In-room safe, desk, iron/ironing board, free WiFi
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Reviews of Hotel 99 - SS2

2.5 out of 5
Hotel 99 - SS2
13G, Jalan SS2/64, Petaling Jaya, Selangor

Reviews

6.6
Rating 10 - Excellent. 6 out of 37 reviews" "
Rating 8 - Good. 8 out of 37 reviews" "
Rating 6 - Okay. 13 out of 37 reviews" "
Rating 4 - Poor. 9 out of 37 reviews" "
Rating 2 - Terrible. 1 out of 37 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Dolly

Disliked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023

6/10 Okay

KOH SING

Stayed 1 night in Feb 2022

8/10 Good

Tasman

Business traveller
Liked: Staff & service
So far so good just i can hear the voice from next door when i get sleeping
Stayed 2 nights in Feb 2020
Response from Hotel 99 on 15 Feb 2020
Dear guest, we look forward to welcoming you again and serve you better. Thank you

4/10 Poor

Lauren

Business traveller
Disliked: Cleanliness, staff & service
Not as nice as pics made out
The photos definitely caught the best side for this hotel - in reality, the rooms felt a lot smaller and darker and they weren't sparkling clean, with ants in the bathroom. Wifi wasn't great (only an issue as I was travelling on business) and there was a kettle but no teabags / anything to make a drink with when arriving late at night. It certainly wasn't the worst hotel I've stayed in and it did the job of a place to stay near where I was working, but I was definitely disappointed on arrival and wouldn't stay again.
Stayed 2 nights in Jan 2020
Response from Hotel 99 on 12 Feb 2020
Dear guest, thanks for taking the time to write a review. We will work hard to improve our service and facilities. We look forward to welcoming you again in the future. Thank you

8/10 Good

Janet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Hotel 99 on 21 Dec 2019
Dear Janet. Thank you for your positive feedback. We will work hard to improve our services. Look forward to welcoming you and serve you better. Thank you

4/10 Poor

YinKwong

Business traveller
Disliked: Cleanliness, property conditions & facilities
Late or no housekeeping. Wifi at night speed very slow. TV snowish
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Clean n near
Stayed 2 nights in Jun 2019
Response from Hotel 99 on 29 Jun 2019
Thank you for choosing Hotel 99. We are delighted to know that you are satisfied with us and thank you for the wonderful rating.

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in May 2019
Response from Hotel 99 on 18 Jun 2019
Dear Anonymous, Thank you for choosing Hotel 99. We are deeply alarmed by the low rating given but we apologize for not meeting your expectations. Please express your dissatisfaction with us so we may improve our services so we may serve you better.

10/10 Excellent

abdul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2019

8/10 Good

Steve

Liked: Staff & service, room comfort
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Amenities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2017
Response from Hotel 99 on 14 Jan 2019
Dear Anonymous, thank you for choosing Hotel 99. We are delighted to know that you enjoyed your stay with us and thank you for giving us such a wonderful review and rating. We look forward to welcome you again, and serve you better.

10/10 Excellent

Choon Yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was good
Stayed 2 nights in Dec 2018
Response from Hotel 99 on 27 Dec 2018
Dear Choon Yong, thank you for choosing Hotel 99. We are delighted to know that you enjoyed your stay with us and thank you for giving us such a wonderful review and rating. We look forward to welcome you again, and serve you better.

8/10 Good

LEONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good convenience.
Good location and easy to find.
Stayed 1 night in Nov 2018
Response from Hotel 99 on 27 Dec 2018
Dear Leong, thank you for choosing Hotel 99. We are delighted to know that you enjoyed your stay with us and thank you for giving us such a wonderful review and rating. We look forward to welcome you again, and serve you better.

4/10 Poor

peri, Hong Kong

Disliked: Cleanliness, property conditions & facilities, room comfort
This is inn, not a hotel
Do not expect anything. This is an inn but at least you have air conditioner, private shower.
Stayed 1 night in Oct 2018
Response from Hotel 99 on 25 Oct 2018
Dear peri. thank you for choosing Hotel 99. We sincerely apologise that we were unable to meet your expectations but thank you for sharing your thoughts with us. We will do our best to fix the matter and improve our services. We look forward to welcome you again, and serve you better.

