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Reviews of Silka Cheras

3.5 out of 5
Silka Cheras
No 100, Jalan Cheras, Phoenix Business Park, Cheras, Federal Territory of Kuala Lumpur

Reviews

7.0

Good

Rating 10 - Excellent. 43 out of 317 reviews" "
Rating 8 - Good. 133 out of 317 reviews" "
Rating 6 - Okay. 87 out of 317 reviews" "
Rating 4 - Poor. 33 out of 317 reviews" "
Rating 2 - Terrible. 21 out of 317 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Chan

Travelled with partner
Disliked: Cleanliness
Need more security
Stayed 2 nights in Mar 2024

6/10 Okay

Victor

Travelled with family
Liked: Room comfort
Stayed 2 nights in May 2023

4/10 Poor

OOI

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
not as good as before
the cleanliness of the hotel really need to improve. the pillows, pillow cases are molded and smelly. the toilet bowl are stained.
Stayed 2 nights in Dec 2020

6/10 Okay

Abd Rahim

Travelled with family
I have stayed at Silka Cheras a
Stayed 2 nights in Sep 2020

4/10 Poor

Ghuan

Liked: Staff & service
There is no hot water in the bath room (Maybe the water heater is malfunctioning) Also, there is no towels when I checked in the room, have requested from the staff for few times, and it was delivered after an hour Thus, do not have any restaurant beside the mall, have to drive out or delivery for food
Stayed 1 night in Sep 2020

10/10 Excellent

Sri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & comfort
worth for price for stay. But no any restaurent in the mall beside old town. Very less option for customer to dine in. Need to go out or order online delivery.
Stayed 1 night in Aug 2020

6/10 Okay

chan

Stayed 1 night in Aug 2020

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is located jus
Stayed 1 night in Aug 2020

4/10 Poor

Chu

Business traveller
Disliked: Cleanliness, property conditions & facilities
Condition worst
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Just a great place to stay
Stayed 1 night in Jul 2020

8/10 Good

EsmondLee, KK

Business traveller, Travelled with partner
Liked: Staff & service
In need of more cleanliness in the room & hopefully be able to provide Disposable toothbrushes & toothpaste for much conveniently.
Stayed 1 night in Jul 2020

10/10 Excellent

Irni suryani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

G L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

6/10 Okay

Noraini

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2020

8/10 Good

Mohd Nazarudin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from The Management on 10 Feb 2020
Dear Mohd Nazarudin, Warmest greetings from Silka Cheras Kuala Lumpur. Thank you for the great rating. We certainly look forward to your next visit. Best regards, The Management

8/10 Good

Steve cheah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from The Management on 5 Jan 2020
Dear Steve cheah, Warmest greetings from Silka Cheras Kuala Lumpur. Thank you for your review. We are delighted you had enjoyed your stay with us. Thank you again for your feedback and we look forward to welcoming you back again soon. Best regards, The Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel bersih,
Stayed 1 night in Dec 2019
Response from The Management on 5 Jan 2020
Dear Guest, Warmest greetings from Silka Cheras Kuala Lumpur. We very much appreciate your reviews regarding your recent stay with us. We're happy to know that you enjoyed a comfortable stay with us and this feedback will serve as an encouragement to all of our associates as we strive to continuously improve the quality of our services. Thank you so much for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, The Management

8/10 Good

Prakash

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel interior old and smell on room carpet. Light too dimm. Overall just OK.
Stayed 1 night in Nov 2019
Response from The Management on 5 Jan 2020
Dear Prakash, Warmest greetings from Silka Cheras Kuala Lumpur. 店。 Thank you for your positive review. We appreciate very much your wonderful feedback. We are pleased to hear that you had an enjoyable stay with us. We have also noted your feedback on the other issues and will address them to ensure a better guest experience in the future. Thank you for your patronage and we certainly look forward to welcoming you back again soon. Best regards, The Management

