 1 malam pada Nov 2023
Respons daripada Management pada 5 Dis 2023
Dear Ng,Greeting from Royale Chulan Damansara!Thank you for sharing your feedback regarding the maintenance of your room during your recent stay on November 29, 2023. We apologize for any inconvenience you experienced, and we take your comments seriously.We are committed to ensuring the comfort and satisfaction of our guests, and your feedback will be thoroughly reviewed with our maintenance team to address any deficiencies. If you have specific details or areas that require attention, please feel free to provide more information.We appreciate your understanding and hope to have the opportunity to improve and better serve you during your future stays

8/10 Baik

Yong Boo

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Impromptu stay
Overall ok but there is only 1 body towel. Usually 4/5 star provide hand and face towel but this hotel doesn’t. Bed is soft. Overall, it is a pleasant stay.
Menginap 1 malam pada Nov 2023
Respons daripada Management pada 5 Dis 2023
Dear Yong Boo,Greeting from Royale Chulan Damansara!Thank you for sharing your impromptu stay experience with us. We appreciate your feedback and are pleased to hear that your overall stay was pleasant.We apologize for any inconvenience regarding the towels. Your comment about the availability of only one body towel has been duly noted, and we will review our amenities to ensure a more comfortable experience for our guests.We're glad you found the bed to be soft, and we hope to have the opportunity to welcome you back for another enjoyable stay. If there's anything specific you would like us to address, please feel free to let us know.

6/10 Boleh diterima

Red

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan, kemudahan
The only plus point is that it is quiet and peaceful. But the furnitures and upholstery are outdated with cracks and signs of rotting. The bed sheets had stains. Yikes. The breakfast was good, but it was 3 star at best. Price per night is expensive for the subpar things you get.
Menginap 1 malam pada Sep 2023

8/10 Baik

Wee Meng

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Rooms are spacious. Hotel is conveniently linked to The Curve which is a rather big mall. Close to Pertaling Jaya where the good food is. Room has all the standard facilities you would expect, everything was in working order. Furniture is a little worn and TV is around 29" which I think is rather small for the size of the room. All in all a pleasant experience.
Menginap 2 malam pada Sep 2023

6/10 Boleh diterima

David

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan
I think hotel need some renovation.
Menginap 4 malam pada Sep 2023

4/10 Lemah

Mitsutaka

Menginap 1 malam pada Jun 2023

10/10 Cemerlang

TAK HENG

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan
Overall is good
Menginap 1 malam pada Mei 2023

2/10 Teruk

Syed

Menginap 3 malam pada Mac 2023

8/10 Baik

Shigenori

Sukakan: Kebersihan, kakitangan & perkhidmatan
設備の劣化が目立つ。

8/10 Baik

Millicent

Pengembara perniagaan, Mengembara bersama kumpulan
Sukakan: Kakitangan & perkhidmatan, kemudahan
Staff were very friendly and always helpful, but carpets in the hallways a bit smelly I think need a bit more airing! Overall I enjoyed my stay and loved my room and room service!
Menginap 12 malam pada Okt 2022

8/10 Baik

JENILYN

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan
No deep bath only shower
Menginap 1 malam pada Sep 2022

8/10 Baik

Toh Wai Meng

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 2 malam pada Sep 2022

8/10 Baik

Khor

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Nice environments but he wall paper and some area a bit damaged due to wear and tear. I can imagine how nice it looks when the hotel was new. Generally if you want quiet, safety and walking distance to MRT then this hotel is great for you.
Menginap 2 malam pada Jul 2022

6/10 Boleh diterima

Christine

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Property is very run down, there are cracks everywhere. Room has stains on the carpet and luggage area. Floor doesn’t feel clean. Bed is comfortable though. Staff are a bit laid back and slow to response to customers.
Menginap 2 malam pada Jun 2022
Respons daripada Public Relations pada 7 Jul 2022
Dear Christine, Greetings from Royale Chulan Damansara! Thank you for taking your time in sharing your experience.Please give us the chance to serve you better on your forthcoming visit. Best regards

6/10 Boleh diterima

Pengembara yang disahkan

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Need major reno
Light bulbs spoilt, power sockets spoilt, lift without security feature (everyone can go to every floor) gym without aircon with only 2 out of 4 threadmills working Saving grace was buffet breakfast: very good selection and tasty
Menginap 3 malam pada Jun 2022
Respons daripada Public Relations pada 22 Jun 2022
Dear valued guest, Greetings from Royale Chulan Damansara! Thank you for taking the time to share your experience with us. We must apologize for the inconvenience you had experienced during your stay. We hope to have you back gain. Best regards

