4/10 Poor
Firman
9 May 2023
Disliked: Cleanliness, staff & service
5 star hotel wannabe
We had really high expectations when we booked our anniversary stay in this so called 5 star hotel looking at the reviews that it had as well as the price we had to pay. Boy we were so wrong. First of all the outlook when we enter the lobby was really dated, we were greeted warmly though by the staff. The receptionist was also nice. He told us they were having a complimentary tea time just around the pool area between 3-5pm and since at the time we checked in it was 315pm so we decided to try it out before going to our villa. When we arrived there, the girl who was mending the stall was did not really offer us the food and was complaining saying that the beverages stall was not ready, the supervisor then came and also told us to come back later and advise us to freshen up first. So we went to the room to rest and at 415 we decided to go back to the stall and to our surprise the stalls were not there and it was not even 5pm. A 5 star resort would've just sent over the food and beverage to the room if they were about to close as they were not many guests anyway at the time we were there. Then at night, when we were trying to shower there was no hot water, the technician came and informed us to open the faucet and let the water run for 10mins for the hot water to come out, this is not a 5 star facility. When I was lying on the bed to sleep there were few ants on my hands, i just ignored them. At breakfast, we also feel the staffs were lacking, did not smile and was not having a
Firman
Stayed 1 night in May 2023
