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Reviews of The Platinum Suites

3 out of 5
The Platinum Suites
Jalan Sultan Ismail, Kuala Lumpur, Kuala Lumpur

Reviews

8.0

Very good

Rating 10 - Excellent. 28 out of 60 reviews" "
Rating 8 - Good. 17 out of 60 reviews" "
Rating 6 - Okay. 4 out of 60 reviews" "
Rating 4 - Poor. 7 out of 60 reviews" "
Rating 2 - Terrible. 4 out of 60 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

2/10 Terrible

John

Stayed 1 night in Aug 2023

2/10 Terrible

Dieu V

So bad management
Stayed 1 night in Jun 2023

6/10 Okay

Justin

Travelled with partner
Liked: Amenities
If the price is too good to be true, then it probably is. I wish I would of known when I booked that this isn't a real hotel. It is privately owned apartments that they rent out and it functions semi like a hotel. I assumed it was a normal hotel but upon arrival I had to ask where to check in and I was told to contact my host, they showed me on my email confirmation from Expedia the fine print that showed my host name, I had to call them on WhatsAp, there was a group of people sitting in the lobby on couches with laptops that took my information and gave me one key. Traveling in a foreign country it just felt weird and slightly unsafe to start the trip. The room looked like the pictures except it was not very clean, dirty floors, stains on the sheets, and I found a used tooth brush in the shower. Usually these things don't bother me and I just contact the front desk, but in this situation there was no front desk to contact to ask them to come tidy up and change the sheets. I contacted them via WhatsApp and they ended up coming up a few hours later to clean up a little. The pool and the views are hard to beat but they were very busy. All in all I got what I paid for but knowing what I know now I wouldnt book here again.
Stayed 3 nights in Mar 2023

2/10 Terrible

James

Easily the worst checkin experience i ever had. Provided all necessary ID and info. but still they couldnt find me in their system. After an hour and a half of pleading they finally gave me my key. I walked over to the elevator and the lights went out. Elevator down. Im on the 42nd floor. The checkin consists of going to a sofa in the lobby with 20 year oldiish ladies on laptops trying to check prople in. A horrendous system considering the price.No signs. I just took my luggage and went elsewhere. Really a terrible experience

8/10 Good

Iskandar

Travelled with family and small children
Liked: Cleanliness
Everything is ok only that the toilet flooring too slippery for kids.
Stayed 3 nights in Nov 2022

4/10 Poor

Moe

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Not clean. Took a long time to check in etc
Stayed 2 nights in Jul 2022

8/10 Good

Yong Keong Steven

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Apartment was well kept, aircon and water heater worked well. Security was good for both carpark and guests' access. Tranquil environment for rest except for every morning's prayers between 545 - 615am.
Stayed 3 nights in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from CHEN on 16 Jan 2019
THANK YOU

10/10 Excellent

Verified traveller

Platinum Suites
Great, spacious, clean apartment for family of 5. Reasonable location, fairly central, close to monorail station and metro station. Very friendly and helpful lobby staff. Fabulous infinity pool with great view, funny to watch everyone posing for their pictures and selfies. Only downside was that there was only one key (and lift pass) per family which was a bit inconvenient. Overall though, an enjoyable stay.
Stayed 2 nights in Aug 2018
Response from CHEN on 15 Oct 2018
THANK YOU

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience at The Platinum Suites
Our stay was awesome! The accommodations were great. The facility was located within simple walking distance of the Petronas Twin Towers, Kuala Lumpur (KL) Tower, KL Aquarium, and about a five minute (at the most) walk from a metro stop. Securing a taxi from the establishment to other locations such as the Bird Park was easy. Utilizing the concierge desk allowed us to make arrangements to visit sites such as Batu Cave. Facility amenities such as gym and outdoor infinity pool (51st floor) added to the pleasure of the stay giving us a view of the city and the towers all lit up at night. If we are given the opportunity to visit Kuala Lumpur again, we will stay at The Platinum Suite.
Response from CHEN on 8 Apr 2018
THANK YOU AND HOPE TO SEE YOU AGAIN

