In-room safe, iron/ironing board, free WiFi, bed sheets

Reviews of MoMo's Kuala Lumpur

3 out of 5
MoMo's Kuala Lumpur
316 Jalan Tuanku Abdul Rahman, Kuala Lumpur, KL

Reviews

8.8

Excellent

Rating 10 - Excellent. 31 out of 51 reviews" "
Rating 8 - Good. 13 out of 51 reviews" "
Rating 6 - Okay. 3 out of 51 reviews" "
Rating 4 - Poor. 3 out of 51 reviews" "
Rating 2 - Terrible. 1 out of 51 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 2nd time staying at MoMo's, perfect for solo traveller or small group of friends to stay. MRT Station is just walking distance
Stayed 2 nights in May 2024

6/10 Okay

André Michael, Bridgetown

Liked: Cleanliness, amenities, property conditions & facilities
I totally get the concept they are going for and it works for them, but as for someone from the western world, at times the approach failed. The rooms serves its general purpose , but one plug in a room in 2024 trying to a charge a laptop, a cellphone, earpods etc can be a challenge. Location is perfect for those who want to shop yet still have those small conveniences like experiencing local foods and Malaysian culture. I would highly recommended those persons looking not to spend a fortune in hotel accommodation but yet feel like they are getting there moneys worth to stay here. P.S the lobby area smells AMAZING.
Stayed 4 nights in May 2024

10/10 Excellent

Kashief

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean, and they really aim to help you with any questions you might have.
Stayed 1 night in May 2024

8/10 Good

Debi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall aesthetic and atmosphere of the property is properly thought out, reflecting the hotel's unique identity. The room was clean and cosy and the design and layout of the room made me look forward to resting in it. Pretty good value for money.
Stayed 1 night in Apr 2024

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Value for money, good food , wish there were more hooks for towels
Stayed 2 nights in Apr 2024

10/10 Excellent

Nida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff and their energy
Stayed 6 nights in Mar 2024

4/10 Poor

Evgeny, Brooklyn

Disliked: Staff & service, amenities, property conditions & facilities
Wouldn't stay again. Unless you're staying for a day and strictly on a budget. The receptionist tried to charge me city tax twice although it was paid via Expedia automatically. The stuff didn't help with my extra request. Also, the elevator wasn't working the day I arrived, but was fixed next day. The location is OK, 20-25 min walkable to most tourist places. Rooms are very small.
Stayed 3 nights in Mar 2024

10/10 Excellent

Iftikhar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Feb 2024

10/10 Excellent

Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a short stay in the heart of the city, within walking distance to many places in KL. I was pleasantly surprised to have a great view of the KL skyline!
Stayed 4 nights in Jan 2024

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place you need to stay
Very nice place, we even extended our stay. Clean, location 2 minutes walk from the green line for monorail, comfortable, nice staff, lot of things around. We recommend 200%
Stayed 2 nights in Jan 2024

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Very small room but a good place, although missing a small table in the room, a bit noisy in the mornings due to the breakfast somewhere downstairs clean place a friendly staff.
Stayed 1 night in Aug 2023
Response from Roswan | Executive Assistant Manager on 30 Aug 2023
Dear Carlos, thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you found our hotel to be a good place with a friendly staff and a clean environment. We appreciate your comments regarding the room size, and we apologize if the room dimensions were not as spacious as you expected. Your suggestion about having a small table in the room is duly noted and will be taken into consideration as we continue to enhance our room amenities. We're glad you enjoyed our breakfast offerings, but we're sorry to hear about the noise in the mornings. We'll look into this issue to ensure a quieter experience for our guests. Your input is valuable to us, and we're committed to improving based on your feedback. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved experience in the future. Warmest Regards, Roswan Executive Assistant Manager

