The City of London Hotels with Swimming Pool

"Lovely as always"

"The duty manager I found to be patronising and condescending, was not problem solving focused and just kept saying the hotel was busy. I have taken this up with hotels.com as I am demanding a full refund, the sole reason I booked this hotel was the option of baby cot services they claim to offer. My baby had no actual bed for the night and was required to sleep in our bed which is not safe nor advised to do as they are too small. Shameful actions by this hotel. This was not the first time staying here, but we have noticed standards have dropped every time we stayed. Our bathtub was broken too so was unable to bath my bath my child, nor was I able to shower during my stay, shrapnel and bits of sharp metal were in the bath which I brought to managements attention. If we had not noticed this and my 15 month old baby had cut himself I would have sued the hotel! Felt very disappointed and that the hotel did not support us during the whole ordeal. "