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Reviews of Leo Express Hotel

3 out of 5
Leo Express Hotel
65 Jalan Sungai Besi, Kuala Lumpur

Reviews

6.4
Rating 10 - Excellent. 16 out of 177 reviews" "
Rating 8 - Good. 54 out of 177 reviews" "
Rating 6 - Okay. 69 out of 177 reviews" "
Rating 4 - Poor. 21 out of 177 reviews" "
Rating 2 - Terrible. 17 out of 177 reviews" "

6.6/10

Cleanliness

6.4/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

ESTHER

Disliked: Cleanliness, staff & service, property conditions & facilities
NO HAVE NEXT TIME
Stayed 3 nights in Dec 2023
Response from max on 7 Feb 2024
you are most welcome

6/10 Okay

Lei

Travelled with family
Liked: Staff & service, amenities
No wifi on the first night. Location is close to highway and it is very noisy because of the traffic. TV wasn't working.
Stayed 2 nights in Dec 2023
Response from r on 26 Dec 2023
dear guest our hotel has no WIFI connection and No TV signalthese two issues cannot be solved ASAP, we tried to contact you earlier but expedia do not give us access for your contact we deeply apologize for the incontinence

6/10 Okay

John

Stayed 1 night in Mar 2023

4/10 Poor

Kan Kai

Disliked: Property conditions & facilities
a lot of mosquitos
Stayed 1 night in Oct 2022
Response from MAX on 27 Jan 2024
MOSQUITOES LIKE YOU A LOT

6/10 Okay

Sarrah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jul 2022

8/10 Good

Mohamad

Stayed 1 night in Jun 2022

10/10 Excellent

Heromalaya

Stayed 1 night in May 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Furniture is old. Wi-Fi connection poor. No shampoo provided. Breakfast only 7 type variety daily.
Stayed 3 nights in Dec 2019
Response from max on 26 Dec 2023
we do not have breakfast wrong hotel

10/10 Excellent

Mohd Fuad Nafis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL BEST
best gila!
Stayed 1 night in Dec 2019

8/10 Good

ejazhry

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no komen...
Stayed 5 nights in Nov 2019

4/10 Poor

John yong

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Not too clean
The towel n bed sheet have stains
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019

6/10 Okay

Akila, Singapore

Travelled with group
Disliked: Cleanliness
bidding shover was broken. found some women hair in the bed not clean
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is located near a major roundabout ... noisy and dirty.
Stayed 1 night in Nov 2018

6/10 Okay

Shaun, Kuala Lumpur

Disliked: Cleanliness
LEO EXPRESS HOTEL
My overall experience was OK I guess. Only this was the air conditioning was atrocious & the floor in my room was sticky. They should have provided loafers. Even when I asked for towel they actually CHARGED! Seriously??? But in any other ways it was fine. Would still recommend to anyone.
Stayed 1 night in Aug 2018

6/10 Okay

Ho

Disliked: Cleanliness
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Okay, there was always a lot of smoke in the air and the bed was stiff
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience the city
It is a budget hotel. For that price, consider value for money.
Stayed 1 night in May 2018

2/10 Terrible

nurul khairiyah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad stay ever
Very bad...room dirty, hair on the floor, breakfast not delicious..

2/10 Terrible

Shanita , Birmingham, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a horrible building.
It was a horrible building. The staff were very rude. On 3 occasions we did not get towels as they said they 'ran out'. The blanket was dirty. Same food every morning for breakfast. There was a charge for everything e.g another blanket or towel (we did not get anyway.
Stayed 7 nights in Apr 2018

6/10 Okay

Kok Puay

Disliked: Cleanliness, staff & service, property conditions & facilities
Housekeeping
11am informed counter to clean room..returned at 8.30pm and room was not clean, nothing was replenished..bath towers were very old and thin in material..hope to see improvement the next visit
Stayed 1 night in Feb 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bath towls off white and no biger then tea towls
Management none existent, rooms filthy with stained walls badly maintained with lots of things broken or missing beware of the Cattel handel never seen handle gets burning hot after leaving it for few minuts, take plenty of bug sprays my wife was biting sevagley one night breakfast eggs are fried before 7 am for ten. to sumus up, lucky for animal's for been forbidden from staying there.
Stayed 3 nights in Jan 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not satisfied
the staff at reception was very rude towards customers and the room was not neat and clean. Moreover, the snacks provided in the room were not stated as to be paid earlier / noticed clearly. They failed to maintain a good service. Disappointed. We were waiting to check in more than an hour.
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
good 👍 staff ok , facilities must little bits upgrades . overall its ok and save budject 👍
Stayed 2 nights in Nov 2017

6/10 Okay

K M

Disliked: Cleanliness
Not so good
Stayed 1 night in Nov 2017

4/10 Poor

andrew

Liked: Property conditions & facilities
Disliked: Staff & service
do not leave anything in room
We arrived at almost midnight on Friday only to find no kettle in our room, I had to get one from reception. On the Saturday we went into KL and at lunch I realized that I had left my passport in my room so went back and at 2,pm my room had not been cleaned but somebody had been in my room and my passport was not where I knew I had left it. Within 2 minutes of me entering the room a cleaner appeared waving my passport demanding money to return it, she told my wife who is Indonesian and speaks Malay that she found it in the lift this was not true. One question is how did she know it was my passport because it is 9 years old and now I have a full beard so not instantly recognizable and I was not the only white person staying there. I had to give her 50 Ringgit [$12 US - £10] not a fortune I admit but there is a principle here. However I accept there is a warning on the door about leaving things in the room, I accept I made a mistake and I didn't go to the Police to simply waste hours for nothing to happen. As for the room it was acceptably clean not spotless and areas behind doors and behind the sink pedestal in the bathroom are not clean. The bathroom sink is not fixed to the wall and the sink rocks on the pedestal, I booked 2 rooms and both bathroom sinks were the same. The TV was terrible unwatchable with lines across the screen
Stayed 2 nights in Oct 2017