8/10 Good

Wai-Ping

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money
Stayed 20 nights in Mar 2023
Response from Roswan | Executive Assistant Manager on 23 Apr 2023
Dear Wai-Ping, Thank you for your kind words! We're glad that you found our service to be a good value for your money. It means a lot to us to hear that our efforts are appreciated. We hope to see you again soon!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great place! Good location, good wi-fi, very clean. Only one thing was not great, it's view from the window. We are paid Cityview, but we are get a view on a back of the house front (simply wall). We was too tired to speak about that with manger because of the flight.
Stayed 2 nights in Mar 2023
Response from Roswan | Executive Assistant Manager on 29 Mar 2023
Thank you for taking the time to leave us a review. We're glad to hear that you found our location convenient, our Wi-Fi reliable, and our rooms clean. However, we're sorry to hear that the view from your window did not meet your expectations. We apologize for any inconvenience this may have caused and understand your frustration. We do offer different types of room views, and we regret that there may have been a mix-up with your reservation. We wish we had the opportunity to rectify the issue during your stay, and we're sorry that you were too tired to speak with our manager about it. We'll take note of your feedback and do our best to ensure that our guests' preferences are properly communicated and accommodated in the future. Thank you again for your feedback, and we hope to have the opportunity to welcome you back to our hotel for a more enjoyable stay.

8/10 Good

Ke Feng

Liked: Staff & service, property conditions & facilities
Overall I definitely enjoyed my stay there staff was friendly and helpful, daily housekeeping staff has been cleaning my room and providing amenities. But a few things that i find unacceptable is that bathroom mould has been piling up as is not been clean for a long time. I was trying to extend my stay and went to the front desk but was told I’m unable due to fully booked, which I’m confused since I work in hospitality it should definitely be no issue at all plus the official website indicates they are availability. I would definitely stay here again as they have earn my support :)
Stayed 6 nights in Mar 2023
Response from Roswan | Executive Assistant Manager on 27 Mar 2023
Dear Ke Feng,Thank you for your review and for choosing our hotel for your stay. We are pleased to hear that you enjoyed your overall experience and that our staff provided friendly and helpful service.We are sorry to hear about the issue with the bathroom mould, and we apologize for any inconvenience this may have caused. We take all guest feedback seriously and have shared your comments with our housekeeping team to ensure that this issue is addressed promptly.Regarding the confusion with extending your stay, we apologize for any miscommunication that may have occurred. We always try our best to accommodate our guests' needs, but unfortunately, due to high demand, we were fully booked during your stay. We encourage guests to book early to avoid any disappointment.Once again, thank you for your valuable feedback and for choosing our hotel. We are happy to hear that you would consider staying with us again, and we look forward to welcoming you back in the future.

10/10 Excellent

MOHAMMED IBRAHIM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very cosy. The staff were friendly and approachable. The hotel is located near Medan Tuanku Monorail station. Would definitely come again and recommend it to my family & friends.
Response from Roswan | Executive Assistant Manager on 14 Feb 2023
Dear Mohammed Ibrahim, thank you so much for leaving a review about your recent visit to MoMo's Kuala Lumpur. We are glad that the wonderful location has suited your plans well. We would also like to thank you for recommending us to your family and friends. See you again soon!

2/10 Terrible

Doane Jay

Response from Roswan | Executive Assistant Manager on 29 Mar 2023
Dear Minju, thank you for taking the time to provide feedback about your recent stay with us. We're sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience caused. At MoMo's Kuala Lumpur, we strive to provide our guests with the best possible experience, and we regret that we fell short in your case. We take all feedback seriously and will use your comments to improve our services. If possible, we would appreciate more details about the issues you experienced during your stay so that we can address them more effectively. We'd also like to extend an invitation to you to contact us directly so that we can discuss the matter further. Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to serve you better in the future.

8/10 Good

Dianah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the coziness of the room. Compact and comfy with all the basic necessities provided. Staff were all friendly.
Stayed 3 nights in Oct 2022
Response from Roswan | Executive Assistant Manager on 3 Nov 2022
Dear Dianah, thank you for taking the time to share your recent experience at MoMo’s Kuala Lumpur Lumpur. We are pleased that you enjoyed so much of this establishment

8/10 Good

Delson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022
Response from Roswan | Executive Assistant Manager on 25 Sept 2022
Dear Delson,Thank you for your review and for choosing MoMo's Kuala Lumpur Name. We are delighted to know that you enjoyed your stay, and we are looking forward to having you again as our guest.

