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The Chateau Spa & Wellness Resort

Photo gallery for The Chateau Spa & Wellness Resort

Front of property
Jacuzzi Suite | View from room
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Business centre
Lobby sitting area

Overview of The Chateau Spa & Wellness Resort

The Chateau Spa & Wellness Resort

5.0 star property
9.0 out of 10 Wonderful
9.0/10 Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
Km 48 Persimpangan Bertingkat, Lebuhraya Karak, Bukit Tinggi, Pahang, 28750

Explore the area

  • Popular LocationLa Santé Spa6 min walk
  • Popular LocationBerjaya Hills Botanical Garden4 min drive
  • Popular LocationGenting SkyCasino59 min drive
  • AirportSubang (SZB-Sultan Abdul Aziz Shah)65 min drive

Room options

About this area

Bukit Tinggi

Located in Bukit Tinggi, The Chateau Spa & Wellness Resort is in the mountains. La Santé Spa and Genting Skyway are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Genting Highlands Premium Outlets and SkyAvenue. Berjaya Hills Botanical Garden and Happy Bee Farm & Insect World are also worth visiting. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with mountain biking.
Visit our Bukit Tinggi travel guideOpens in a new window
Map

What's nearby

  • La Santé Spa - 6 min walk
  • Berjaya Hills Botanical Garden - 4 min drive
  • Genting SkyCasino - 59 min drive
  • Genting SkyWorlds Theme Park - 60 min drive
  • SkyAvenue - 60 min drive

Getting around

  • Kuala Lumpur Gombak Station - 43 min drive
  • Kuantan (KUA-Sultan Haji Ahmad Shah) - 145 min drive

Restaurants

  • Din Tai Fung - 60 min drive
  • Grandmama's Flavours Of Malaysia - 60 min drive
  • Paradise Dynasty, Lenu & Canton Paradise - 60 min drive
  • Babajia - 60 min drive
  • Medan Selera - 60 min drive

About this property

The Chateau Spa & Wellness Resort

5-star luxury hotel in the mountains
Consider a stay at The Chateau Spa & Wellness Resort and take advantage of a terrace, 2 cafes and a garden. Indulge in aromatherapy, a body scrub and reflexology at La Sante, the on-site spa. Be sure to enjoy a meal at any of the 5 on-site restaurants, which feature a poolside location and brunch. Pilates classes and yoga classes are offered at the gym; The Chateau Spa & Wellness Resort also has a hair salon, dry cleaning/laundry services and car hire on site. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a business centre.
Other perks include:
  • An outdoor pool with pool umbrellas
  • Free self-parking and valet parking
  • Limo/town car service, a free local area shuttle and express check-in
  • Multilingual staff, wedding services and free newspapers
  • Guest reviews give good marks for the convenient parking, helpful staff and location
Room features
All 130 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to perks, such as pillow menus and air conditioning.
More conveniences in all rooms include:
  • Hypo-allergenic bedding, Egyptian cotton sheets and pillowtop mattresses
  • Bidets, shower/bath combinations and hairdryers
  • Flat-screen TVs with premium channels
  • Coffee/tea makers, ceiling fans and daily housekeeping

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)
  • Free local area shuttle
  • Limo/town car service

Food and drink

  • 5 restaurants and 2 coffee shops
  • 1 bar
  • 24-hour room service

Restaurants on site

  • La Vie
  • La Assiette
  • Belle Vue
  • Le Rouge
  • Salon Cigar Lounge

Things to do

  • Aerobics classes
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Free area shuttle
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Braille signage
  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bidet
  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 150.0 per night.

Payment types at the property

Important information

Optional extras

  • Rollaway bed fee: MYR 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash

We should mention

Pool access available from 7:30 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Chateau Organic Spa
Chateau Spa Organic
Chateau Spa Organic Bukit Tinggi
Chateau Spa Organic Hotel
Chateau Spa Organic Hotel Bukit Tinggi
The Chateau Spa & Organic Wellness Hotel Bentong District
The Chateau Spa & Organic Wellness Resort Malaysia/Bukit Tinggi
The Chateau Spa And Organic Wellness Resort
Chateau Spa Organic Wellness Resort Bukit Tinggi
Chateau Spa Organic Wellness Resort
Chateau Spa Organic Wellness Bukit Tinggi
Chateau Spa Organic Wellness
The Chateau Spa Organic
The Chateau Spa Organic Wellness Resort

Frequently asked questions

Does The Chateau Spa & Wellness Resort have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:30 AM to 9:00 PM.

How much does it cost to stay at The Chateau Spa & Wellness Resort?

As of 9 Jun 2023, prices found for a 1-night stay for 2 adults at The Chateau Spa & Wellness Resort on 24 Jun 2023 start from RM 399.97, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Chateau Spa & Wellness Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Chateau Spa & Wellness Resort?

Self-parking and valet parking are free at this property.

What time is check-in at The Chateau Spa & Wellness Resort?

Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at The Chateau Spa & Wellness Resort?

Checkout is at noon.

Does The Chateau Spa & Wellness Resort provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Chateau Spa & Wellness Resort located?

Situated in the mountains, this luxury hotel is 0.3 mi (0.5 km) from La Santé Spa and 1.3 mi (2.1 km) from Berjaya Hills Botanical Garden. Genting Highlands Premium Outlets and Lentang Forest Recretional Park are also within 20 miles (32 km).

The Chateau Spa & Wellness Resort Reviews

The Chateau Spa & Wellness Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 118 out of 181 reviews" "
" "10 - Excellent 65%
Rating 8 - Good. 44 out of 181 reviews" "
" "8 - Good 24%
Rating 6 - Okay. 11 out of 181 reviews" "
" "6 - Okay 6%
Rating 4 - Poor. 5 out of 181 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 3 out of 181 reviews" "
" "2 - Terrible 2%

9.3/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.1/10

Property conditions & facilities

8.3/10

Eco-friendliness

Reviews

10/10 Excellent

terence

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice to relax
Stayed 1 night in Jun 2023

4/10 Poor

Kar Wein

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Specifically booked the Jacuzzi suite to enjoy the Jacuzzi but the Jacuzzi is not well maintained. Can’t even use the jacuzzi for more than 10 minutes and we had to manually add the water from the toilet due to the water flow is not strong enough because there is leakage in the Jacuzzi. The duty manager did not offer anything for future trip or solution to compensate the bad experience.
Stayed 1 night in Apr 2023

10/10 Excellent

Wan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

WEI MIN

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

Mohd azlin

Travelled with family, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property,suggest to all
Stayed 2 nights in Nov 2022

10/10 Excellent

Peng Chon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is very polite and helpful. The surrounding is lack of activities and close too early.
Stayed 1 night in Jul 2022

8/10 Good

SIOK PEIK

Stayed 1 night in May 2022

2/10 Terrible

CHEW PING LOKE

Stayed 3 nights in May 2022

6/10 Okay

Thioh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great service from the staffs but building is quite old, complained on the the drainage but they said couldnt be repaired. Toilet was literally flooded when we bathed. The sink had drainage oriblem as well, water couldnt flow.
Stayed 1 night in Mar 2022

6/10 Okay

Aya

Stayed 1 night in Mar 2022