Shangri-La Hotels and Resorts Bukit Tinggi hotels

Staffs are very friendly and attentive. Spa suite is very spacious, clean and comfortable. When we arrived,we were welcomed with a refreshing mocktail at the bar while they processed our check-in for us.The customer service is excellent. The swimming pool and surrounding of the hotel is very beautiful .

The room is a bit odd as we were given the attic, with no carpet on, and the bathroom shower part is not so clean in the valve-faucet part and the gutter probably clogged a bit as the water takes time to really sink into it. The table is facing the window and no vanity area with table/consort table and mirror in the room itself and i have to stand in front of the long mirror next to our bed to do my facial regime and donning clothes. Room is big enough for such a set up. The wardrobe given is...

Great location and food

Spacious and comfortable rooms. This is my second time staying in this hotel and will return again.

The property gave us complimentary tickets to Colmar Tropicale during check in.

Best hotel I have ever stayed in in Kuala Lumpur. The view to the Petronas Twin Tower is amazing. The breakfast was great, the service was brilliant and the room is cozy.

Best buffet in town by far. Excellent check in staff

Location is superb! However there’s no complimentary parking

Room quite comfortable, reasonable price

Hotel staff were friendly and courteous. Hotel room was clean and well maintained. Great location, walking distance to many cafe/eateries, pasar seni lrt/mrt, petaling street. There are sufficient parking spots, however the parking area is quite narrow. Overall, pleasant stay for me and my girl. Would definitely come back again.

Great service, friendly staff and tip-top cleanliness, ease of mind staying at the property. Thank you Intercontinental Team

Clean room, staff was great and good location

Breakfast was good and a wide spread of local, Asian and western breakfast.

I didn’t stay here on those dates. I wasn’t even in KL so there could be something wrong with the system. Rated all 5-stars because I have been there before and it was good then.

Overall room is clean. Toilet got bidet. Next to 1 Utama Shopping Mall. Near MRT station. Parking is ok, free parking for hotel guests. Kind and friendly staff. Easy check-in and check-out.