2/10 Terrible

Yong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I ever visit.
The photographs cannot be trusted, this hotel is nothing better than a backpacker hostel. Location:- Although it is walking distance to Pudu Station, but I don't advice to walk at night because the roads are dark and there are nightspot around. Bus stops are far, luckily can use Grab or Uber. Service:- They will request RM50 deposit during check in, only one key card will be issue, extra card require to pay a deposit of RM20 each. Hair dryer only upon request (deposit RM20). Breakfast is nothing better than normal fried rice or noodle selling by road side hawkers. Environment:- Bad smoking smell everywhere(from lift to room). Bath towels, pillows and bed sheet are smelly and yellow stain, floor are sticky, spiderweb at the ceiling on top of the bed (refer to photo attached). Anyway I will not pick this hotel in future.
Stayed 2 nights in Oct 2017

6/10 Okay

kutty swiss , bern

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I think good hotel but cleaning very badly
Only this hotel staff friendly but cleaning very bad and city view quickly
Stayed 3 nights in Sep 2017

6/10 Okay

don, diplahan zamboanga sibugay

Small and affordable hotel
''Twas generally a good place to stay. Nothing special but the staff were quite friendly.
Stayed 3 nights in Sep 2017

8/10 Good

don, diplahan, philippines

Liked: Staff & service
a small and cheap hotel, fit for budget travellers
Hotel is quite far from the City, but clean and safe. Fit for budget travelers.
Stayed 3 nights in Sep 2017

6/10 Okay

Melvin

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

6/10 Okay

HotelHopper, KL

Liked: Cleanliness, staff & service
Don't trust the room pictures
Good reliable WIFI but cleanliness is questionable. They gave me dirty towel and blanket was stained. Toilet room cannot be unlocked so please check first before you close the door.
Stayed 1 night in Aug 2017

8/10 Good

Chien Siang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Clean n comfort
Stayed 1 night in Jul 2017

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2017

4/10 Poor

Li Ming

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the reviews are over rated
When we step in the room immediately there have dirty footprints on the floors, and we request front desk change a new room. We manage to get a cleanest room, but when we go to sleep and turn off the light only realized the suite was broken. They has sent a Technician to teach us climb up to the table and find the breaker control panel to turn off one of the switch in order to shut off light , what a terrible service !!!
Stayed 1 night in Mar 2017

6/10 Okay

Verified traveller

10/10 Excellent

K, MY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not first time staying here. Affordable & clean hotel.

2/10 Terrible

Akshay, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won't recommend
The location is the only good thing about this hotel. It's quite close to the city center. The hotel says they have free parking but it was full and they made no effort to help us find another parking spot. The bed sheet had cigarette butt holes. I will definitely not trust the food at this place.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Efron, Alor Setar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ummmp
when i first time saw the hotel room picture, i guess it was a beautiful room , but when i arrived and i see my room, its like hmmm ok , just ok .. its just near to the old town not the new town .. about the noisy , i can accpt that .. abot the breakfast??? OMG , dude? just like that? the mee goreng its just mee without any vegetable on it? or meat/ chicken .. its just empty , just mee thts all .. the nasi goreng also empty like mee , they just put egg .. the taste was really bad , in bahasa melayu we call that 'Tak Sedap' .. the staff not friendly , i park my car after i arrived at 2am , the staff chinese guy come to me , show me the parking and i say thank u, and smile at him but he didnt rply back , i dnt knw myb he tired or sleepy ..

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Budget hotel
The stay was neat. small room. but neat. The location again was fantastic.. out of the city, yet walkable to the local food joints and stores!

2/10 Terrible

franky, australia

Disliked: Cleanliness, property conditions & facilities, room comfort
Tricky photos
We spent in the hotel 6 nights, and we expected that it was good, but the reality was different, small and dark rooms, really hot inside even if you use the aircon, small windows that you didn't have view outside, we had to change the room because we could not leave the luggage inside. To change the room we paid 50 per night to another roon which it was a bit bigger, but it was not enough. About the breakfast and staff , everything was alright, no problem and kind as well

8/10 Good

Farra, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Everything was just nice. Reasonable with the price, and the staff were nice too. Recomended to all

4/10 Poor

Markus Tangen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience at Leo Hotel
When we arrived late the night of our check-in our room was not clean at all. It was hair in the bed, on the bathroom floor and it stank of smoke. Not a pleasent experience.

2/10 Terrible

Dahlia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too small room and the rooms are not clean not even it should have any star ratings

4/10 Poor

Muhammad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free breakfast
rooms not that clean, despite new lift-case. Free parking, free wifi. Television was terrible.

6/10 Okay

boon kiat, Singapore

Disliked: Cleanliness
second visit
my second visit to the hotel, overall the stay was pleasant. However, disappointed with the wifi this time round. 3/4 of my stay at the hotel, the wifi is not working eventhough my phone shows strong wifi connection. With the limited TV channels, I have no choice but to use my prepaid mobile data for web surfing and videos. No other complains considering the amount paid for the hotel.

8/10 Good

Verified traveller

Liked: Staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

boon kiat

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Convenient location
The location is great for clubs. Sufficient parking lots for drivers. Cleanliness of the rm is not that great (dead roach and dirty mat). Worth the price you pay.