Hotel Keluarga di Kota London

"Pros: -Staff were pleasant - especially concierge desk and valet at the entry... they were the BEST! -Location is fantastic - so close to Westminster Bridge, The Eye, Trafalgar Square, etc... very central to so much history!! -Pricey Cons: -The room we were given we had to wait nearly two hours past check-in to get the room{they were still cleaning it) - I didn't see any other guests simply waiting to get in, other guests got key and went directly up to rooms -- It made me wonder if it was...

"Clean rooms, "

"The blinds were broken"

"Charming hotel in a historic building. The late Victorian building was once the headquarters of the British secret service and so has echoes of Sidney Reilly, Bruce Lockhart and Ian Fleming . It was also housed the U.S. Embassy and the Soviet Embassy (on different floors) during WWIi. Winston Churchill had an office in the Liberal Club, which shares the building with the hotel. Aside from atmosphere, the hotel has a friendly staff who are eager to do things for the guests. Whitehall Gardens...

"We are dedicated returnees to this location because: It’s near everything … walk to theatre, restaurants, Tube, monuments Staff are exceedingly helpful and friendly The air conditioning is cold!! Will definitely be back."

"The room was too small and needs a mini fridge. "

"A very warm welcome and early check-in which was much appreciated. Check-in was highly efficient. Doormen were very friendly and eager to assist. If anything, front of house service was a little overbearing. I fully appreciate that staff are striving to deliver the most attentive service, but at times it felt more intrusive rather than helpful. The room was finished to a fair standard, but lacked the luxurious feel of 5*. The breakfast buffet is adequate, but not outstanding. There is a basic...

"Incredible room and great staff. Made us feel very welcome and a lovely place to celebrate an anniversary "