10/10 Excellent

Teo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022
Response from Roswan | Executive Assistant Manager on 29 Mar 2023
Dear Teo, thank you for leaving us with an excellent score At MoMo's Kuala Lumpur, we pride ourselves on providing our guests with a memorable and comfortable stay, and we're delighted to know that we succeeded in your case. We hope to have the pleasure of welcoming you back to our hotel in the near future. Thank you again for choosing to stay with us.

4/10 Poor

Zalina

Stayed 2 nights in Jun 2022
Response from Roswan | Executive Assistant Manager on 25 Sept 2022
Dear Zalina, thank you for your review and for choosing MoMo's Kuala Lumpur Name. We are delighted to know that you enjoyed your stay, and we are looking forward to having you again as our guest.

10/10 Excellent

umi

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all staff at the hotel are very nice
Stayed 1 night in Mar 2022
Response from Roswan | Executive Assistant Manager on 8 Mar 2022
Dear Umi, The team here at MoMo's Kuala Lumpur is thrilled to receive such a great rating. Thank you so much! We hope to host you again soon!

4/10 Poor

Meyee

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Roswan | Executive Assistant Manager on 8 Mar 2022
Dear Meyee, We’re so sorry that your stay experience at MoMo's Kuala Lumpur did not match your expectations. But we appreciate you staying with us on this visit, and we sincerely hope that you will give us another chance to restore your faith in MoMo's Kuala Lumpur and also our hospitality.

8/10 Good

Cheng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall all ok .juz only loud noice come from main road ..the price paid is definitely worth for stay.
Stayed 2 nights in Oct 2021
Response from Roswan | Executive Assistant Manager on 25 Sept 2022
Dear Cheng, Thank you for your review and for choosing MoMo's Kuala Lumpur Name. We are delighted to know that you enjoyed your stay, and we are looking forward to having you again as our guest.

10/10 Excellent

Noor Nabila

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Everything perfect. 💗👍
Stayed 2 nights in Sep 2020
Response from Nur Izni on 1 Nov 2020
Dear Nabila, Thank you for the fantastic review. I am so pleased to hear that the team made you feel so welcome and your kind comments will be passed on. We hope you enjoyed your trip to Kuala Lumpur and we look forward to welcoming you back in the future. Kindest regards, Nur Izni Duty Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was first attracted by the minimalist design; all white, light wood, circular fluorescents and a raised platform bed. MoMo's gets the basics right. Comfortable beds, big fluffy towels, super clean rooms and friendly staff. Alena in particular was really friendly and helpful, especially as I had arrived at 7am the morning after I was due because of a cancelled flight. Located in Chiw Kit a short walk to a large mall in one direction and the traditional Chiw Kit market in the other; MoMo's is also close to a monorail station for easy access elsewhere in KL. Five stars from me, highly recommended!
Stayed 3 nights in Feb 2020
Response from Caroline on 7 Mar 2020
Hello Guest Thank you for your fabulous review and 5 star rating. We are so delighted you enjoyed all aspects of your stay with us, including our friendly staff. we look forward to welcoming you back again soon. Warmest wishes Caroline General Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
💋Momo
Great Value!
Stayed 2 nights in Feb 2020
Response from Nur Izni on 10 Feb 2020
Dear Lisa, Thank you for the fantastic review. We hope to welcome you back very soon. Regards, Nur Izni Duty Manager

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Caroline on 28 Jan 2020
Hello Aaron Many thanks for your rating. We look forward to welcoming you back in the not too distant future. Warmest wishes Caroline General Manager

