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"Room v. Clean ,wounderfull veiw toof lake from high mountin excelent all staff ,excellent arab staff mainly very nice rozana reception's staff ,frindly ,helpfull .. I advice for it , "

"Very friendly and helpful staff. Comfortable bed. The room was very clean and quiet. The free tea, coffee and cake was a nice amenity. I would definitely recommend this hotel "

"Rooms and bathroom were vet clean and good size, great views of the lake from private balcony, and close to train . The staff were super friendly, helpful and accommodating. Best hotel from our trip through Italy in way to Switzerland and France,"

"Great location, 5 minutes from the train station. Spotless rooms, great Wi-Fi, and the best value, perhaps, in all of Switzerland. And just for cred, I have been to Europe more than 250 times, so I know hotels."

"Lovely lake-facing room with a wonderful view. Comfortable bed. Spacious shower with lots of hot water. Friendly and helpful staff. Close to the convent and funicular. The walk back up from town could be a bit challenging for older or unfit people, but we enjoyed it."

"Beautiful property, very friendly and helpful staff. The breakfast buffet was excellent! We had a wonderful time."

"Our rsvp was with breakfast. There was a good selection, will stay again if we revisit Lugano :)))"

"I got sick while in Lugano and spent a couple full days in my room. I was so grateful to be at this hotel. The staff were incredibly nice and helpful and the room and beds very comfortable. The pool kept the kids busy. Once I felt better I appreciated the location. It’s right near the lake and an easy walk to the center."