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Rocana Hotel

Photo gallery for Rocana Hotel

Primary image
Deluxe Room, 1 King Bed | Minibar, in-room safe, desk, iron/ironing board
Superior Twin Room | Minibar, in-room safe, desk, iron/ironing board
Deluxe Room, 1 King Bed | Minibar, in-room safe, desk, iron/ironing board
Minibar, in-room safe, desk, iron/ironing board

Overview of Rocana Hotel

Rocana Hotel

3.0 star property

4.1/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services
Map
B2-B10 Lorong Tun Ismail 8, Sri Dagangan 2, Kuantan, Pahang, 25000

Explore the area

  • Popular LocationDarul Makmur Stadium14 min walk
  • Popular LocationHeroes Museum17 min walk
  • Popular LocationWan Fo Tien Temple9 min drive
  • AirportKuantan (KUA-Sultan Haji Ahmad Shah)19 min drive

Room options

About this area

Kuantan

In the city centre, Rocana Hotel is in a walkable area with great shopping. Kuantan City Mall and East Coast Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Gelora Park and Teluk Cempedak Beach.
Visit our Kuantan travel guideOpens in a new window
Map

What's nearby

  • Darul Makmur Stadium - 14 min walk
  • Heroes Museum - 17 min walk
  • Gelora Park - 5 min drive
  • Taman Teruntum Mini Zoo - 6 min drive
  • Wan Fo Tien Temple - 9 min drive

Getting around

  • Kuantan (KUA-Sultan Haji Ahmad Shah) - 19 min drive

About this property

Rocana Hotel

3-star hotel in the city centre
Dry cleaning/laundry services, a business centre and a restaurant are just a few of the amenities provided at Rocana Hotel. Guests can connect to free in-room WiFi.
Additional perks include:
  • Free self-parking
  • Buffet breakfast (surcharge), a lift and a 24-hour front desk
  • Luggage storage, multilingual staff and smoke-free property
  • Guest reviews speak highly of the proximity to shopping
Room features
All guest rooms at Rocana Hotel include thoughtful touches, such as air conditioning, as well as amenities, such as complimentary wireless Internet access and safes.
More conveniences in all rooms include:
  • Bathrooms with showers
  • Flat-screen TVs with premium channels
  • Coffee/tea makers, daily housekeeping and desks

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10 AM: MYR 20 for adults and MYR 12 for children
  • 1 restaurant
  • Room service available

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff

Business services

  • Business centre
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Hairdryer (on request)
  • Private bathroom
  • Shower

Entertainment

  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Safe

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Family-friendly
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Policies

Check-in

89% of travellers were happy with check-in
Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: MYR 20 for adults and MYR 12 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Rocana Hotel Kuantan
Rocana Hotel
Rocana Kuantan
Rocana
Rocana Hotel Hotel
Rocana Hotel Kuantan
Rocana Hotel Hotel Kuantan

Frequently asked questions

Is Rocana Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at ?

As of 29 Sept 2022, prices found for a 1-night stay for 2 adults at on 29 Oct 2022 start from RM 164.17, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Rocana Hotel?

Self-parking is free at this property.

What time is check-in at Rocana Hotel?

Check-in is from 3:00 PM - anytime.

What time is check-out at Rocana Hotel?

Checkout is at noon.

Where is Rocana Hotel located?

Located in the heart of Kuantan, this hotel is within a 5-minute walk of Kuantan City Mall and East Coast Mall. Darul Makmur Stadium and Heroes Museum are also within 1 mile (2 km).

Can I cancel my reservation for free at Rocana Hotel and receive a full refund?

Yes, Rocana Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Rocana Hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 45 out of 155 reviews
5 - Excellent 29%
Rating 4 - Good. 83 out of 155 reviews
4 - Good 54%
Rating 3 - Okay. 21 out of 155 reviews
3 - Okay 14%
Rating 2 - Poor. 4 out of 155 reviews
2 - Poor 3%
Rating 1 - Terrible. 2 out of 155 reviews
1 - Terrible 1%

4.2/5

Cleanliness

4.1/5

Staff & service

4.1/5

Amenities

4.0/5

Property conditions & facilities

4.4/5

Eco-friendliness
Write a review

4/5 Good

Eng Hock
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and quiet. This location is very convenient as well!
Stayed 2 nights in Jun 2022

5/5 Excellent

Zulkafli
Stayed 2 nights in Apr 2022

3/5 Okay

David
Business traveller
Liked: Staff & service, amenities
-
Stayed 2 nights in Feb 2022

4/5 Good

Hafiz Mursyidi Bin
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service by the staff.More variety of food should be offered during breakfast buffet.Insufficient plug points in the room.Toilet is clean and neat.Iron,iron board,prayer mat & hair dryer beautifully provided in the room. Easy and fast during check in and out.
Stayed 2 nights in Jan 2022

4/5 Good

Leong Sze
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

3/5 Okay

Chok
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

5/5 Excellent

Tuan nurul sabiqah
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had
Stayed 1 night in Dec 2021

5/5 Excellent

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needed short getaway. Selected this hotel due to reasonable price and walking distance to malls. Indeed no regret. Clean room. Comfy bed. Nice breakfast.
Stayed 1 night in Nov 2021

5/5 Excellent

Zulqarnain
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed for Two Nights. The first night at Even numbers room n the view is an adjecent building. The odd numbers room with better city view. Avoid also connecting room as u can hear very clear ur neighbours whisper.
Stayed 1 night in Aug 2021

5/5 Excellent

Zaidin
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel near EC Mall & Kuantan City Mall
Excellence services by Rocana Hotel staff
Stayed 1 night in Mar 2021