Dear Sook, Thank you for staying with Sunway Pyramid Hotel. We are pleased to learn that your staying experience with us is positive and looking forward for your return in the near future.

Dear Arne, Thank you for staying with Sunway Pyramid hotel. we are glad that you enjoy your stay and we looking forward for your return soon!

Dear OOIENGWAH, Thank you so much for staying with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Pyramid Hotel. We look forward to welcoming you back to Sunway City!

Dear Machere, We recognize your time is valuable and appreciate the feedback you have provided on your recent stay with Sunway Pyramid Hotel. We are always working to improve our guests’ satisfaction and your feedback helps us see our product through the eyes of our valued guests – you! We have escalated the issues mentioned to the related department and the Management for improvement. Through each comment we receive, both positive and negative, we are able to seek knowledge and growth to better serve our guests. Again, thank you for taking the time to share your feedback, and Sunway Pyramid Hotel is excited to serve you again. Warmest Regards, Shanta Room Division Manager

Dear Nooraini,It was a pleasure to have you stay with us at Sunway Pyramid Hotel. We were delighted to hear of your feedback and experience at the hotel. We aspire to always provide the best possible service and experiences to our guests; and their satisfaction and smile is our reward. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future. Warmest Regards, Shanta Room Division Manager

Dear Yee Ling, Thank you for taking the time to share your stay experience at Sunway Pyramid Hotel. Please accept our sincere apologies for the experience that you have encountered with us which we believe it was resolved quickly for you. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

Dear Weng Tuck, Thank you for choosing to stay with us again at Sunway Pyramid Hotel. It is for returned guests like yourself that the staff strive to achieve. Will share your review with the team, they will be delighted. The hotel's direct connection to the mall does indeed provide the convenience to all our guests with over 900 retail outlets and complimented by over 170 F&B outlets. We look forward to welcoming you back to Sunway City again!

Dear Esteemed Guest,Thank you for your stay at Sunway Pyramid Hotel and we are glad to hear that you had a pleasant stay with us.The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide convenience to all our guests.We look forward to welcoming you back to Sunway City in the near future.Warmest Regards,Zac BaktiarGuest Relations Manager

Dear Yuhaizan, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City!

Dear Sui Hua, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Pyramid Hotel. We look forward to welcoming you back to Sunway City!

Dear MarijaliThank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Pyramid Hotel.We look forward to welcoming you back to Sunway City.Best RegardsFront Office Team

Greetings from Sunway Pyramid Hotel and thank you for the time to write feedback to us.Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations.We are truly sorry to learn about your disappointment with your stay with us during your recent stay with us. It is unfortunate to note the negative impression reflected on this occasion. While we strive to provide impeccable service and facilities for all our guests your feedback is valuable for our continuous improvement. Rest assured that your constructive feedback has been duly noted and addressed it with our team as a priority on the areas of improvement, to deliver the best service whilst delighting our guest as expected by our valued guests.We do hope that this will not deter you from visiting us again as we look forward to another opportunity to welcome you back soon.

Dear Jemmy, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Pyramid Hotel. We look forward to welcoming you back to Sunway City!

Dear Joanne, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Pyramid Hotel. We look forward to welcoming you back to Sunway City!

Dear ALAN, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Pyramid Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Pyramid Hotel

Dear Tomoko,Thank you very much for taking the time in sharing your experience with us. Nothingpleases us more than to read that our guests enjoyed their stay experience at SunwayPyramid Hotel.We look forward to welcoming you back to Sunway City!Best Regards,Management of Sunway Pyramid Hotel

Dear Ms Jennie,Thank you for taking the time to share your stay experience at Sunway Pyramid Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.Best Regards, Management of Sunway Pyramid Hotel

Dear Aswathi Winny,Thank you very much for taking the time in sharing your experience with us. Nothingpleases us more than to read that our guests enjoyed their stay experience at SunwayPyramid Hotel.We look forward to welcoming you back to Sunway City!Best Regards,Management of Sunway Pyramid Hotel

Dear Hitomi,Thank you so much for sharing your wonderful family staycation experience at SunwayPyramid Hotel! Our rooms with view of the lagoon is indeed a favourite amongst ourguests and I am glad to hear that you enjoyed it as well.We look forward to welcoming you back to Sunway City in the near future!Warm regardsManagement of Sunway Pyramid Hotel

Dear Roger, Thank you for taking the time to share your stay experience at Sunway Pyramid Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

Hi Noor Faezah, Thank you for your stay at Sunway Pyramid Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

Dear Jun, Thank you for taking the time to share your stay experience at Sunway Pyramid Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

Dear Pothen, Thank you so much for choosing Sunway Pyramid Hotel. We are pleased to that your stay with us was pleasant. Looking forward to welcoming you back again!

Dear Alex, Thank you so much for choosing Sunway Pyramid Hotel. We are pleased to that your stay with us was pleasant. Looking forward to welcoming you back again!

Dear Teh, Thank you for choosing Sunway Pyramid Hotel. We are delighted to now that your stay with us was excellent. We are looking forward to welcoming you again.