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Avoid if you have a choice.
The breakfast was the absolute worst I’ve had in all my stay in hotels all over the world. Coffee was tasteless, food was barely replenished and badly cooked, as if in a rush. After the first day’s breakfast that we paid for during the stay, we decided to forfeit the rest of the breakfasts at the hotel during the stay. Hotel has zero facilities and not helped by the fact that the adjoining shopping centre is a near deserted building. Never would I want to consider staying here again.
Stayed 3 nights in Oct 2019
Response from The Management on 14 Nov 2019
Dear Guest, Greetings from Silka Cheras Kuala Lumpur. Thank you for your feedback regarding your stay with us. We've relayed the issues mentioned to the F&B and Kitchen team for their immediate attention as well as urgent assessment. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to serve you better in the near future. Regards, The Management

8/10 Good

MOHD YAAKUB

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget hotel
Comfort stay
Stayed 1 night in Oct 2019
Response from The Management on 14 Nov 2019
Dear Guest, Warmest greetings from Silka Cheras Kuala Lumpur. We very much appreciate your reviews regarding your recent stay with us. We're happy to know that you enjoyed a comfortable stay with us and this feedback will serve as an encouragement to all of our associates as we strive to continuously improve the quality of our services. Thank you so much for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, The Management

6/10 Okay

Val

Business traveller
Disliked: Cleanliness, amenities
Pro: connected to the mall Cons: staff unfriendly, stains on room’s carpet
Stayed 4 nights in Oct 2019
Response from The Management on 14 Nov 2019
Dear Val, Greetings from Silka Cheras Kuala Lumpur. Thank you for sharing this review with us. It is an anguish to know that our associates could not deliver the standard service as requested by your goodself during your last stay with us. This review has been communicated to the concerned team members stationed at the Reception counter as mentioned. We will ensure that this issue will not recurrence in the near future. Do accept our apologies on the stay experience and we look forward to your next stay for us to be in better service to you. Regards, The Management

6/10 Okay

LIM

Disliked: Cleanliness
Stayed 1 night in Sep 2019
Response from The Management on 12 Sept 2019
Dear LIM, Greetings from Silka Cheras Kuala Lumpur. Thank you for your feedback regarding your stay with us. We appreciate your support and hope to welcome you again in the near future. Regards, The Management

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
no further comments as the roperties is a bit ol and need some improvement to the facilities
Stayed 2 nights in Sep 2019
Response from The Management on 12 Sept 2019
Dear Guest, Greetings from Silka Cheras Kuala Lumpur. Thank you for rating us and sharing your feedback. We sincerely apologise for the unsatisfactory experience in some areas during your stay, and rest assured we will work on improvements for a better guest experience in future. We hope you will give us a chance to welcome you again. Regards, The Management

8/10 Good

Crystall_moon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Mainly bcos this property is near to my fren's house. But overall, the room is good, clean & no foul smell
Stayed 2 nights in Sep 2019
Response from The Management on 12 Sept 2019
Dear Crystall_moon, Warmest greetings from Silka Cheras Kuala Lumpur. We very much appreciate your reviews regarding your recent stay with us. We're happy to know that you enjoyed a comfortable stay with us and this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, The Management

8/10 Good

Md Asri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from The Management on 12 Sept 2019
Dear Md Asri, Greetings from Silka Cheras Kuala Lumpur. Thank you for your feedback regarding your stay with us. We truly appreciate your feedback and hope to welcome you again in the near future. Regards, The Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from The Management on 12 Sept 2019
Dear Guest, Warmest greetings from Silka Cheras Kuala Lumpur. Thank you for your feedback regarding your stay with us. We truly appreciate your support and hope to welcome you again in the near future. Regards, The Management

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from The Management on 12 Sept 2019
Dear Guest, Warmest greetings from Silka Cheras Kuala Lumpur. Thank you for your feedback regarding your stay with us. We truly appreciate your support and hope to welcome you again in the near future. Regards, The Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was in a great location. it was near a mrt station, and the mall next door had a pet show
Stayed 1 night in Aug 2019
Response from The Management on 12 Sept 2019
Dear Guest, Warmest greetings from Silka Cheras Kuala Lumpur. Thank you for your comments and reviews. Indeed, our location is part of our main attraction here, as well as our services and associates. We truly appreciate your support and we hope to welcome you again soon. Best regards, The Management

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from The Management on 12 Sept 2019
Dear Muhammad, Greetings from Silka Cheras Kuala Lumpur. Thank you for your feedback regarding your stay with us. We appreciate your support and hope to welcome you again in the near future. Regards, The Management