6/10 Boleh diterima

Azmin, Petaling Jaya

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
great location, great and helpful staff...but amenities and hotel condition is rather bad
Menginap 1 malam pada Mei 2022
Respons daripada Public Relations pada 14 Jun 2022
Dear Azmin, Greetings from Royale Chulan Damansara!thank you for choosing to stay with us. Look forward to having you back again soon.Warm regards

10/10 Cemerlang

teik hooi

Menginap 2 malam pada Mei 2022
Respons daripada Public Relations pada 25 Mei 2022
Dear Teik Hooi, Greetings from Royale Chulan Damansara! Thank you for your feedback during your recent stay with us. We hope to have the honour of welcoming back to our hotel. Warm regards

10/10 Cemerlang

SITI NOOR ROSSALWANA BINTI

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
great stay!
Menginap 1 malam pada Apr 2022
Respons daripada Public Relations pada 14 Jun 2022
Dear Siti, Greetings from Royale Chulan Damansara! we are certainly glad that you had a great stay with us.We hope to have the honour of welcoming you back to our hotel. Warm regards

8/10 Baik

Sarah

Menginap 1 malam pada Apr 2022
Respons daripada Public Relations pada 13 Mei 2022
Dear Sarah, Greetings from Royale Chulan Damansara! Thank you for choosing to stay with us. Look forward to having you back again soon.Warm regards

6/10 Boleh diterima

Declan

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Facilities are not well maintained
Overall, quite disappointing. The hotel was poorly maintained. Wall paper was peeling, the doors made squeaky noises, the carpet looks worn out, the furniture were damaged. The room also had a musky smell.
Menginap 2 malam pada Apr 2022
Respons daripada RCD pada 26 Apr 2022
Dear Declan, Greetings from Royale Chulan Damansara! Thank you for choosing to stay with us. Please accept our most sincere apologies for the inconvenience you had experienced during your stay. Our management has been informed and will take necessary steps for improvement. Hope to have you staying with us again soon. Warm regards

8/10 Baik

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
We checked in at 4PM and yet one room was not ready.
Menginap 2 malam pada Dis 2021
Respons daripada Public Relations pada 7 Jan 2022
Dear valued guest, Greetings from Royale Chulan Damansara! Thank you for choosing to stay with us. We are very sorry to hear about your unpleasant experienced during your stay.We hope to have the honour of welcoming you back to our hotel. Warm regards

10/10 Cemerlang

WAN NOR HASNY

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Dis 2021
Respons daripada Public Relations pada 7 Jan 2022
Dear Wan, Greetings from Royale Chulan Damansara! Thank you for choosing to stay with us. Look forward to having you back again soon.Warm regards

6/10 Boleh diterima

LOONG KIT

Pengembara perniagaan
Tidak sukakan: Kebersihan
The room have some stinky smell like carpet are wet before.
Menginap 3 malam pada Okt 2020
Respons daripada Public Relations pada 21 Dis 2020
Dear Loong Kit, Greetings from Royale Chulan Damansara! Thank you for choosing to stay with us. We are very sorry to hear about your unpleasant experience during your stay. We hope to have the honor of welcoming you back to our hotel. Warm regards.

10/10 Cemerlang

teik hooi

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Sep 2020
Respons daripada Public Relations pada 21 Dis 2020
Dear Teik Hooi, Greetings from Royale Chulan Damansara! We are certainly glad that you had a great stay with us.We hope to have the honour of welcoming you back to our hotel. Warm regards

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 1 malam pada Sep 2020
Respons daripada Public Relations pada 21 Dis 2020
Dear valued guest, greetings from Royale Chulan Damansara! thank you for choosing to stay with us. Look forward to having you back again soon.Warm regards.

10/10 Cemerlang

TIM MUN

Menginap 2 malam pada Ogo 2020
Respons daripada Public Relations pada 21 Dis 2020
Dear Tim Mun, greetings from Royale Chulan Damansara! We are certainly glad that you had a great stay with us.We hope to have the honour of welcoming you back to our hotel. Warm regards.

4/10 Lemah

Hengwai

Pengembara perniagaan
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
Menginap 1 malam pada Jul 2020
Respons daripada Public Relations pada 21 Dis 2020
Dear Hengwai, greetings from Royale Chulan Damansara! Thank you for choosing to stay with us. Look forward to having you back again soon.Warm regards.

