Unfortunate stay
2 / 5 Poor
This hotel has a poor condition because it is not maintained properly. We arrived and they gave us a dirty room, bed sheets had stains and hair on the pillow. They put us on a smoking floor even we have an infant with us. The floor was really dirty and they didn't provide slippers. The room seems like a really Jurassic motel. Hotels can be old, but this one is really dirty they didn't clean properly or maybe they didn't clean at all. Seems they didn't prepare for someone to check-in. Under the bed were full of dust and dirt. The safe wasn't working, the toilet had some marks that it was used and not cleaned. I called the reception that day to please transfer us to another room, a clean one because was a really dirty room. but the staff just say no cannot. , then we shower, and the bathtub was clogged, water not going down. And I booked this hotel because they have a bathtub coz we really wanted to relax. but unfortunately, we just feel really stress coz of disappointment. The breakfast was also sad. we came at 9 am and there were no fruits, no omelette, and the taste of the food was not good. They have local breakfast. I feel like the Chef didn't have love to cook. good thing there were cereals. BUT I have to thank the manager on duty the next day, Rakish I think, he was good. He helped us to get a clean room and even provided us with a baby cot. He was nice and effective. The kids play facility and gym was good.
A verified traveller stayed at Swiss-Garden Beach Resort Kuantan
Posted 7 months ago
