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Reviews of Hotel Mezzo

3 out of 5
Hotel Mezzo
532, Batu 3 1/4, Jalan Cheras, Kuala Lumpur, Kuala Lumpur

Reviews

8.6

Excellent

Rating 10 - Excellent. 11 out of 30 reviews" "
Rating 8 - Good. 15 out of 30 reviews" "
Rating 6 - Okay. 4 out of 30 reviews" "
Rating 4 - Poor. 0 out of 30 reviews" "
Rating 2 - Terrible. 0 out of 30 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Jefferson

Stayed 1 night in Apr 2023
Response from Manager on 15 May 2023
Dear Guest,Thank you for your perfect review. We are glad you've enjoyed your stay with us and our services have met your expectations.Sincerely.

10/10 Excellent

Chew, Singapore

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good except google map cannot find your location. Only Waze can find
Stayed 5 nights in Apr 2023
Response from Derek on 24 Apr 2023
Thank you for your perfect review and notifying us on the Google map issue. We have sorted it out with Google and it is displaying the correct location now. We are glad you've enjoyed your stay and welcome you back again soon.

10/10 Excellent

Lim Guat, BANTING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable to stay for overnight. Nothing big issue staying in this hotel as it is well maintained! Definitely will pay another visit
Stayed 1 night in Mar 2023
Response from Manager on 23 Mar 2023
Dear Guest,Thank you so much for your perfect review! We strive to provide the best accommodation at affordable rates and we are glad our efforts paid off. Thank you again for choosing us and we welcome you back soon.Sincerely.

10/10 Excellent

Vadivelan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean environment and comfortable to stay there 🌟🌟🌟🌟🌟
Stayed 2 nights in Jan 2023
Response from Manager on 16 Feb 2023
Dear Guest,Thank you so much for your perfect review! We are glad that you've enjoyed your stay with us and our services meet your expectations. We welcome you back soon.Sincerely.

8/10 Good

Kelvin

Stayed 1 night in Sep 2022

8/10 Good

Chong

Stayed 1 night in Mar 2020
Response from Derek on 30 Apr 2020
Thank you for your feedback. We hope you have had a pleasant stay and welcome you back soon.

8/10 Good

Rosnanadiah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money except parking.
I would give 10/10 if it was not because the parking. The way they advertised parking was like they have a big freaking parking area. Unfortunately, there were only 3 parking in front of hotel and the rest are public parking. With lots of shop and its near main road, it's quiet difficult to get parking. I waited 2 hours just to get parking. Otherwise, the room is very good, bed very comfortable, aircond function really well. The room was worth the money.
Stayed 2 nights in Jan 2020
Response from Derek Low on 6 Jan 2020
Dear Guest, Thank you for your review of our property. I'm glad that you find our cleanliness and amenities up to expectations. It is free public parking within the hotel vicinity and availability is not within our control. As you've pointed, we have a few reserved guests' parking spaces but they are on first-come-first-serve basis. Alternatively, you can find a few secure-pay parking available within 50 meters from the hotel. Again, I'd like to apologize if our listing have mislead you in any ways. Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Budget price, good friendly staff.
Stayed 2 nights in Oct 2019
Response from Derek on 23 Oct 2019
Thank you for a perfect review of our property. We strive to provide guests with the best experience at reasonable rates and we are thrill to know our hard work has paid off. We welcome you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was simple but the room is quite packed
Stayed 1 night in Jul 2019
Response from Manager on 9 Aug 2019
Dear Guest, Thank you for your feedback. We welcome you back soon.

8/10 Good

Wen Yan

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2018
Response from Derek on 3 Dec 2018
Thank you for your feedback. We hope you have had a pleasant stay and welcome you back soon. Regards.

8/10 Good

chow yean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Derek on 9 Nov 2018
Dear Guest, Thank you for your rating. We are glad you had a pleasant experience and we welcome you back soon. Regards.

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Derek on 27 Sept 2018
Dear Guest, Thank you for your perfect review of our property. I'm glad that you've enjoyed your stay here with us and welcome you back again. Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Derek on 24 Sept 2018
Dear Guest, Thank you for a perfect review of our property. We are glad you've enjoyed your stay with us and welcome you back again. Regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice family room with comfort bed
Friendly staff, many eateries nearby , 7 eleven next to hotel , walking distance to PGRM
Stayed 2 nights in Aug 2018
Response from Derek on 22 Aug 2018
Dear Guest, Thank you for your review of our property. I am glad you've enjoyed your stay with us and we welcome you back again soon. Regards.

8/10 Good

Srinivas, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget Hotel for family people
As it was Budget hotel, I am so worried about room and facilities. But we are very satisfied for good facilities and cleanliness and maintenance and the staff was very friendly. I was really happy for booking hotel room in mezzo for my family. Would highly recommend this hotel for family people with budget constraints.
Stayed 1 night in Jul 2018
Response from Derek on 23 Jul 2018
Dear Guest, Thank you for your review of our property. I am glad we have exceeded you expectations. We strive to provide the best service and facilities at affordable rates. We welcome you back again soon. Regards.

10/10 Excellent

Sathis Govenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Derek on 21 Jun 2018
Dear Guest, Thank you for your perfect review of our property. Trust you have had a pleasant stay and we welcome you back soon. Regards.

