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Reviews of The Apartments at Times Square

3.5 out of 5
The Apartments at Times Square
East Tower, Berjaya Times Square, No.1, Jalan Imbi, Kuala Lumpur

Reviews

7.4

Good

Rating 10 - Excellent. 5 out of 31 reviews" "
Rating 8 - Good. 14 out of 31 reviews" "
Rating 6 - Okay. 9 out of 31 reviews" "
Rating 4 - Poor. 1 out of 31 reviews" "
Rating 2 - Terrible. 2 out of 31 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

10/10

Amenities

7.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Khim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient within the mall. Good amenities clean and friendly staff

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
DO NOT bother staying here
The condition of the room was BAD. It was so poorly maintained with smoking smell, leaking taps, damaged toilet cover, broken ironing board, etc. Horrible stay experience...
Stayed 4 nights in Sep 2022

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 7 nights in Apr 2022

8/10 Good

Noor Hasliza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
owesome
overall good,room bersih dan selesa
Stayed 1 night in Aug 2020
Response from Robin on 24 Aug 2020
Tq sir

10/10 Excellent

Amash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful stay with best location
We were skeptical prior to arriving because of some of the reviews we had read but we had an amazing experience staying at the place , The staff were friendly and considerate .The check-in experience was smooth and a member of staff was waiting to welcome us and showed us to our room. The rooms were clean and had stunning views of the twin towers. Location of the apartment is convenient since its in the same building as times square shopping mall. Would definitely recommend staying again
Stayed 1 night in Sep 2019
Response from Robinson on 15 Sept 2019
Dear Amash, Thank you for taking your valuable time to leave us a review , we are truly thrilled to here that you enjoyed your stay at The Apartments at Times Square. We hope we get to see you again. Kindest regards Robinson The Apartments at Times Square

2/10 Terrible

Dhirendra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT CHECK IN THIS HOTEL - PATHETIC PLACE!!!
This is an apartment which has no proper management & instead run by local agents who extort money and do not provide basic services like Wifi , Fresh Towel, bedsheets. Once checkin they will ask for deposit and assure everything is ok. Later on they will not clean room and also no wifi. There is no single person to complain. People are : John and his supervisor Robinson who have "no care attitude" . During checkin there is wait for more than 1 hour and local security guards would not allow to enter the premises unless room key is given and pax are made to stand outside! We stayed 1 week but till last day all above problems were persistent and there was no one to list the complaints. Beware of this hotel / apartment and try as much possible not to check in here. Very poor management and place run by unprofessional agents. There is absolutely no one to here about your issues
Stayed 10 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super spacious apartment
Room is really spacious but unfortunately this apartment hotel doesn’t hv a check-in counter, staff are always at e lobby to serve u, is quite weird. Generally glad to hv booked there!
Stayed 3 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2018

8/10 Good

KUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good except the door card always problem. Weekend cannot replace. We cannot go separate ways

6/10 Okay

Maizatul Aqmal

Stayed 1 night in Feb 2018

6/10 Okay

Daniel Tan

Liked: Cleanliness
Disliked: Staff & service
Can be so much better
The hotel is nice but I didn't know what I booked was apartment. Overall quite comfort. The heater was not working, the agent came to service but the problem occur again the next day. The agent came with a man to service which lock the toilet door, this left me felt insecure. There's a broken door hid at the bottom of our sleeping bed. Nice but can be so much better
Stayed 1 night in Jun 2017

8/10 Good

parry, MALAYSIA

Liked: Cleanliness, staff & service, room comfort
location nice
should provide 2 access card for a room for convenient.. room towel should provide 4 pieces at least if customer go for swimming pool extra use..

10/10 Excellent

gpteh, my

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Berjaya times Square
Good hotel for family stay here nice affordable food and shopping and entertainment

4/10 Poor

ernest

Disliked: Cleanliness, property conditions & facilities, room comfort
Not so pleasant
Location is very convenient. Room and everything else is old. If you are fussy about comfort and cleaniNess don't bother.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartmwny
Worst with RM

8/10 Good

Dyann, Singapore

Liked: Cleanliness, room comfort
Nice hotel room with a good view.
I enjoyed my stay as it was a convenient location close to shopping Malls but service level from staff could be improved.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good accomodation very noce close to everything clean

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended apartment hotel for biz & family stay
Pleasant stay very good service by the Agent Management

6/10 Okay

Nur Nazihah

Liked: Cleanliness, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities

8/10 Good

Sarifah, Singapore

Liked: Cleanliness, staff & service
Convenient location
It was such a misleading information! It seems that this booking is through an agent. The check-in was very poor handled as this is actually through an agent. The personnel who handled our check-in was very rude and unprofessional. It affect the image of hotel.com by taking this kind of agents to be included in the web brochures.

8/10 Good

Ek C H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Saharudin bin aziz, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I b back
Hotel location

6/10 Okay

Marina, Seremban

Waiting for check in is too long. No toohpaste/toohbrush, soap, hair dryer provided. To call and request for it. Air-cond room is not cool. The tv station is not comprehensive.

6/10 Okay

fouad, kuwait

Disliked: Cleanliness, property conditions & facilities, room comfort
Exellent location.. It is in the mall and monrail.
It is exellent location in hart of the town.. Big rooms.. But have bad furniched.. The bed cover sheet is very dirty and bugs in the bed and floor. and also the towel is very old. The room service is olso bad.

8/10 Good

Chua, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staying
Room is very big, the sofa and tables abit old. Over all staying in this room with $ paid for is worth. Will book again next time.

8/10 Good

EMI, Tokyo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
一口で言うと残念
2月に２３日間利用しました。 部屋は26階とても広くて古くてもインテリアと合っていていい感じ 値段の割にはとても良い。 残念なのは掃除で壁に掛っている絵のガラスはカビだらけバスタブの中は汚れてるし掃除の時間は夜7時って時も掃除ができないんでタオルだけって時もありました。 エージェントに電話してもすぐ持っていくと言ってから2時間後ってのもありました。 タオルを忘れる日が何度かあってそれがストレスで結局バスタオルを2枚下のモールで購入しました。 ここはそうゆう所だと割り切ればいい所です。 ホテルにコインランドリーが無いので下着など小物は自分で洗濯するようで大変でした。 後、隣が工事中で夜までうるさかったのが残念でした。
Stayed 21 nights in Feb 2018

6/10 Okay

ひろ, 愛知県

Liked: Cleanliness, property conditions & facilities
タイムズスクエア

8/10 Good

linda, pahang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
penginapan yang selesa dan sesuai bagi sekeluarga untuk bersantai & membeli belah .

6/10 Okay

lik hang, hong kong

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
位置地點好好,落下有大型商場