10/10 Excellent

Emma, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is so sparkling clean and modern, I loved it! The colors and little details make it a perfect stay for anyone.
Stayed 4 nights in Jan 2020
Response from Caroline on 26 Jan 2020
Hello Emma Thank you for the wonderful review of MoMo's our social hotel. I am so delighted you loved it and found the hotel to be so sparkling clean and modern. We look forward to seeing you again in the not too distant future. Warmest wishes Caroline General Manager

8/10 Good

Danielmleong, Singapore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location on the map seem good by the road but due to foliage the main entrance seem to be blocked and many times I call for a GRAB it do not know where to stop and it stop on the opposite side of the road. Entrance sign only lights up in Pink florescence only at night during the day the word MOMO can only be seen when you are in front of the hotel. Hotel room has just bare necessity of a bed a safe deposit box and a chair, very good quality TV with good channels, the bathroom has nice shampoo, shower gel and hand wash, two towel, floor towel and nothing else so you need to bring your own razor, toothbrush and toothpaste. For the Crash Pad I chose it is elevated so for those who are not too keen on this beware as it is something you want to consider. For business user there is no table so you have to work on the bed. There is only one plug and two USB outlets near the bed, the other outlet is near the safe. This time when I was there the staff have been nice, the bottled water in room when empty you can go to the ground floor for refill. When cleaning not sure if because I placed the towel hanging in the bathroom it was not changed but the floor towel was changed as it was wet. Also on Friday night beware as they have Karaoke or singing session on ground floor you can clearly enjoy the music in your room as well without going down. There is a window in the room but it has no view as it looks into the hotel so I keep it close mainly. Overall for the price it is nice.
Stayed 2 nights in Jan 2020
Response from Nur Izni on 15 Jan 2020
Dear Daniel, Thank you for taking time to leave a review of your recent stay with us here at Momo's Kuala Lumpur. The ideal pick up and drop off point will be at The Chow Kit hotel which is located next door (our sister hotel). As for toothbrush we do provide upon request, you may approach any of our hosts at the reception or dial '0' for assistance and they will be more than happy to assist. We're committed to doing our best for the environment, so we do what we can to reduce,reuse and recycle. Sheets and towels are changed every 3 days; if you wish them to be changed more often, please contact our hosts or housekeeping. The playground is our collaborative space, if you wish to do your work you can actually come down to utilize the space. We hope to welcome you back in the not too distant future. Best regards, Nur Izni Duty Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Caroline on 10 Jan 2020
Hello Thank you for the 5 star rating! We appreciate the support and hope to see you again soon. Warmest wishes Caroline General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modernish and the staff are friendly. Like how minimalist yet detailed the room is. Will definitely be back!
Stayed 1 night in Dec 2019
Response from Caroline on 4 Jan 2020
Hello Many thanks for your great review of MoMo's our social hotel. Delighted to read to like our minimalist guest rooms that have everything you need and nothing you don't and you found the staff to be friendly. We look forward to welcoming you back again soon. Warmest wishes Caroline General Manager

10/10 Excellent

Yu jung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
모노레일 주변에 위치해서 좋았어요! 뷰도 나쁘지않았고, 화장실도 방도 크기 적당하고 청결했어요! 가격도 저렴하고 전 정말 만족했습니다!!
Stayed 3 nights in Jan 2024

10/10 Excellent

Hiroshi

Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
직원들은 친절합니다.잠자고샤워만 가능.청소를기대할 수 없어요. 3박동안 시트와먼지는 늘그대로였고 수건은 대타월만2개.쓰레기통은화장실에하나
Stayed 3 nights in Nov 2023

8/10 Good

S

Stayed 3 nights in May 2023
Response from Roswan | Executive Assistant Manager on 3 Jun 2023
Dear S, thank you for leaving us with an excellent score. We look forward to another opportunity of hosting you again soon. Best, Roswan Executive Assistant Manager

10/10 Excellent

YUANHSIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Roswan | Executive Assistant Manager on 12 Apr 2023
Dear Yuanhsin, thank you so much for taking the time to leave us a positive review. We're thrilled to hear that you had a great experience with us and that you enjoyed your stay. Our team works hard to ensure that every guest has a wonderful and memorable stay, and it's always rewarding to hear that we've succeeded. We hope to have the pleasure of welcoming you back soon for another fantastic stay.