4/10 Poor

good agent service, Kuala Lumpur

Disliked: Staff & service, room comfort
agent is great, room is not good
disappointing but agent service is thumbs up
THANK YOU

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
During Chrismas, there is no better accomodation than The Platinum Suite at this price.
THANK YOU AND HOPE TO SEE YOU AGAIN

4/10 Poor

Verified traveller

Disliked: Staff & service
I have cancel my stay at this hotel because no body/agent appear during my artival... i have to wait almost 4 hour from 8pm until 12 midnight.. my worst experience
Stayed 5 nights in Dec 2017
Response from CHEN on 26 Dec 2017
SO SORRY FOR OURS MISTAKE, WE ARE STILL LOOKING INTO THE PROBLEM NOW. THOUSAND APOLOGIZE

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THANK YOU

10/10 Excellent

richa, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
well cared
we will recommend this to our friend ..room is clean the owner communicate well.. what i really love is everything you need is included in the room e.g stove washing machine even the laundry soap..
Stayed 2 nights in Dec 2017
Response from CHEN on 24 Dec 2017
THANK YOU AND HOPE TO SEE YOU AGAIN

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
KL City skyline spectacular views
Amazing infinity pool. Spacious rooms. Great location.
THANK YOU SO MUCH AND HOPE TO SEE YOU AGAIN

10/10 Excellent

Sung

Liked: Cleanliness, property conditions & facilities, room comfort
Everything great except for the Towel Guy at pool
The 51st floor infinity pool was SUPERB!!! The panoramic view of both the Petronas Twin Tower AND the KL Tower was incredible. We LOVED the pool. But when we went up to the pool the security guards gave us a tough time after asking us if we were guest of the Platinum Suites or Face Suites. We felt almost unwanted by them to enter the pool area. The infinity pool was the ONLY reason we booked in to this place. Then after we got to the pool the towel guy would NOT give us a towel saying it's only for the Face Suite guests. It's a great fantastic pool BUT service sucked. What kind of pool do you go to that you are not welcome for a darn towel??? RUDE But the rooms/apartment suites were very clean and modern.
thank you and hope to see you again

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THANK YOU AND HOPE TO SEE YOU AGAIN

10/10 Excellent

SIVAKUMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent n my children really love this trip
THANK YOU FOR YOUR REVIEWS, HOPE TO SEE YOU AGAIN

10/10 Excellent

tariq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel apartments
State if the art hotel apartment.everything was perfect for our stay ,check in was fast .the only small issue was because it's part of a hotel the lifts were abit slow as the hotel was very busy .location was excellent and communicating with the lovely chaps who checked us in etc was really easy any time of the day at all.would defninatly stay again .tjanks guys and also very cheap for the quality of hotel it is .roof top pool and outstanding views of the petronas towers and Kl tower plus the Kl sky scrapers .even from our suite the views were amazing.
THANK YOU FOR YOUR REVIEWS AND WE HOPE TO SEE YOU AGAIN

4/10 Poor

Verified traveller

Close to klcc
Not convenient for big groups ,l having problems to get the different floor for 4 suites and different building some more,cannot visit each other cos the room card only can scan the specific floor.
Stayed 1 night in Aug 2017
Response from CHEN on 21 Aug 2017
THANK YOU AND WILL LOOK INTO YOUR SUGGESTIONS

10/10 Excellent

alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend it 100%
Way better than the photos!, no reception but there is a concierge that hands you the keys 24/7. Pool is fantastic, an icon in KL. Restaurant in the 51st floor is a little expensive for Malaysia but really good. Lots of families and couples. Gym has great view. Room very, very comfortable, specially when traveling with family.
THANK YOU

