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The Chateau Spa & Wellness Resort

Photo gallery for The Chateau Spa & Wellness Resort

Lobby sitting area
Outdoor pool, open 7:00 AM to 9:00 PM, pool umbrellas
Suite, 1 Bedroom | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
View from room

Overview of The Chateau Spa & Wellness Resort

The Chateau Spa & Wellness Resort

5.0 star property

4.5/5 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
Km 48 Persimpangan Bertingkat, Lebuhraya Karak, Bukit Tinggi, Pahang, 28750

Explore the area

  • Popular LocationBerjaya Hills Botanical Garden5 min drive
  • Popular LocationGenting Highlands Theme Park59 min drive
  • Popular LocationSkytropolis Indoor Theme Park59 min drive
  • AirportSubang (SZB-Sultan Abdul Aziz Shah)65 min drive

Room options

About this area

Bukit Tinggi

Located in Bukit Tinggi, The Chateau Spa & Wellness Resort is in the mountains. Lentang Forest Recretional Park and Genting Strawberry Leisure Farm reflect the area's natural beauty and area attractions include Berjaya Hills Botanical Garden and Happy Bee Farm & Insect World. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with mountain biking.

What's nearby

  • Berjaya Hills Botanical Garden - 5 min drive
  • SkyAvenue - 58 min drive
  • Genting Highlands Theme Park - 59 min drive
  • Skytropolis Indoor Theme Park - 59 min drive
  • Arena of Stars - 60 min drive

Getting around

  • Kuala Lumpur Gombak Station - 43 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 65 min drive

About this property

The Chateau Spa & Wellness Resort

5-star luxury hotel in the mountains
Take advantage of a round-trip airport shuttle, a terrace and 2 coffee shops/cafes at The Chateau Spa & Wellness Resort. Indulge in a Swedish massage, aromatherapy and a body wrap at La Sante, the on-site spa. Be sure to enjoy a meal at any of the 5 on-site restaurants, which feature a poolside location and brunch. Aerobics classes and yoga classes are offered at the gym; The Chateau Spa & Wellness Resort also has a garden, a hair salon and dry cleaning/laundry services. Stay connected with free in-room WiFi, and guests can find other amenities, such as car hire on site and a bar.
Other perks include:
  • An outdoor pool with pool umbrellas
  • Free self-parking and valet parking
  • A free area shuttle, limo/town car service and an area shuttle
  • Tour/ticket information, free newspapers and a front desk safe
  • Guest reviews give good marks for the convenient parking, helpful staff and location
Room features
All 130 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to perks, such as pillow menu and climate-controlled air conditioning.
More conveniences in all rooms include:
  • Hypo-allergenic bedding, Egyptian cotton sheets and pillowtop mattresses
  • Bidets, shower/bath combinations and hairdryers
  • Flat-screen TVs with premium channels
  • Coffee/tea makers, ceiling fans and daily housekeeping

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)
  • Free local area shuttle
  • Limo/town car service

Food and drink

  • 5 restaurants and 2 coffee shops
  • 1 bar
  • 24-hour room service

Restaurants on site

  • La Vie
  • La Assiette
  • Belle Vue
  • Le Rouge
  • Salon Cigar Lounge

Things to do

  • Aerobics classes
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Free area shuttle
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bidet
  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing

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Policies

Check-in

92% of travellers were happy with check-in
Check-in from 3:00 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 150.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: MYR 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Chateau Organic Spa
Chateau Spa Organic
Chateau Spa Organic Bukit Tinggi
Chateau Spa Organic Hotel
Chateau Spa Organic Hotel Bukit Tinggi
The Chateau Spa & Organic Wellness Hotel Bentong District
The Chateau Spa & Organic Wellness Resort Malaysia/Bukit Tinggi
The Chateau Spa And Organic Wellness Resort
Chateau Spa Organic Wellness Resort Bukit Tinggi
Chateau Spa Organic Wellness Resort
Chateau Spa Organic Wellness Bukit Tinggi
Chateau Spa Organic Wellness
The Chateau Spa Organic
The Chateau Spa Organic Wellness Resort

Frequently asked questions

Does The Chateau Spa & Wellness Resort have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM to 9:00 PM.

How much does it cost to stay at ?

As of 30 Sept 2022, prices found for a 1-night stay for 2 adults at on 8 Oct 2022 start from RM 611.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Chateau Spa & Wellness Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Chateau Spa & Wellness Resort?

Self-parking and valet parking are free at this property.

What time is check-in at The Chateau Spa & Wellness Resort?

Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at The Chateau Spa & Wellness Resort?

Checkout is at noon.

Does The Chateau Spa & Wellness Resort provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Chateau Spa & Wellness Resort located?

Situated in the mountains, this luxury hotel is 1.3 mi (2.2 km) from Berjaya Hills Botanical Garden and 2.7 mi (4.4 km) from Lentang Forest Recretional Park. Happy Bee Farm & Insect World and Genting Strawberry Leisure Farm are also within 20 miles (32 km).

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 113 out of 171 reviews
5 - Excellent 66%
Rating 4 - Good. 42 out of 171 reviews
4 - Good 25%
Rating 3 - Okay. 10 out of 171 reviews
3 - Okay 6%
Rating 2 - Poor. 3 out of 171 reviews
2 - Poor 2%
Rating 1 - Terrible. 3 out of 171 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

4.4/5

Eco-friendliness

5/5 Excellent

Peng Chon
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is very polite and helpful. The surrounding is lack of activities and close too early.
Stayed 1 night in Jul 2022

4/5 Good

SIOK PEIK
Stayed 1 night in May 2022

1/5 Terrible

CHEW PING LOKE
Stayed 3 nights in May 2022

3/5 Okay

Thioh
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great service from the staffs but building is quite old, complained on the the drainage but they said couldnt be repaired. Toilet was literally flooded when we bathed. The sink had drainage oriblem as well, water couldnt flow.
Stayed 1 night in Mar 2022

3/5 Okay

Aya
Stayed 1 night in Mar 2022

4/5 Good

Mohd Nasir bin
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2022

1/5 Terrible

KAI THONG
Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is my 3rd time staying at the resort. Comparing to the earlier stay, this time is the worst stay experience. I requested for extra mineral water from the concierge and no water was sent to our room. Besides, i also waited my luggage to be sent to my room for an hour after check in. I do hope to see improvement in the customer service in future.
Stayed 2 nights in Dec 2021

5/5 Excellent

NURSYAFIZA
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

4/5 Good

NIN
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 1 night in Nov 2021

4/5 Good

Loy
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good SOP, clean
Nice, very clean to maintain SOP. Just that room abit small at this price level. But facilities still nice and less crowd
Stayed 1 night in Oct 2021