8/10 Good

chonghow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017
Response from Derek Low on 5 Oct 2017
Dear Guest, Thank you for your rating. We are glad you had a pleasant experience and we welcome you back soon. Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Response from Derek Low on 30 Jun 2017
Dear Guest, Thank you for your pleasant review of our property. It's been our pleasure having you and we hope to see you again soon. Best regards.

8/10 Good

Marlyn, a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very good and accomodating staff. Enjoyed my stay. Looking on coming back again
Response from Derek on 1 May 2017
Dear Marlyn, Thank you for writing us a review. The team here at Hotel Mezzo enjoyed having you as much as you've enjoyed your stay. We welcome you back again soon.

10/10 Excellent

HoangChiong

Liked: Cleanliness, property conditions & facilities, room comfort
Response from Derek Low on 27 Apr 2017
Dear Guest, Thank you for your pleasant review of our property. It's been our pleasure having you and we hope to see you again soon. Best regards.

6/10 Okay

Verified traveller

very good for short time stay
check in and check out fast..staff nice.. but no parking
Response from General Manager on 26 Jan 2017
Dear Guest, Thank you for writing a review of our establishment. Due to centrally located in the heart of Cheras-Kuala Lumpur, traffic can be busy at times. We do reserve parking spaces for hotel guests but even those can be limited during peak periods. Thank you for your kind understanding and we welcome you back soon. Regards.

6/10 Okay

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Manager on 6 Jan 2020
Dear Guest, Thank you for your rating.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean room but a little pricey
Near amenities but limited parking. Room is clean and comfortable. No table space or closet storage. All luggage on floors.
Response from Derek Low on 11 Jun 2016
Dear Guest, Thank you for your feedback. I'm glad that you've find your stay comfortable and convenient. I apologize if we were not able to provide you with any of our reserved parking spots as they can be limited especially on weekends. Do check out our ongoing promotions from time to time to enjoy great savings on multiple room types we offer with full amenities. We look forward to seeing you soon during your next visit!

8/10 Good

Wayland, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent size triangular room, but no nightlife
I stayed in the Deluxe King Room for one night. There were some good places to eat late at night across the street. Exit the hotel, turn right, around the corner, there are some Chinese KTVs for the older crowd, but not the type of place you would go to meet singles.
Response from Derek Low on 1 Jun 2016
Dear Guest, Thank you for writing us a review. We are glad to hear you find our hotel up to expectations. If your after some nightlife entertainment, we suggest heading over to Menara PGRM during your next visit where you'll find a vast option of restaurant & bars and dancing clubs. It's just 3 minutes walk from the hotel! We hope to see you again during your next visit to Kuala Lumpur.

8/10 Good

Chuen Long

Liked: Cleanliness, property conditions & facilities, room comfort
Response from Derek Low on 13 Apr 2016
Dear Guest, Thank you for the pleasant review of our property. We are delighted that you find our hotel up to expectation. We hope to see you again soon during your next visit to Kuala Lumpur.

10/10 Excellent

dado

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Incroyable, propre, bonne et grande salle de bain, grande chambre, distributeur a tous les étages d'eau chaude et froide.
Stayed 2 nights in Aug 2023
Response from Derek on 10 Aug 2023
Thank you for your perfect review! We are extremely glad to meet your expectations and that you've had a great stay with us. We welcome you back again soon!Sincerely

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 3 nights in Nov 2018
Response from Derek on 7 Nov 2018
Dear Guest, Thank you for your rating. We are glad you had a pleasant experience and we welcome you back soon. Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New & clean
Pro: new and clean hotel very nice staff 10 min to metro drinking water filter on every floor security staff shopping mall Aeon 10min cons: 45min to Petronas by metro-you need to change line strange neigborhood-in the night basic room-without window and very small-11sqm very good price/value at 25€/night
Response from General Manager on 3 Feb 2017
Dear Guest, Thank you for writing us a perfect review of our establishment! I am glad you've had a pleasant stay at Hotel Mezzo during your recent trip to Kuala Lumpur. Due to the Lunar New Year last weekend, most of the businesses around the hotel vicinity were closed for the holidays. As such, the neighborhood was much less vibrant than usual. Our best-selling Standard Queen room comes with all basic and comfort amenities including, but not limited to, hi-speed WiFi, satellite TV, power shower and premium bedding. But if larger space is desired, we offer superior and deluxe rooms for an additional MYR10/night with our current room upgrade promo. We welcome you back and hope to see you soon!

6/10 Okay

Verified traveller

Response from Derek Low on 25 Jun 2016
Dear Guest, Thank you for your review. Your feedback is important to us for service improvement. Regards.

6/10 Okay

Verified traveller

Disliked: Room comfort
Hotel ne meritant pas sa place
Hotel moyen, eloigne du centre ville ,rien aux abords immediat, pas de restaurant.Ne merite pas les commentaires .
Cher client, Nous vous remercions d'avoir pris le temps de nous donner votre avis . Nous apprécions les commentaires de nos clients de continuer à trouver des moyens d'améliorer notre service et la qualité . Nous sommes heureux de vous informer que notre nouveau restaurant de l'hôtel sera en service en Avril 2016, servant une variété de spécialités locales. Nous sommes également heureux d'informer qu'une ligne MRT supplémentaire desservant notre région est prévue d'ici la fin de cette année , offrant encore plus de commodité aux voyageurs. Nous sommes impatients de vous servir à nouveau dans un proche avenir .