10/10 Excellent

WEI-YAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like Momo's hotel, it was really great for us. All the staffs are really friendly and nice. Thank you momo's team. If I had next trip in KL, i must go there again!! Thank you !!
Stayed 4 nights in Mar 2023
Response from Roswan | Executive Assistant Manager on 5 Apr 2023
Dear Wei-Yan, thank you for taking the time to write such a wonderful review of our hotel. We are thrilled to hear that you enjoyed your stay with us and that our staffs were able to provide you with exceptional service. We are delighted that you enjoyed our hotel's amenities and had a great experience during your stay. We are committed to providing all of our guests with an exceptional experience, and we are happy to have met your expectations. We look forward to welcoming you back to Momo's Hotel when you next visit KL. Thank you again for your kind words. Best regards, Roswan Executive Assistant Manager

10/10 Excellent

Kazuma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 19 nights in Mar 2023
Response from Roswan | Executive Assistant Manager on 27 Mar 2023
Dear Kazuma, Thank you for leaving us an excellent score about your recent stay at MoMo's Kuala Lumpur. We look forward to another opportunity of hosting you again soon.

10/10 Excellent

Minju

Stayed 1 night in Feb 2023
Response from Roswan Rasip on 12 Feb 2023
Dear Minju, Thank you for your review and for choosing MoMo's Kuala Lumpur. We are delighted to know that you enjoyed your stay, and we are looking forward to having you again as our guest.

10/10 Excellent

Minju

Stayed 1 night in Feb 2023
Response from Roswan Rasip on 12 Feb 2023
Dear Minju, Thank you for your review and for choosing MoMo's Kuala Lumpur, We are delighted to know that you enjoyed your stay, and we are looking forward to having you again as our guest.

8/10 Good

Manami

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, good service !
Stayed 2 nights in Aug 2022
Response from Roswan | Executive Assistant Manager on 13 Sept 2022
Thank you for taking a moment to share your experience at MoMo's Kuala Lumpur. Our team is so glad to hear that you enjoyed your stay. We look forward to seeing you again soon.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms that have view to the city have the big problem that it’s so noisy after midnight. It’s very difficult to try to sleep more in Friday. The room it’s good and the bathroom
Stayed 5 nights in Mar 2020
Response from Caroline on 19 Mar 2020
Hello Guest Thank you for leaving a review of your recent stay with us I am pleased you like the room and bathroom. Our host's are able to provide earplugs if required. We do hope to welcome you back again soon. Warmest wishes Caroline General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Momos är splitternytt och modernt. Ett budjet/businesshotel nära monorail. Dush perfekt,sängar,lakan,täcken och handukar superbra. De mindre rummen är väldigt små. Får knappt plats för att öppna resväska. I den moderna inredningen har de glömt bort upphängningsmöjlighet för kläder. Det här är ett hotell att sova gott i men inget rum man hänger på.
Stayed 1 night in Feb 2020
Response from Caroline on 14 Mar 2020
Hello Guest, Thank for your review of MoMo's our social hotel with micro rooms. We are delighted you enjoyed your stay with us and hope that we will be able to welcome you back again soon. Warmest wishes Caroline General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Momos är splitterny i modern design. Vissa av rummen är väldigt små. Badrummet och duschen är fantastisk. Det finns ingen plats att hänga några kläder. Fina sängkläder och handdukar. I det minsta rummet finns knappt plats att öppna resväskan. Personalen är väldigt hjälpsamma och trevliga.
Stayed 3 nights in Feb 2020
Response from Caroline on 11 Feb 2020
Hello Thank you for your great review of MoMo's our social hotel with micro rooms. I'm pleased to read you enjoyed the bathroom, shower, linen and towels. Our minimalist rooms have everything you need and nothing you don't. We look forward to welcoming you back again soon. Warmest wishes Caroline General Manager