8/10 Good

DC

Liked: Cleanliness, staff & service, room comfort
excellent place to stay
except aircond only blow airs...other than this one eveyrthing is good!
Stayed 1 night in Sep 2018
Response from Hotel 99 on 8 Oct 2018
Dear DC, thank you for choosing Hotel 99. We sincerely apologise that we were unable to meet your expectations but thank you for sharing your thoughts with us. We will do our best to fix the matter and improve our services. We look forward to welcome you again, and serve you better.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Booking thru an app was not registered in the hotel. This was rectified during check in. Luckily there were rooms available.
Stayed 2 nights in Sep 2018
Response from Hotel99 on 8 Oct 2018
Dear Anonymous, thank you for choosing Hotel 99. We sincerely apologise for the slight inconvenience during the check-in process but thank you for sharing your thoughts with us. We look forward to welcome you again, and serve you better.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
No drinking water provided. Stained and torned bath towel
Stayed 1 night in Aug 2018
Response from Hotel 99 on 8 Sept 2018
Dear Anonymous, thank you for choosing Hotel 99. We sincerely apologise that we were unable to meet your expectations but thank you for sharing your thoughts with us. We will do our best to fix the matter and improve our services. We look forward to welcome you again, and serve you better.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Nice hotel compare to others in this area. But room without window is not comfortable.
Stayed 3 nights in Jul 2018
Response from Hotel 99 on 23 Jul 2018
Dear Anonymous, thank you for staying with us. We are delighted to know that you feel that way about us. Perhaps you'd like to try staying in our rooms with windows next time? We'd be more than happy to welcome you to do so. We look forward to serving you again, and serving you better. :)

4/10 Poor

Gina, Sg

Disliked: Property conditions & facilities
On the day we reach, no water supply and was not inform during check in. Only realise when I wanted to have a shower. Room paid for the same amount and this time we get a smaller room. We only two ppl staying. But due to comfort we book a triple room. But disappointed.
Stayed 2 nights in Jul 2018
Response from Hotel 99 on 20 Jul 2018
Dear Gina, thank you for staying with us. We apologize for the poor communication but we hope you understand the whole area has been affected by the water disruption. We will do our best to improve our services because we look forward to serving you again, and serving you better.

6/10 Okay

Stanley, Malaysia

Disliked: Cleanliness
You get what you pay
Reception staff not friendly. Room got cockroach.
Stayed 1 night in Jun 2018
Response from Hotel 99 on 2 Jul 2018
Dear Stanley, thank you for staying with us. We are thankful for your reasonable rating despite our reception staff not friendly. We apologize for being unable to meet your expectations but we will do our best to improve our services. We look forward to serving you again, and serving you better. :)

8/10 Good

CHIN AUN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2018
Response from Hotel 99 on 4 Jun 2018
Dear CHIN AUN,Thank you for staying with us! We look forward to serving you again, and serving you better. :)

4/10 Poor

yuen, jb malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room
The first room they give me the air con is not working, and there is a few corcoh in the bath room, when ask to check the air com and ask to change the room , the front office seen like not very happy for this.
Stayed 1 night in May 2018
Response from Hotel 99 on 4 Jun 2018
Dear yuen, Thank you for staying with us! We are sorry that you had an unpleasant experience during your stay with us. We will investigate the matter immediately. We look forward to serving you again, and serving you better.

6/10 Okay

jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i prefer if 2 person but also 2 single bed.
room 9307 middle of the night something biting me at the back.please see to this matter seriuosly.
Stayed 2 nights in Apr 2018
Response from Hotel 99 on 11 Apr 2018
Dear Jessica, Thank you for staying with us!! We are so sorry for the unpleasant experience during your stay with us but thank you for highlighting the issue with us. We have informed the management and investigate it immediately. We hope to serve you again, and serve you better!

