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Ulasan tentang Cititel Mid Valley

3 out of 5
Cititel Mid Valley
Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur

Ulasan

8.4

Sangat Baik

Penilaian 10 - Cemerlang. 308 daripada 861 ulasan" "
Penilaian 8 - Baik. 411 daripada 861 ulasan" "
Penilaian 6 - Boleh diterima. 102 daripada 861 ulasan" "
Penilaian 4 - Lemah. 30 daripada 861 ulasan" "
Penilaian 2 - Teruk. 10 daripada 861 ulasan" "

8.2/10

Kebersihan

8.6/10

Kakitangan & perkhidmatan

7.8/10

Kemudahan

7.8/10

Keadaan hartanah & kemudahan

8.2/10

Mesra alam

Ulasan

10/10 Cemerlang

Catherine

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
CNY Enjoy
The room is clean & staffs are courteous.
Menginap 2 malam pada Jan 2024
Respons daripada Rod pada 8 Feb 2024
Dear CatherineThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Management

10/10 Cemerlang

Firdaus

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Small but nice room
Helpful check in and out. Small room but sufficient. No bottled water, but provided jar with refillable water outside. My room was clean and water pressure and heating was good.
Menginap 1 malam pada Jan 2024
Respons daripada Rod pada 2 Feb 2024
Dear FirdausThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Management

10/10 Cemerlang

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
It was beyond my expectations. I would even go as far as saying it was better than some of the 5-star hotels I have stayed in even though the room size was smaller in comparison. It was the ease of checking in and out, great interpersonal and communication skills of the staff, attention to details, and the overall service was much better than some 5-star hotels I have been to.
Menginap 1 malam pada Dis 2023
Respons daripada Rod pada 1 Feb 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Management

8/10 Baik

choo zing

Menginap 1 malam pada Dis 2023

10/10 Cemerlang

Yazid

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Dis 2023

10/10 Cemerlang

CHIN YAO

Pengembara perniagaan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Ok
Menginap 1 malam pada Nov 2023

10/10 Cemerlang

Yazid

Menginap 1 malam pada Nov 2023

8/10 Baik

Norieda

Menginap 1 malam pada Nov 2023

10/10 Cemerlang

SARASWATHY

Mengembara bersama keluarga
Sukakan: Keadaan hartanah & kemudahan
Menginap 2 malam pada Nov 2023

10/10 Cemerlang

CHIN YAO

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Sep 2023

8/10 Baik

Nik Ahmad Aminuddin

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan
Menginap 2 malam pada Ogo 2023
Respons daripada Rod pada 18 Sep 2023
Dear NikThank you for giving us your great scoring rating toward our Hotel.We hope to see you back here again soon.Sincerely The Management

8/10 Baik

Chung Yee

Menginap 3 malam pada Jul 2023

10/10 Cemerlang

Yazid

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Jul 2023

8/10 Baik

Pengembara yang disahkan

Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Stained bedsheet & musty smell in the room
Once we stepped into the room, we could sniff the musty smell. After further inspection, we confirmed that it came from the corner of the bed & the bed sheet has a light yellowish stain of 1/2 A4 size on it. That was where the stink come from.
Menginap 5 malam pada Jun 2023
Respons daripada Management pada 3 Jul 2023
Thank you highlighting this matter with us for which we sincerely apologize. Please be rest assured we have shared this with the Rooms Division Manager for immediate investigation and improvement.

10/10 Cemerlang

PEI LIN

Menginap 2 malam pada Apr 2023
Respons daripada Management pada 2 Mei 2023
Thank you for your feedback

8/10 Baik

Ai Kung

Menginap 1 malam pada Apr 2023
Respons daripada Management pada 2 Mei 2023
Thank you for your feedback

10/10 Cemerlang

Alice

Menginap 1 malam pada Mac 2023
Respons daripada Management pada 2 Mei 2023
Thank you for your feedback

8/10 Baik

Chan

Menginap 1 malam pada Jan 2023
Respons daripada Management pada 31 Jan 2023
Thank you for the feedback

8/10 Baik

Soong Hin

Menginap 1 malam pada Okt 2022
Respons daripada Management pada 17 Nov 2022
Thank you and best regards

10/10 Cemerlang

Mohd Harisan

Menginap 2 malam pada Okt 2022
Respons daripada Management pada 3 Nov 2022
Thank you

