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Reviews of Hotel Venice

3 out of 5
Hotel Venice
118 Lorong Thambi 2, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Reviews

7.4

Good

Rating 10 - Excellent. 32 out of 82 reviews" "
Rating 8 - Good. 19 out of 82 reviews" "
Rating 6 - Okay. 12 out of 82 reviews" "
Rating 4 - Poor. 12 out of 82 reviews" "
Rating 2 - Terrible. 7 out of 82 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Travel

Stayed 2 nights in Apr 2024

10/10 Excellent

Attiq

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Ionel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
OK
Stayed 5 nights in Jan 2024

8/10 Good

Mathew

Business traveller
Liked: Cleanliness, staff & service, room comfort
Super
Stayed 10 nights in Nov 2023

6/10 Okay

Hadj

I will recommend it...
Stayed 1 night in Oct 2023

4/10 Poor

Jess

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not clean as comment i saw. Property abit old, Hotel didn't provide parking for guest, car strictly park in front of hotel but is road side or you need to pay for RM5 for parking beside hotel.
Stayed 1 night in Oct 2023

6/10 Okay

Hadj

I will book it again...
Stayed 2 nights in Oct 2023

4/10 Poor

Sin Kian

Disliked: Property conditions & facilities
basin and toilet water flow very slow. the cleaning service after informing the counter, the cleaner did not turn up for cleaning and reason was given that he will do the check out first but it did not turn up for the whole day
Stayed 4 nights in Aug 2023

2/10 Terrible

Sofia

Disliked: Cleanliness, staff & service, property conditions & facilities
It's a terrible experience! The night employee clearly did not want to work (girl). We were given a room on the sixth floor which was very stuffy, and there was a strong smell of mold, mushrooms ... this is unsafe for health! all the walls were in dark spots and the ceiling too. The air conditioner was blowing warm air even though it was cold. there were dark long hair on the floor. We asked to change the room. we were given a room on the 5th floor. there was also a musty smell and the ceiling was stained, there was hair in the bathroom drain. and then, unexpectedly for Malaysia, you could hear a dog howling, as if in the next room. The air conditioner was making a very loud noise from time to time. And those were rooms with a window! without a window, I can’t even imagine what the humidity is like there! The hotel needs a big renovation and competent ventilation! We went to another hotel and are very happy about it! I don't recommend anyone to stay here.
Stayed 2 nights in Jul 2023
Response from EDDY on 1 Aug 2023
I hope this message finds you well. I am writing to express my deepest apologies for the inconvenience and disappointment you experienced during your recent stay at our hotel. Your comfort and satisfaction are of utmost importance to us, and it is disheartening to learn that we fell short of meeting your expectations.Please know that we take guest feedback seriously, and your concerns have been brought to the immediate attention of our management team. We are actively investigating the issues you raised to prevent similar occurrences in the future.

2/10 Terrible

Sofia

Disliked: Cleanliness, staff & service, property conditions & facilities
It's a terrible experience! The night employee clearly did not want to work (girl). We were given a room on the sixth floor which was very stuffy, and there was a strong smell of mold, mushrooms ... this is unsafe for health! all the walls were in dark spots and the ceiling too. The air conditioner was blowing warm air even though it was cold. there were dark long hair on the floor. We asked to change the room. we were given a room on the 5th floor. there was also a musty smell and the ceiling was stained, there was hair in the bathroom drain. and then, unexpectedly for Malaysia, you could hear a dog howling, as if in the next room. The air conditioner was making a very loud noise from time to time. And those were rooms with a window! without a window, I can’t even imagine what the humidity is like there! The hotel needs a big renovation and competent ventilation! We went to another hotel and are very happy about it! I don't recommend anyone to stay here.
Stayed 1 night in Jul 2023
Response from EDDY on 1 Aug 2023
I hope this message finds you well. I am writing to express my deepest apologies for the inconvenience and disappointment you experienced during your recent stay at our hotel. Your comfort and satisfaction are of utmost importance to us, and it is disheartening to learn that we fell short of meeting your expectations.Please know that we take guest feedback seriously, and your concerns have been brought to the immediate attention of our management team. We are actively investigating the issues you raised to prevent similar occurrences in the future.

