6/10 Okay
Wilfred
Travelled with family and small children
20 Mar 2023
Liked: Cleanliness, property conditions & facilities
The hotel is new, clean, with luxurious and spacious rooms which were perfect for our traveling party (family of 4 including 2 young children). The service could have been better as we ran out of bathroom amenities which were not replenished timely. The complementary water bottles in the room where plastic (not eco friendly) and the bottle caps. where very hard to open, to the point that I developed a slight abrasion from trying to open them. The staff are friendly and helpful and will go beyond to make sure your stay is as perfect as possible. The only caveat is during breakfast once it get's a little bit busy, the staff seems to. not be able to cope that well and the service level drops a little.
Parking at the hotel is convenient as it is within the property, however in the 3 days we stayed at the hotel we were sent the wrong way to park twice as it changed how to drive into the carpark which was a touch inconvenient. Another opportunity could be to make it easier for someone staying a few days to have the car registered to avoid having to validate a parking ticket every day (adds another step/logistic task to one's day).
Wilfred
Stayed 3 nights in Mar 2023