8/10 Good

MOHD AIDIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Hotel 99 on 9 Apr 2018
Dear Mohd Aidil, Thank you for staying with us! We are delighted that you enjoyed your stay with us and we would like to thank you for giving us such a wonderful review! We look forward to serving you again, and serving you better!

8/10 Good

roslin, kedah

Liked: Cleanliness, staff & service
Good
Center in town and easy to go to nearest attractive place likes the damansara ikea, the curve and many more even education or medical centre,for instance, ummc and umsc
Stayed 2 nights in Jan 2018

6/10 Okay

Angel, Malaysia

Disliked: Cleanliness, room comfort
how can like that？
The most basic towels are not？whats wrong ？？？？？？？？？？？？
Stayed 1 night in Jan 2018

4/10 Poor

Linh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service no good.
No goood service
Stayed 2 nights in Nov 2017
HI THIS IS HOTEL 99 SUPERVISOR,MY NAME IS CHLOE..CAN I KNOW WHAT HAPPENED???

6/10 Okay

Peter, London

Disliked: Room comfort
Adequate
Good location. Clean but small room. Bonus is a lift for a budget hotel in the SS2 area.Area is full of shops and restaurants including hawker stalls.
Stayed 5 nights in Oct 2017

4/10 Poor

Yong Heng

Liked: Room comfort
Disliked: Staff & service
Complaint about SS2 HOTEL 99
We arrived at SS2 hotel 99 around 2:30 to 3am on 28th of September. We told the receptionist our booking name and she told us there was no such record. She then ask for our booking/reference number in an unpleasant manner. We further confirmed we use a Hotels app to make the booking while she kept saying she could not find our record (we have already paid the money in advance). After around 10 mins of searching and checking, she found our record and showed us the face of being annoyed. When I pardon for her English she looked at me in a despise way and repeated with an angry voice. I truly believe no customer at no point should be treated like this. With all due respect, the problem was not about any time spent or money paid, the attitude problem is what we would like to address. As one of the most famous metropolitan countries in the world, Malaysia has always been the place of well-known manner and service quality, until this incident which made my good friend from Hong Kong the worst experience in his life Last but not least, I truly hope this genuine complaint would be a formal and effective channel to the hotel as we all have the same goal: To make hotel 99 better. I am looking forward to your response and an immediate action by the hotel management is expected to be taken.
Stayed 1 night in Sep 2017

4/10 Poor

Anselm, Malaysia

Disliked: Cleanliness, property conditions & facilities, room comfort
Heavy Moisture
Bad experience ever. The room is heavy with moisture and they didn't even change their bath towels after the previous hotel guest checked out as their staff just wrapped the dirty bath towels and provide to the next customer. And also they didn't even change their pillow cover sheets until I can smell the bad smells. I will definitely not to visit this hotel again.
Stayed 1 night in Sep 2017

6/10 Okay

Yat Wai, Singapore

Disliked: Cleanliness, room comfort
Room has no window.
Could have been better. Overall it is still OK. Should have allocated a room with window.
Stayed 3 nights in Jul 2017

10/10 Excellent

DING RUI

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

Man

Travelled with family
Liked: Cleanliness
This is not a standard hotel as expected， this is a guest house or a boutique hotel instead。 The room and corridor in this place is clean and tidy，the bed is comfortable，staff are ok for me，friendly with smile，but the toilet roll is fitted into the wrong place，it's under the rainfall shower，each time after the shower the toilet paper got malted !!
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
地點方便但是裏面的設備有些舊，例如冷氣會發出廣廣聲，還有沐浴的熱水不夠熱，還有有時會聞到食煙味。但有lift 非常好
Stayed 1 night in Jan 2019
Response from Hotel 99 on 29 Jan 2019
谢谢你和我们一起住。我们想感谢你分享你的经验。我们会尽力做得更好，所以我们希望能再次见到你，谢谢。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So far everything is ok with the price,aircond nice very cool..outside also nice,not difficult to find food for halal and non halal food,easy to get uber,grab and taxi..also have bank..but i think need to check roof because sometimes i hear some voice like mice at roof sorry to comment about that..