8/10 Baik

Kuet Siong

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Mei 2019
Respons daripada Cititel pada 21 Mei 2019
Thank you for staying with us. Hope to see you soon

6/10 Boleh diterima

Pengembara yang disahkan

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Convenience, located next to mall and convention centre Easy access to the shopping mall I'm assuming all the city hotel with gym facilities, brought along gym attired.. too sad there's no gym
Menginap 4 malam pada Feb 2019
Respons daripada Cititel pada 4 Mac 2019
Thank you for staying with us, see you soon

10/10 Cemerlang

Zhariah, kl

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Suka dgn hotel ni..merancang menginap semula di cititel
Menginap 1 malam pada Jan 2019
Respons daripada Cititel pada 7 Feb 2019
Thank you for staying with us, see you soon

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Carpet berdebu.
Menginap 3 malam pada Dis 2018
Respons daripada Cititel pada 14 Dis 2018
Thank you for your comment. I will forward it to the relevant department for them to take corrective actions. Hope to see you soon

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Nov 2018
Respons daripada Cititel Mid Valley pada 22 Nov 2018
Thank you for staying with us.

10/10 Cemerlang

Pengembara yang disahkan

Menginap 1 malam pada Nov 2018
Respons daripada Cititel Mid Valley pada 14 Nov 2018
Thank you for staying with us

10/10 Cemerlang

Yong Kuen

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Nov 2018
Respons daripada Cititel Mid Valley pada 14 Nov 2018
Thank you for staying with us

8/10 Baik

Pengembara yang disahkan

Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The room's ceiling fan was noisy when on it. Whole night can hear the noisy sound..... :-(
Menginap 2 malam pada Okt 2018
Respons daripada Ciittel Mid Valley pada 27 Okt 2018
Thank you for sharing your stay experience with us. I am sorry to hear that the ceiling fan interrupted your sleep. Have you reported this to our Duty Manager in order for us to rectify it?

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Sep 2018
Respons daripada Cititel Mid Valley pada 14 Sep 2018
Thank you for your review

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Ogo 2018
Respons daripada Ciittel Mid Valley pada 30 Ogo 2018
Thank you for the 5/5 rating

6/10 Boleh diterima

Margaret

Sukakan: Kebersihan, kemudahan
Convenient for access to shops and eateries
Menginap 3 malam pada Mei 2024
Respons daripada Michael Quay pada 13 Mei 2024
Dear MargaretWe thank you for your comments and ratings.

10/10 Cemerlang

Robert

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
It’s nice on top of the mall.
Menginap 2 malam pada Mei 2024
Respons daripada Michael Quay pada 7 Mei 2024
Dear RobertThank you for your ratings

10/10 Cemerlang

Rie

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
以前より部屋が明るくなった。 ボトルウォータではなく、エレベーターホールにあるサーバーから水差しに汲むようになっていたり、カードキーが木でできていたり、エコ仕様になった。 フロントの対応も丁寧で問題無し。 タオルはクリーニングはされているが、黒ずんでいるので、見た目の清潔感に少し欠ける。 巨大モール直結で、Shoppingやレストランはなんでもあって大変便利。
Menginap 4 malam pada Apr 2024
Respons daripada Michael Quay pada 3 Mei 2024
Dear RieThank you for sharing your last stay experience with us. We will arrest the quality of towel and surely look forward to welcome you once again

8/10 Baik

Suie

Sukakan: Kebersihan, kakitangan & perkhidmatan
メガモール隣接なので、買い物や食事には困りません。スタッフも親切でした。 唯一残念だったこと。コンセントがたくさんある部屋でしたが、大半が壊れていました。
Menginap 2 malam pada Apr 2024
Respons daripada Michael Quay pada 29 Apr 2024
Dear SuieThank you for penning down your feedback. We will immediately look into our electrical amenities.

8/10 Baik

??