10/10 Excellent

wJ, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment
Nice apartment with fully equipped. Swimming Pool has a great view.
Stayed 3 nights in Aug 2017
Response from Chen on 12 Aug 2017
Thank you for your feedback and we wish to see you again ya

6/10 Okay

Jeff

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
THANK YOU AND HOPE TO SEE YOU AGAIN

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Disappointed
The reception was not informed that we are checking in late at night. They took almost half an hour for the checkin. The room was not well cleaned. The floor was not mop.. Dusty. The kitchen basin was full of red ant roaming around and leftover noodle around the basin. The floor mat in the bathroom was not changed.....still wet and dirty. No wifi....wifi not working...need to go down lobby to finished my work . It took me and my family to stay in the lobby for more than 1 hour....very disappointed
SO SORRY FOR YOUR INCIDENTS, WE WILL LOOK INTO THE PROBLEMS AND DEFINATELY WILL IMPROVE TO SERVE YOU BETTER

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment in the city
Brand new apartment with 2 bedrooms and 2 bathrooms! Everything is clean and new, just that the common bathroom was slightly dusty. King bed in master bedroom and queen bed in another room. There are 2 foldable single sized bed in living room. The max occupancy will be 6. It is about 10 min walk to KLCC and 5 min walk to the nearest shopping mall. View from infinity pool at level 51 is spectacular!
Stayed 3 nights in Jul 2017
Response from Chen on 30 Jul 2017
Thank you so much and will take note on your complaint. Hope to see you again.

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was more than please of my stay at the Platinum Suites! I will certainly recommend this place to my friends! Chen and his assistant were very hospitable . They treated us with so much respect when the keys to our apartment room did not work. We traveled from Singapore the whole day to Malaysia, and the first thing we would like to do was to be in our room to be comfortable after a very long trip. The keys did not work, it was very frustrating but the assistant that was sent tried to make us feel comfortable. We waited for long to finally be able to come in the room. Mr Chen tried his best to compensate for that delayed, he made us stay and be checked out later than normal so that we can rest before catching our early flight back home to the Philippines. The place is truly the best spot in KL with the Petronas Towers and KL Tower on the background! The rooms , the living area, and the kitchen are very welcoming!
THANK YOU AND HOPE TO SEE YOU AGAIN

6/10 Okay

Danny

Liked: Cleanliness, property conditions & facilities, room comfort
Satisfying stay
It is a rather new condo for sort of home stay venue. Value for money.

10/10 Excellent

Carlos A Castillo, Laredo, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kuala Lumpur
Excellent room, view, location and best infinity pool in Kuala Lumpur

8/10 Good

KHAIRUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice room, love the pool view
amazing pool view

10/10 Excellent

Fazuly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great experience! Will be doing it again soon.
Response from General Manager on 17 Dec 2016
Thank you and looking forward for your next stay.

6/10 Okay

Alejandro

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2022

4/10 Poor

yoshinori

Stayed 2 nights in Aug 2022

10/10 Excellent

Riina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Ádám

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from CHEN on 12 Mar 2019
THANK YOU

10/10 Excellent

Jenni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from CHEN on 12 Nov 2018
THANK YOU AND HOPE TO SEE YOU AGAIN

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отличный новый отель, очень большие номера, оборудованные всем необходимым. Стиральная машина с сушкой позволила быстро привести вещи в порядок после долгого путешествия. Отличный вид с 41 этажа.
Response from CHEN on 26 Mar 2018
THANK YOU

8/10 Good

SOOHYUN

Liked: Cleanliness, staff & service, room comfort
우선 51층 sky deck 에서 보는 야경은 정말 멋졌어요. 모노레일, 지하철역이 걸어서 5분 거리에 있어 이용하기 편했습니다. 또한 세탁기 사용할 수 있는 점은 여행 중반 여행 중반에 머물렀던 저희에겐 큰 장점 이었어요. 건물내에 편의점이 없는게 아쉬웠지만, 걸어서 2분 정도 걸리는 바로 옆 레지던스 건물 1층에 한국 라면, 과자, 오니기리 등 간단히 아침 먹을 만한 것 살 수 있어서 다행이었어요.
Stayed 2 nights in Feb 2018
Response from CHEN on 16 Mar 2018
THANK YOU