Dear Fook Seng, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Pyramid Hotel. We look forward to welcoming you back to Sunway City in the near future!

Dear Kibong, Thank you for taking the time to share your stay experience at Sunway Pyramid Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

Dear Ronald, Thank you for your stay at Sunway Pyramid Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. Looking forward to welcoming you back soon!

Dear Pothen, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Pyramid Hotel. We have shared your feedback with the appropriate hotel team for improvements. We look forward to welcoming you back to Sunway City in the near future!

Dear Bee Chen, Thank you for your stay at Sunway Pyramid Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

Dear Anthonnette, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to learn that our guests enjoyed their stay experience at Sunway Pyramid Hotel. We look forward to welcoming you back to Sunway City in the near future!

Dear Yuichiro,Thank you for taking the time to share your recent experience at our hotel, and we trulyvalue and appreciate your feedback. Please accept our sincere apologies for the lapsein service and rest assured that we will investigate and share the points you havehighlighted with the relevant teams for a thorough review.Best Regards ,Management of Sunway Pyramid Hotel

Dear AbdulRahman, Thank you for taking the time to share your stay experience at Sunway Pyramid Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

Dear Geet, Thank you for staying with Sunway Pyramid Hotel. We are pleased to learn that your staying experience with us is positive and looking forward for your return in the near future.

Dear Lynette We recognize your time is valuable and appreciate the feedback you have provided on your recent stay with Sunway Pyramid Hotel. We are always working to improve our guests’ satisfaction and your feedback helps us see our product through the eyes of our valued guests – you! We have escalated the issues mentioned to the related department and the Management for improvement. Through each comment we receive, both positive and negative, we are able to seek knowledge and growth to better serve our guests. Again, thank you for taking the time to share your feedback, and Sunway Pyramid Hotel is excited to serve you again. Warmest Regards, Shanta Room Division Manager

Dear Yuichiro, Thank you for staying with us in Sunway Pyramid Hotel. We are sorry that we are not up to your expectation but we hope this will not stop you to stay with us again next time. Looking forward for your return!

Dear Chuen Yiu, Thank you for choosing to stay with Sunway Pyramid Hotel. We looking forward to welcome you back.

Dear Vincent, Thank you for staying in Sunway Pyramid Hotel and your comment made our day! We are pleased to learn that you enjoy your stay and amenities. Wishing to see you again in the near future.

Dear Khalika, Thank you so much for choosing Sunway Pyramid Hotel. We are pleased to that your stay with us was pleasant. Looking forward to welcoming you back again!

Dear Patrick, Thank you for staying with Sunway Pyramid Hotel.We are pleased to learn that you enjoy the facilities which is very near to you. Unfortunately, at a teachable moment, we are unable to deliver the services that you want to you due to safety practice. We hope you are feeling better and enjoy the remaining of your journey. We looking forward for your return again!

Dear Akira, Thank you for staying with us in Sunway Pyramid Hotel. We are sorry that we are not up to your expectation but we hope this will not stop you to stay with us again next time. Looking forward for your return!

Dear Peter, Thank you for choosing to stay with Sunway Pyramid Hotel. Please accept our sincere apologizes due to the service is not up to your expectation. We have shared the concern to the team and when you return next time, we hope our improvement will impress you.

Dear Mr Chun, We recognize your time is valuable and appreciate the feedback you have provided on your recent stay with Sunway Pyramid Hotel. We are always working to improve our guests’ satisfaction and your feedback helps us see our product through the eyes of our valued guests – you! We have escalated the issues mentioned to the related department and the Management for improvement. Through each comment we receive, both positive and negative, we are able to seek knowledge and growth to better serve our guests. Again, thank you for taking the time to share your feedback, and Sunway Pyramid Hotel is excited to serve you again. Warmest Regards, Shanta Room Division Manager

Dear Ms Kheng,Thank you so much for staying with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Pyramid Hotel. We look forward to welcoming you back to Sunway City!

Dear Lavinia, Thank you for staying with Sunway Pyramid Hotel. We are pleased to learn that your stay with us was pleasant and looking forward to see you again!

Dear Guest, Thank you for staying with us in Sunway Pyramid Hotel. Indeed the connection from hotel to mall to theme park is convenience to our guests to explore Sunway City. We are glad that you enjoy your stay and looking forward for your return soon.

Dear Brenda, We recognize your time is valuable and appreciate the feedback you have provided on your recent stay with Sunway Pyramid Hotel. We are always working to improve our guests’ satisfaction and your feedback helps us see our product through the eyes of our valued guests – you! We have escalated the issues mentioned to the related department and the Management for improvement. Through each comment we receive, both positive and negative, we are able to seek knowledge and growth to better serve our guests. Again, thank you for taking the time to share your feedback, and Sunway Pyramid Hotel is excited to serve you again. Warmest Regards, Shanta Room Division Manager

Dear Gloria, Thank you so much for staying with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Pyramid Hotel. We look forward to welcoming you back to Sunway City!

Dear Guest, Thank you so much for staying with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Pyramid Hotel. We look forward to welcoming you back to Sunway City!