Sukakan: Kebersihan
Menginap 2 malam pada Apr 2024
Respons daripada Michael Quay pada 22 Apr 2024
Thank you

10/10 Cemerlang

Mutsuko

Mengembara bersama keluarga, Mengembara bersama kumpulan
Sukakan: Kebersihan
施設はそんなに新しくはありませんでしたが、特に問題もなかったです。
Menginap 2 malam pada Apr 2024
Respons daripada Michael Quay pada 22 Apr 2024
Thank you for your feedback

10/10 Cemerlang

Jong Seng

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Hotel is conveniently located in Mid Valley Megamall. Wide varieties of food options and shopping. Room is not too small and comfortable. Provides toiletries in bathroom and hairdryer too. Excellent!
Menginap 2 malam pada Apr 2024
Respons daripada Michael Quay pada 22 Apr 2024
Jong SengThank you for your kind words and we look forward to welcoming you again.

6/10 Boleh diterima

Richard

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan
Only issue is that if there is someone smoking in that floor. It will smell of smoke in room. They need to track who is smoking in that floor in the non smoking hotel.
Menginap 5 malam pada Mac 2024
Respons daripada Rod pada 31 Mac 2024
Dear RichardThank you for taking the time to share your feedback. Our hotel is a non smoking hotels. We do encourage other guest to report to us should there's a smell of smoking on the floor and the hotel will take the necessary action in imposing a penalty.We hope to welcome you back to our hotel very soon!Sincerely,The Management

10/10 Cemerlang

Ngee

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
very consistent in terms of quality of service, cleanliness and care. No surprises every time I visit
Menginap 1 malam pada Mac 2024
Respons daripada Rod pada 31 Mac 2024
Dear NgeeThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Management

8/10 Baik

Chan

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
It is near to shopping. eating and everything. Is clean and newly renovated in the room.
Menginap 1 malam pada Mac 2024
Respons daripada Rod pada 27 Mac 2024
Dear Chan,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Management

10/10 Cemerlang

JIUN CHING

Menginap 3 malam pada Mac 2024
Respons daripada Michael Quay pada 22 Apr 2024
Jiun ChingThank you

10/10 Cemerlang

Bee Loh

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Friendly and helpful staff, perfect location for food, shopping and train station at mid valley mall
Menginap 1 malam pada Mac 2024
Respons daripada Rod pada 27 Mac 2024
Dear Bee Loh,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Management

10/10 Cemerlang

YO

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Everything was so good
Menginap 3 malam pada Mac 2024
Respons daripada Rod pada 27 Mac 2024
Dear Yo,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Management

8/10 Baik

Sheng

Menginap 2 malam pada Feb 2024
Respons daripada Rod pada 27 Mac 2024
Dear Sheng,Thank you for taking the time to share your scoring feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Management

6/10 Boleh diterima

Richard

Average hotel
Menginap 3 malam pada Feb 2024
Respons daripada Rod pada 29 Feb 2024
Dear RichardThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Management

10/10 Cemerlang

Bella

Sukakan: Kemudahan, keadaan hartanah & kemudahan
Great service. I was early but I got my room right away. Staff and service are fantastic. The location is at a mall. Lots of shopping and eating. Room is clean and nice for the price. Parking is not great. Either you fight your way to a parking lot underground or you pay rm50 or approximately usd10 for valet. I chose the latter. Highly recommend
Menginap 1 malam pada Feb 2024
Respons daripada Rod pada 29 Feb 2024
Dear BellaThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Management

8/10 Baik

Wan Yeng

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
convenient and reasonable price.
Menginap 2 malam pada Feb 2024
Respons daripada Rod pada 29 Feb 2024
Dear Wan YengThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Management

8/10 Baik

Lan

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan, keselesaan bilik
Tidak sukakan: Kebersihan
Menginap 7 malam pada Feb 2024
Respons daripada Rod pada 29 Feb 2024
Dear LanThank you for taking the time to share your scoring feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Management

8/10 Baik

Hung Dho

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Rooms are a little small but clean. Sufficiently comfortable. Excellent location next to Mid Valley megamall.
Menginap 2 malam pada Feb 2024
Respons daripada Rod pada 8 Feb 2024
Dear Hung,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Management

8/10 Baik

Mun Wai

Sukakan: Kebersihan, kakitangan & perkhidmatan
Tidak sukakan: Kemudahan
Quite centrally located with easy access to KL Sentral (hence, KLIA and various transit lines). What i lacking is at least a gym (or access to a commercial gym in the mall). A pool will be better still.
Menginap 1 malam pada Jan 2024
Respons daripada Rod pada 1 Feb 2024
Dear Mun WaiThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Management