10/10 Excellent

Kiem

Stayed 11 nights in Jul 2023

2/10 Terrible

Zulkifli

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Linen not change upon check in but i just sleeping on top of duvet cover . Aircon dirty need to do servicing as well and all Shower area badly rotten and finishing too bad
Stayed 1 night in Jul 2023

8/10 Good

Balaji

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in May 2023

2/10 Terrible

CLOMBE

Disliked: Cleanliness, amenities, property conditions & facilities
Nothing the receptionist was nice ,1 but ask me to sleep with cockroaches literally if i dont make allergie...
Stayed 2 nights in Feb 2023

8/10 Good

SAIFUL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Strategic location
Stayed 1 night in Feb 2023

6/10 Okay

Jiajun, SINGAPORE

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Stuff are friendly and the room is okay
Stayed 3 nights in Oct 2022

4/10 Poor

Annapurna

Stayed 2 nights in Aug 2022

6/10 Okay

Jerby

Travelled with partner
Disliked: Staff & service, amenities
no wifi. Building is too old. rooms are smelly.
Stayed 1 night in Jul 2022

10/10 Excellent

Amatullah Mardhiyah

Stayed 4 nights in May 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Jun 2022

8/10 Good

Kai Siang

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
There is dust and spider web inside the room which is not properly cleaned.
Stayed 2 nights in Jun 2022

6/10 Okay

Kamal Azizi

Stayed 1 night in Mar 2022

10/10 Excellent

Syakilawani

Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The property was great. Only negative is the room size was a bit small for my preference and the absence of mini fridge in all rooms.
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice new hotel, rooms offered at budget prices
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with two coin laundry stores near-by, 7 elevens also walking ditance.
Stayed 1 night in Jan 2020
Response from Tan on 24 Mar 2020
Dear valued customer, thank you for choosing us! We look forward to serve you again. Have a pleasant week ahead.

8/10 Good

Alex

Liked: Staff & service, property conditions & facilities
Like: - New - Location 5 mins walk to Berjaya Times square - Helpful staff Don't like: - No clean up or replenish of bottled water at all during my 4-night stay, i need to ask reception every night - TV has no english/chinese news channel at all - Had mosquito every night coming in from the ventilation window
Stayed 4 nights in Mar 2020
Response from Tan on 16 Mar 2020
Dear valued customer, Thank you so much for your feedback. We will ensure to take measures to improve ourselves. We look forward for your next visit. Have a pleasant week ahead!

10/10 Excellent

shaik azahar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Tan on 12 Mar 2020
Dear valued customer, Thank you so much for your awesome feedback. We look forward to serve you again. Have a pleasant week ahead!

6/10 Okay

Shawn, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Just a quick stop over for 2 nights but the staff were very accommodating and friendly. Helpful and willing to assist in any way. Would definitely stay again.
Stayed 2 nights in Feb 2020
Response from Tan on 12 Mar 2020
Dear valued customer, Thank you so much for your awesome feedback. We look forward to serve you again. Have a pleasant week ahead!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous and polite. Very helpful the staff are. ANY SHIFT!! :)
Stayed 1 night in Feb 2020
Response from Tan on 10 Mar 2020
Dear valued customer, Thank you so much for your kind feedback! We look forward to serve you again. Have a pleasant week ahead.

10/10 Excellent

Jason

Liked: Staff & service, amenities, property conditions & facilities
The moment I walked in, I was served with complimentary drinks from the friendly staffs! Was honestly surprise with the quality of the room and overall experience for the price I've paid. Will definitely come back again.
Stayed 1 night in Mar 2020
Response from Tan on 10 Mar 2020
Dear valued customer, Thank you so much for your kind feedback! We look forward to serve you again. Have a pleasant week ahead.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort and clean
Stayed 1 night in Feb 2020
Response from Tan on 3 Mar 2020
Dear valued customer, Thank you so much for the awesome feedback! We look forward to serve you again. Thank you.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Tan on 24 Feb 2020
Dear valued customer, Thank you so much for your kind feedback. We look forward to serve you again. Have a pleasant week ahead! Thank you.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Tan on 21 Feb 2020
Dear Valued Customer, Thank you so much for your awesome feedback! We look forward to serve you again. Have a pleasant weekend. Thank you.

8/10 Good

Moses, Jerusalem

Liked: Cleanliness, staff & service
If you book here, make sure you don't book the small room. The room was extremely humid. Clothes were moist. The window does not close. It's open. And way too many mosquitos inside the room. I had to switch to another room and paid for the upgrade. Worth the extra money. The staff were very helpful when I mentioned the problem and they got me another room right away
Stayed 5 nights in Feb 2020
Response from Tan on 16 Feb 2020
Dear valued customer, Thank you for your feedback. We look forward to serve you again. Have a pleasant weekend!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Tan on 16 Feb 2020
Dear valued customer, Thank you for your feedback. We look forward to serve you again. Have a pleasant weekend!