8/10 Good

Vesa

Liked: Cleanliness, property conditions & facilities, room comfort
Hyvä sijainti ja mahtava kattoallas upealla näköalalla. KLCC 10min kävelymatkan päässä. Huoneisto erittäin siisti ja tilava 95m2.
Stayed 4 nights in Jan 2018
Response from CHEN on 30 Jan 2018
THANK YOU

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lækker lejlighed med fantastisk udsigt
Lækker lejlighed med gode senge og masser af plads. Fantastisk udsigt, tæt ved monorail etc
THANK YOU

2/10 Terrible

eunjin, Kuala Lumpur

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
I waited two hours and checked in.
I was unable to determine who was in charge of checking in and why I was unable to check in. We were sitting in the lobby looking at people in plain clothes, looking for two hours of disappearing and disappearing. The hotel's resident employees ' attitude was half-hearted, and there was absolutely no compensation for two hours of late check-in. Women cleaning houses were also dressed in plain clothes, and cleaning up toilet or table cleaning was rarely done.
Stayed 4 nights in Jul 2017
Response from CHEN on 24 Aug 2017
WE ARE SO SORRY FOR THE LATE CHECK IN, WE WILL LOOK INTO THE PROBLEM AND COME BACK TO YOU AS SOON AS POSSIBLE.

8/10 Good

Peter, Holland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star appartment
It is a 5 star appartment. Only service is very poor.
Stayed 3 nights in Aug 2017
Response from CHEN on 20 Aug 2017
SO SORRY FOR THE INCIDENTS, WILL TAKE NOTE OF THAT.

8/10 Good

Karin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Trots att vi bokat för 2vuxna och 2 barn fanns det bara 2 sängplatser på rummet och hotellet hjoälote inte till att få in två extrasängar första kvällen.
THANK YOU AND HOPE TO SEE YOU AGAIN

8/10 Good

xiyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
离双子塔也就1.5公里，这次定了3个房间，住了5晚，从没有一次出游是在一家酒店连住这么多天的，不过有点遗憾只有一间能看到双塔。还有顶楼的无边泳池超赞，不过人太多。套房里的设施齐全，空间也相当大，不过有个别卫浴里的设施老旧，最好可以维修一下，整体是不错的体验。
THANK YOU AND HOPE TO SEE YOU AGAIN

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the room is cozy and clean, with good view. the swimming pool is awesome, but the hotel is not easy to be found, we'd asked a few taxi drivers before we got there.
THANK YOU AND HOPE TO SEE YOU AGAIN

8/10 Good

chong u

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the good choice for family trip.
THANK YOU AND HOPE TO SEE YOU AGAIN

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emplacement très central. Très bons équipements. Piscine et vue très agréable. 1 lit double et 2 matelas peu épais à mettre sur le sol. Cela convient avec de jeunes enfants mais pas terrible pour des ados.
THANK YOU AND HOPE TO SEE YOU AGAIN

8/10 Good

SG

Liked: Staff & service, property conditions & facilities, room comfort
Perfect location and nice pool
The location was very nice to access the famous twin tower. The pool provides amazing view. Fast response when I asked some help.
Stayed 2 nights in Jul 2017
Response from CHEN on 21 Aug 2017
THANK YOU AND HOPE TO SEE YOU AGAIN

8/10 Good

Nobuhiro

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
眺望快適
清潔快適。 ドアキーは２個絶対に絶対に必要！ プールでホテル顧客と差別されがっかり。タオルを貸してくれなかった。
THANK YOU AND HOPE TO SEE YOU AGAIN