Hotel Spa di Kuantan

"Relaxing stay. Room is spacious and beautiful. Staffs are very kind, helpful and friendly. Lyana and her team tried her best to provide the best service to us. They listen and take feedback positively and respond promptly. They deserve very high praise for that. "

"I chose this hotel because it claimed to be child-friendly and designed for families. It does have a playground for kids, which is a nice touch. However, I was disappointed to find that a baby cot is provided at an extra cost, unlike most other family-oriented hotels where this is complimentary. This felt misleading because the main reason for staying here was to give my child a fun experience, yet I ended up paying extra for something that should be standard in a family-friendly hotel. It gave...

"Okay "

"Very bad experience Although the staff was very nice But lots management and facility issue 1. 7 lifts CANNOT accomodate with 40+ floors of the building. Take 1 hr to get the bellboy bring the luggage up/down. Have to use stairs to parking lot. Worse situation during breakfast time and check out time 2. Breakfast area too small. CANNOT fit with number of guest. No table to sit. Empty food not top up. Long que at egg station. Breakfast substand. Nothing great with rm60 per head breakfast....