8/10 Good

Jack, Johor Bahru

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice, clean and comfortable room. Friendly and efficent staff.
Stayed 1 night in Aug 2019
Response from The Management on 12 Sept 2019
Dear Jack, Warmest greetings from Silka Cheras Kuala Lumpur. Thank you for your positive review and we appreciate very much your wonderful feedback. Thank you for your patronage and we certainly look forward to welcoming you back again soon. Best regards, The Management

10/10 Excellent

Verified traveller

Liked: Staff & service
Good stay..
Stayed 1 night in Aug 2019
Response from The Management on 12 Sept 2019
Dear Guest, Warmest greetings from Silka Cheras Kuala Lumpur. Thank you for your review. We are delighted you had enjoyed your stay with us. Thank you again for your feedback and we look forward to welcoming you back again soon. Regards, The Management

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2019
Response from The Management on 13 Aug 2019
Dear Valued Guest, Greetings from Silka Cheras Kuala Lumpur. Thank you for your feedback regarding your stay with us. We truly appreciate your support and we hope to welcome you again soon. Regards, The Management

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2019
Response from The Management on 13 Aug 2019
Dear Valued Guest, Warmest greetings from Silka Cheras Kuala Lumpur. Thank you for your feedback regarding your stay with us. We truly appreciate your support and we hope to welcome you again soon. Best regards, The Management

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Value for money
Stayed 1 night in Jul 2019
Response from The Management on 8 Aug 2019
Dear Valued Guest, Warmest greetings from Silka Cheras Kuala Lumpur. Thank you for your generous feedback regarding your stay with us. We appreciate your support and hope to welcome you again soon. Best regards, The Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great place to stay
Nearby shopping mall has got nothing much to offer Nonetheless location of hotel is very good
Stayed 4 nights in Jul 2019
Response from The Management on 8 Aug 2019
Dear Valued Guest, Greetings from Silka Cheras Kuala Lumpur. Thank you for recently choosing to stay with us and for taking the time to share your feedback. We've relayed your comment to the Cheras Sental Mall management team for their information and further action. Thank you for your patronage and we certainly look forward to welcoming you back again soon. Regards, The Management

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from The Management on 8 Aug 2019
Dear Valued Guest, Warmest greetings from Silka Cheras Kuala Lumpur. Thank you for your generous ratings and feedback regarding your stay with us. We certainly look forward to welcoming you back again soon. Best regards, The Management

8/10 Good

Ste.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am satisfy and happy to stay in this hotel regularly.
Stayed 1 night in Jul 2019
Response from The Management on 8 Aug 2019
Dear Ste., Warmest greetings from Silka Cheras Kuala Lumpur. Thank you for your generous feedback with us about your stay. We are delighted to read that you had a great experience with us and we would be more than happy to extend the same quality service to you at any given opportunity. We truly appreciate your support and we hope to welcome you again soon. Best regards, The Management

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from The Management on 22 Jul 2019
Dear Valued Guest, Greetings from Silka Cheras Kuala Lumpur. Thank you for your ratings. We do hope to welcome you again in the near future. Regards, The Management

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
It link to to the mall, and it link to the teain station, very convenient.
Stayed 1 night in Jul 2019
Response from The Management on 22 Jul 2019
Dear Valued Guest, Thank you for your comments and reviews. Indeed, our location is part of our main attraction here, as well as our services and associates. We truly appreciate your support and we hope to welcome you again soon. Regards, The Management

6/10 Okay

Verified traveller

Good location to the MRT and the mall however the rooms are very LDR and need deep cleaning or fixing or replacement.
Stayed 9 nights in Jul 2019
Response from The Management on 16 Jul 2019
Dear Valued Guest, Greetings from Silka Cheras Kuala Lumpur. Thank you for your feedback regarding your stay with us. We sincerely apologise for the unsatisfactory experience in some areas during your stay, and rest assured we will work on improvements for a better guest experience in future. We hope you will give us a chance to welcome you again. Regards, The Management

8/10 Good

her

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very helpfull
Stayed 1 night in Jul 2019
Response from The Management on 16 Jul 2019
Dear Valued Guest, Greetings from Silka Cheras Kuala Lumpur. Thank you for sharing your feedback with us about your stay. It is very heart-warming to read on our associates and your kind words keep everyone in the team going and we will work harder for a better service. We look forward to having you back here soon. Regards, The Management