8/10 Baik

HLYK, SGP

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
It was a weird stay this trip Booked a club room again and had excess to the executive lounge However I was charged for consuming can drinks in the room’s mini fridge ! When as a guest I could have had it free at the lounge just 25meters from the room It was real funny 😂 every time I think about it
Menginap 4 malam pada Mac 2020
Respons daripada Public Relations pada 19 Mac 2020
Dear valued guest, Greetings from Royale Chulan Damansara! Thank you for taking your time in sharing your detailed experience.We must apologize on the drinks issue and will highlight to the Front Office Manager for her attention. Please give us the chance to serve you better on your forthcoming visit.Warm regards

8/10 Baik

Joyce

Pengembara perniagaan
Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
20% off F&B
Great service as always. They even gave me a 20% discount off my F&B bill when I mentioned I was a silver member . No hassle. It’s good to know hotel are recognizing that FITs are going to bring in the business during these CV19 times...
Menginap 1 malam pada Mac 2020
Respons daripada Public Relations pada 13 Mac 2020
Dear Joyce, Greetings from Royale Chulan Damansara! We are glad to hear that you had a good stay with us. Thank you for putting a mention of our service in your feedback. Look forward to having you back again soon, Warm regards

8/10 Baik

teik hooi

Menginap 2 malam pada Mac 2020
Respons daripada Public Relations pada 21 Dis 2020
Dear Teik Hooi, greetings from Royale Chulan Damansara! thank you for choosing to stay with us. Look forward to having you back again soon.Warm regards.

6/10 Boleh diterima

Pengembara yang disahkan

Menginap 1 malam pada Feb 2020
Respons daripada Public Relations pada 21 Dis 2020
Dear valued guest, greetings from Royale Chulan Damansara! Thank you for choosing to stay with us. Look forward to having you back again soon.Warm regards.

8/10 Baik

HLYK, Singapore

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
I’ve stayed this at property for nearly as long that it has been around It’s conveniently located and being near The Curve & Kidszania makes it a good location for families and don’t forget it has it own skating rink Rooms are getting old and dated though with some rooms requiring a makeover hopefully they could do this in phases so that it will continue to be a go to place to stay Some areas of the hotel do require immediate attention with floor tiles losing its grouting & popping tiles in other area of the hotel They do have eateries within the hotel however there are more food choices just steps away It’ll still be my choice of stay for years to come
Menginap 4 malam pada Feb 2020
Respons daripada Public Relations pada 9 Mac 2020
Dear HLYK, Greetings from Royale Chulan Damansara! We appreciate your feedback and kind comments on our location. In reference to your feedback on our rooms and furnishing,we would like to inform that maintenance works are currently being carried out on a staggered basis in the effort of preserving our rooms and hotel's interior. We look forward to having you stay with us again. Warm regards

8/10 Baik

Pengembara yang disahkan

Pengembara perniagaan
Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
古いが清潔
建物自体は古いがきちんとメンテされており清潔な印象。エレベータが遅くて部屋から遠い。朝食は種類が豊富だが、スタッフのサービスはイマイチ。ショッピングセンターが隣接しており便利。飲食店も多い。
Menginap 1 malam pada Feb 2020
Respons daripada Public Relations pada 21 Dis 2020
Dear valued guest, greetings from Royale Chulan Damansara! Thank you for choosing to stay with us. Look forward to having you back again soon.Warm regards.

6/10 Boleh diterima

Pengembara yang disahkan

Menginap 1 malam pada Feb 2020
Respons daripada Public Relations pada 21 Dis 2020
Dear valued guest, Greetings from Royale Chulan Damansara! Thank you for choosing to stay with us. Look forward to having you back again soon.Warm regards.

8/10 Baik

LimBS, Perth

Mengembara bersama pasangan
Location is good. The Curve is a great place for shopping and entertainment Plenty of eating places and walking distance to MRT station
Menginap 5 malam pada Feb 2020
Respons daripada Public Relations pada 12 Feb 2020
Dear Lim, thank you for choosing to stay with us.It is great to know that you liked our hotel location. Look forward to having you back again soon. Warm regards, Public Relations Department

8/10 Baik

Malathi, Singapore

Mengembara bersama keluarga
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
The discounted rate offered for breakfast at the point of check-in was good but it was not made clear that the offer is only valid at the point of check-in.
Menginap 3 malam pada Jan 2020
Respons daripada Public Relations pada 30 Jan 2020
Dear Malathi, thank you for feedback. We look forward to welcoming you back soon. Best regards,Public Relations Department

10/10 Cemerlang

Lawrence Tan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Jan 2020
Respons daripada Public Relations pada 30 Jan 2020
Dear valued guest, we are certainly glad that you had a great stay with us. we would love to have you staying with us again. Best regards, Public Relations Department