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Tan on 16 Feb 2020
Dear valued customer, Thank you for your feedback. We look forward to serve you again. Have a pleasant weekend!

6/10 Okay

Raquel

Ok
It’s ok
Stayed 1 night in Feb 2020
Response from Tan on 12 Feb 2020
Dear Valued Customer, Thank you for your feedback. We look forward to serve you again. Have a pleasant week ahead.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Customer Service
I was very pleased with my stay at Hotel Venice. The room was clean and comfortable and the staff was very friendly and helpful. I would definitely recommend Hotel Venice for anyone looking for an affordable stay in Kuala Lumpur.
Stayed 1 night in Feb 2020
Response from Tan on 12 Feb 2020
Dear Valued Customer, Thank you so much for your awesome feedback! We look forward to serve you again. Have a pleasant week ahead.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! The hotel is located a few blocks from Berjaya Times Square, which is a convenient hub to travel from. The studio I stayed in was small but it was enough for one person. The room was decently clean.
Stayed 3 nights in Feb 2020
Response from Tan on 11 Feb 2020
Dear valued customer, thank you so much for your kind feedback. We look forward to serve you again. Have a pleasant week ahead.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful place and clean inside
Stayed 3 nights in Feb 2020
Response from Jay on 9 Feb 2020
Dear Valued Guest, Thank you so much for choosing us and for your support. We are glad to hear that from you. We hope to serve you again. Thank you and have a great day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This budget hotel is perfect for someone who likes doing laundry whenever they want, as its located to two 24 hours laundry shops. Something frustratingly impossible to do in luxury hotels.
Stayed 1 night in Jan 2020
Response from Tan on 4 Feb 2020
Dear valued customer, thank you so much for your kind feedback! We look forward to serve you again. Have a pleasant week ahead.

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I arrived early at 10am and was hoping to just drop off my bags but they had a room open. Was offered a welcome coffee/tea as well. Very clean place and was within walking distance of many places as well as the metro.
Stayed 2 nights in Jan 2020
Response from Tan on 3 Feb 2020
Dear valued customer, thank you so much for your kind feedback. We look forward to serve you again. Have a pleasant week ahead.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Economic hotel with good price, I booked a couple of nights, as an extra hotel room.
Stayed 1 night in Jan 2020
Response from Tan on 3 Feb 2020
Dear valued customer, thank you so much for your kind feedback. We look forward to serve you again. Have a pleasant week ahead.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first 3 star hotel I try in Kuala Lumpur, I booked this room for a brief stay, turned out to be excellent for the very low price, so I extended a few more nights.
Stayed 1 night in Jan 2020
Response from Tan on 31 Jan 2020
Dear valued customer, thank you for your kind feedback. We look forward to serve you again. Have a pleasant weekend. Thank you.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, Amazing price
Really loved my stay here. Hotel was so nice for the price, comfortable bed, nice shower, hot water boiler for tea & coffee. I left another hotel early that was so bad & coming here was like a lifesaver. Would love to stay here again. WiFi worked great too.
Stayed 2 nights in Jan 2020
Response from Tan on 31 Jan 2020
Dear valued customer, thank you for choosing us. We look forward to serve you again. Have a pleasant weekend. Thank you.

10/10 Excellent

A-man, USA

Liked: Cleanliness, staff & service
I booked this place out of convinience, as I have to meet friends nearby, turns out to be very nice. I like the unique taste, stayed first night was in the Executive suite, the massage chair addition is cool. I have to give the place a full 5/5 ranking as I don't see any serious flaws for the price paid.
Stayed 1 night in Jan 2020
Response from Tan on 31 Jan 2020
Dear valued customer, thank you for choosing us. We look forward to serve you again. Have a pleasant weekend. Thank you.

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 1 night in Jan 2020
Response from Tan on 31 Jan 2020
Dear valued customer, thank you for choosing us. We look forward to serve you again. Have a pleasant weekend. Thank you.

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
When I check in they offer me free welcome drink which is a surprise for a budget hotel. The hotel interior look very nice. It's actually a brand new hotel. They even provide free massage chair usage.
Stayed 1 night in Jan 2020
Response from Hotel Venice Team on 19 Jan 2020
Dear Guest, Thank you so much for your awesome feedback. We look forward to serve you again! Best Regards, Hotel Venice Team

10/10 Excellent

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel! Staff were super friendly and a lot of good food and shopping centres around hotel! Will definitely stay again 👌
Stayed 1 night in Jan 2020
Response from Hotel Venice Team on 19 Jan 2020
Dear Guest, Thank you so much for your awesome feedback. We look forward to serve you again! Best Regards, Hotel Venice Team