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Sunway Pyramid Hotel

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Overview of Sunway Pyramid Hotel

VIP Access

Sunway Pyramid Hotel

4.0 star property

4.2/5 Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services
  • Parking available
Map
Persiaran Lagoon, Bandar Sunway, Petaling Jaya, Selangor, 47500

Explore the area

  • Popular LocationSunway Pyramid Mall1 min walk
  • Popular LocationPinnacle Sunway4 min walk
  • Popular LocationSunway Mentari Business Park10 min walk
  • AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)42 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

Petaling Jaya

Located in Bandar Sunway neighbourhood, Sunway Pyramid Hotel is connected to a shopping centre. Travellers who have shopping on the agenda can visit Sunway Pyramid Mall and Mid Valley Megamall. Looking to enjoy an event or a game while in town? See what's happening at Bukit Jalil National Stadium or Axiata Arena. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • Sunway Pyramid Mall - 1 min walk
  • Sunway Pyramid Convention Centre - 1 min walk
  • Pinnacle Sunway - 4 min walk
  • Sunway Mentari Business Park - 10 min walk
  • Hospital Pusat Perubatan Sunway - 15 min walk

Getting around

  • SS 15 - 5 min drive
  • Taman Bahagia Station - 8 min drive
  • Kuala Lumpur International Airport (KUL) - 42 min drive

About this property

Sunway Pyramid Hotel

4-star hotel in the heart of Bandar Sunway, rejuvenated in 2016
Sunway Pyramid Mall is located near Sunway Pyramid Hotel, which provides a round-trip airport shuttle, a shopping centre on site and dry cleaning/laundry services. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and conference space.
You'll also find perks such as:
  • Buffet breakfast (surcharge), a free area shuttle and valet parking (surcharge)
  • An area shuttle, smoke-free property and a banquet hall
  • Luggage storage, concierge services and free newspapers
  • Guest reviews give good marks for the helpful staff and proximity to shopping
Room features
All guest rooms at Sunway Pyramid Hotel offer comforts, such as 24-hour room service and air conditioning, as well as amenities, such as complimentary wireless Internet access and safes. Guest reviews speak positively of the size rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with showers and bidets
  • LED TVs with premium channels
  • Electric kettles, daily housekeeping and electrical adapters/chargers

Languages

Arabic, Chinese (Cantonese), Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
Reservations are required for the use of certain on-site facilities
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Covered self parking on site (MYR 15 per night; includes in/out privileges)
  • Valet parking on site (MYR 30 per day)
  • Return airport shuttle (surcharge) from 7:00 AM to 11:30 PM
  • Airport shuttle on request
  • Free local area shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AMโ€“10 AM: MYR 54.80 for adults and MYR 26 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Shopping centre

Family friendly

  • Free area shuttle
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Conference space
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path to lift
  • Wheelchair accessible (may have limitations)

More

  • Renovated entire property โ€“ April 2016
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing

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Policies

Check-in

82% of travellers were happy with check-in
Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: MYR 54.80 for adults and MYR 26 for children (approximately)
  • Airport shuttle fee: MYR 170 per vehicle (roundtrip, maximum occupancy 4)
  • Covered self-parking fee: MYR 15 per night (in/out privileges)
  • Valet parking fee: MYR 30 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sunway Pyramid Hotel Petaling Jaya
Sunway Pyramid Petaling Jaya
Pyramid Tower Hotel At Sunway Lagoon Petaling Jaya
Pyramid Hotel At Sunway Lagoon
Sunway Pyramid Hotel Hotel
Sunway Pyramid Hotel Petaling Jaya
Sunway Pyramid Hotel Hotel Petaling Jaya

Frequently asked questions

Is Sunway Pyramid Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at ?

As of 30 Sept 2022, prices found for a 1-night stay for 2 adults at on 31 Oct 2022 start from RMย 297.9, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Sunway Pyramid Hotel?

Self-parking is available for MYR 15 per night. Valet parking is available for MYR 30 per day.

What time is check-in at Sunway Pyramid Hotel?

Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Sunway Pyramid Hotel?

Checkout is at noon.

Does Sunway Pyramid Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 7:00 AM-11:30 PM on request. A fee of MYR 170 per vehicle applies.

Where is Sunway Pyramid Hotel located?

Located in Bandar Sunway, this hotel is steps away from Sunway Pyramid Convention Centre and Sunway Pyramid Mall. Pinnacle Sunway and Sunway Mentari Business Park are also within 10 minutes. Kuala Lumpur Setia Jaya KTM Komuter Station is 20 minutes by foot.

Can I cancel my reservation for free at Sunway Pyramid Hotel and receive a full refund?

Yes, Sunway Pyramid Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Sunway Pyramid Hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 237 out of 568 reviews
5 - Excellent 42%
Rating 4 - Good. 260 out of 568 reviews
4 - Good 46%
Rating 3 - Okay. 44 out of 568 reviews
3 - Okay 8%
Rating 2 - Poor. 21 out of 568 reviews
2 - Poor 4%
Rating 1 - Terrible. 6 out of 568 reviews
1 - Terrible 1%

4.3/5

Cleanliness

4.2/5

Staff & service

4.2/5

Amenities

4.2/5

Property conditions & facilities

4.3/5

Eco-friendliness

3/5 Okay

Vincent
Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Perfect location for the shoppers. Very busy, however concierges very helpful.
Stayed 3 nights in Sep 2022

4/5 Good

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valet parking was bad
Parking were too expensive , was told by valet staff hotel parking lot was first come first serve . Managed to park in front of the hotel and couple hr later , they shifted my car to open car park under hot sun for 4 days
Stayed 3 nights in Jun 2022

5/5 Excellent

Nik Hisammuddin
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2022

4/5 Good

Mona
Stayed 3 nights in May 2022

3/5 Okay

Goay
Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The pillow is smelly , The toilet is not wash properly Need to improve this for the betterment
Stayed 1 night in May 2022

4/5 Good

Siow Hoong
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

5/5 Excellent

Joshua
Stayed 2 nights in May 2022

4/5 Good

Benson
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Facilities under Reno
the middle hotel from the 3 hotel chains in Sunway. no facilities in the hotel building, everything depend on the main Sunway Resort which is a 5~10 minute walk away (fully sheltered and aircon). unfortunately during my stay, the pool and gym are under going renovation, that basically means there is no facilities. you might be better off staying at the cheaper Clio hotel which house a pool and breakfast area in the same building. the paid breakfast spread is very good, more than enough variety to cater to even the most fussy eater.
Stayed 4 nights in May 2022

5/5 Excellent

John
Stayed 5 nights in May 2022

5/5 Excellent

Patrick
Stayed 1 night in May 2022

General hotel information

Hotel locationPetaling Jaya
Star rating4 star property
Nearest airportKuala Lumpur (KUL-Kuala Lumpur Intl.)
Nearby landmarksSunway Pyramid Mall, Petronas Twin Towers, KLCC Park