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"The property was very clean. It was very well appointed."

"Every staff member was friendly and greeted you. This was one of the best hotel experiences I could have hoped for. "

"Nice place to stay. Staff were excellent, super friendly and helpful. Breakfast was very good, huge range of choice and they had proper ground decaf coffee"

"This property has amazing views of the water ! "

"Excellent staff service , would stay here again"

"Loved the property, amenities and staff were very hospitable! Beautiful beach and cove,swimming pool, delicious food! Only hiccup was A/C broke on our 2nd night and was not fixable. We lost our beach front view, upgraded to no view room but made up with club lounge amenities. Recommend this to anyone ! "

"We had a wonderful experience during our two-week stay at the Bai Hotel. Overall, the experience was very positive. The front desk staff were exceptionally accommodating, and the security personnel were attentive, providing excellent customer service. The housekeeping team did a great job addressing our needs throughout our stay, even though we opted not to have daily room cleanings. They ensured we had everything we required. The gym was clean and equipped with everything necessary for a quick workout, and the elevators were quiet and functional. We encountered no issues with traffic. We spent an enjoyable evening at the rooftop bar and most of our breakfasts at the Wall Street Coffee Shop, conveniently located on the premises. However, I would recommend that management look into improving two areas. First, the currency exchange rates need to be more competitive compared to what we found at other exchange services. Second, the driveways could be better maintained, with attendants directing traffic more effectively. There were multiple instances when two vehicles were parked directly in front of the entrance, blocking access. During our stay, we rented a car and used the underground parking structure, and on more than two occasions, we encountered double-parked vehicles. Addressing this issue would likely reduce frustration for guests. Despite these minor concerns, I highly recommend Bai Hotel to anyone planning a visit to Cebu."

"Hernan has top notch staff! Everyone was friendly and accommodating! Loved our room and pool! Also Kai spa is amazing!"

"This is my first choice for the hotel to stay in the Philippines. I just wish they have one in Manila. Breakfast was the BEST (lots of choices to suit anyone's taste) and staff was helpful & efficient. I love the locally sourced breakfast - fresh, authentic & absolutely delicious. The bibingka, puto & sikwate were absolutely delish. The makers of these delicacies did not cut back on ingredients, that's why they tasted sooo good."