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"Wish the hotel would improve lighting. Hard to do makeup etc."

"Lovely property in the middle of everything!"

"This place is amazing. Beautiful location. Stunning scenery. Quick walk from Grindelwald station. Right across from Grindelwald First Cable Car. The staff are all so helpful and friendly. Great amenities. Make sure you have a drink at the bar. Bartender Diogo will look after you. Great service and the best banter. Very welcoming and friendly and an asset to the hotel. "

"This hotel is so lovely. We stayed at 3 different hotels in Switzerland and this stay was the best for last! The room and the hotel as a whole is modern and fresh. We stayed on the premium floor. The organization and shelving in the room and bathroom was great to be able to get fully unpacked. My only feedback is: 1) The rugs on each side of the bed slip around and drive you nuts. Get some rugs with anti-slip backing! 2) I noticed some mildew spots on the tile in the shower. The shower/tub could use a deep clean! 3) The pillows on the bed could be firmer/hold their shape better. "

"We had a wonderful stay at CitzenM. The hotel staffs are very attentive and friendly. The hotel staffs gave support in every need of my visit. The room was cozy and comfy with cute décor. The breakfast buffet was delicious, the best cappuccino I had. The location was great and walkable to most attractions. "

"Perfect"

"Very clean and convenient for transportation. You can take the train directly from the airport to the hotel"

"The property is expensive, but in many ways worth it. Always a taxi available. Taxi to airport approx $60 (US currency) each way or you can make your way to the train station (10 min walk). The staff is very helpful and welcoming. Marco greeted us and gave us an excellent introduction to the hotel and facilities. Valentina, at the front desk, went above and beyond to make sure we enjoyed our stay. They were both amazing people and made us feel very welcome. Everyone spoke English, among other languages, and was polite. The bar prices were reasonable. The staff there were very friendly. Bad things: The food is very poor in quantity and quality, especially for the prices charged. I am not saying this as an "American who expects large portions". We paid $14 each for 2 soups (one mushroom, one wonton). Both were about 3/4 cup. The mushroom was completely creamed, like Campbells worthy and the wonton was poor watery chicken broth with odd meat filled breadsticks that apparently were the wontons (this is not a dumpling). We also got a chicken Ceasar salad for $28 which is essentially 1 grilled chicken breast and 4 small leaves of lettuce under it. For desert we said well let's get the NY Cheesecake. I don't know what that was, but cheesecake it was not. More like custard pie. We couldn't finish it. Even though everything in Zurich is very expensive, it would be nice to know the hotel was a good option, but it is definitely not. Our total bill for the meal was about $80 US. "

"Hotel was right next to the Lausanne train station. The rooms are clean and the staff was very helpful at check-in. They even gave us complimentary transport tickets (for tourists) that also got us discounts at museums. "