8/10 Good

Lynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and large room
Stayed 1 night in Jul 2019
Response from The Management on 16 Jul 2019
Dear Lynn, Greetings from Silka Cheras Kuala Lumpur. Thank you for taking the time to write us a review. We are pleased that you had an enjoyable stay with us. We certainly look forward to your next visit. Regards, The Management

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2019
Response from The Management on 16 Jul 2019
Dear Valued Guest, Greetings from Silka Cheras Kuala Lumpur. Thank you for your feedback regarding your stay with us. We truly appreciate your support and we hope to welcome you again soon. Regards, The Management

6/10 Okay

Pragash, Singapore

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The room was smell bit badly. Staffs are Super friendly. The location quit remote and far from restaurants and shops.
Stayed 1 night in Jun 2019
Response from The Management on 2 Jul 2019
Dear Pragash, Greetings from Silka Cheras Kuala Lumpur. Thank you for your feedback. We sincerely apologize for the unpleasant experience you encountered during your last stay with us. We do appreciate your kind patience and understanding as we continue to improve our services to the level that you as our valuable guest so rightfully deserve. Thank you for your patronage and we look forward to welcoming you back again soon. Regards, The Management

4/10 Poor

PLSH, SGP

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
1) The room had no study chair when there was a desk (I had to ask for it) 2) when I drew the curtains to get the view of the city, view was beautiful but the ledge and the floor had so much dust and black spotted things that I had to call house keeping to clean the room thoroughly. 3) bed linens were stained with black and brown stains and had to ask them change sheets thrice. Even with the changed linens, bedsheet still had stains. 4) unable to sleep as I felt things biting on my skin throughout night. The next day, I checked the linens again and under the linens and saw black stuff/dots under the bed linens. 5) I could hear the people chattering from the room next door very clearly and they were chatting and laughing till about 5am in the morn. 6) the aircon appears to be very warm and was unable to bring it to lower temperature and was making clicking sounds. - Staff has been helpful by giving a portable air conditioner, however, it was noisier than the room’s air con. 7) towels were stained. Hotel staff, has been very very helpful and kind, and changed my bed linens and gave me new clean towels. However, after house keeping next morning, the refreshed new towels contained stains again. 8) no bath mat. Had to ask. 9) function room was decent. Food provided in function was good. 10) room was really big. A pity it’s not well maintained. Don’t understand why it’s a 4 star, had a 2 star feels.
Stayed 3 nights in Jun 2019
Response from The Management on 2 Jul 2019
Dear PLSH, Thank you for taking the time to tell us about your stay experience with us. We're truly sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Your stay experience really alarming, thus making us more wary and attentive to our guest's needs. Cleanliness and hygiene are two of our highest priorities, and we take feedback like this very seriously. We've relayed your comments to the Housekeeping team, as well as the rest of the team, and we strive to improve our services through continuous training to our associates so that it is no longer repetitive. Despite your experience, we very much value you as our guest and hope that you will give us another opportunity to look after you. Regards, The Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2019
Response from The Management on 18 Jun 2019
Dear Valued Guest, Greetings from Silka Cheras Kuala Lumpur. Thank you for your feedback. Hope to welcome you again soon. Regards, The Management

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so big and comfortable and cheap prices
Stayed 1 night in Jun 2019
Response from The Management on 18 Jun 2019
Dear Valued Guest, Greetings from Silka Cheras Kuala Lumpur. Thank you for your generous feedback with us about your stay. We truly appreciate your support and we hope to welcome you again soon. Regards, The Management

8/10 Good

SIU

Stayed 1 night in May 2019
Response from The Management on 28 May 2019
Dear SIU, Greetings from Silka Cheras Kuala Lumpur. Thank you for your feedback and we hope to welcome you again soon. Regards, The Management

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from The Management on 27 May 2019
Dear Valued Guest, Thank you for rating us and sharing your feedback. We sincerely apologise for the unsatisfactory experience in some areas during your stay, and rest assured we will work on improvements for a better guest experience in future. We hope you will give us a chance to welcome you again. Regards, The Management